Project Manager, Technology Manager

RAO ANDRA, PMP, CSM

Dallas, TX

908-***-**** *******@*****.*** linkedin.com/in/raoandra

INFORMATION TECHNOLOGY/PROJECT MANAGER

Over 10 years of project management and technology management experience, building large complex mission-critical applications and systems with extensive experience in Fintech, Payments processing, Software development, Product management and Systems analysis. Diverse experience working with Fortune 500 companies including Western Union, Bank of New York, JP Morgan Chase and the NY Stock Exchange. Led cross-functional teams in strategy, product specification, budgeting, management, delivery, and support. Managed teams of developers, architects, project managers and business/systems analysts. Created, developed and nurtured strong partnerships with cross-functional teams, including sales & business units, external customers, and vendors. Experienced in implementing Sarbanes–Oxley (SOX), Payment Card Industry (PCI), and Dodd-Frank Compliance.

Areas of Expertise:

Strategic Project Planning Business Liaison Project Management (Certified PMP)

Agile/Scrum Expertise (CSM, SFC) Application Design, Development Implementation, Solution Delivery

Compliance (Financial Services Industry) Vendor Management Resource, Budget Management

24/7 Operations, Production Support Non-Stop Systems Expert Strong Technology Skills

Major Accomplishments:

-Managed projects implementing commercial payment products with large utilities for new revenue of $5M

-Successful migration of payment applications and infrastructure to new data centers in 2016

-Led end-to-end implementation of 1000+ customization projects to commercial payment applications

-Made emergency changes to applications to comply with new regulations preventing revenue loss

-Trained, transitioned and monitored onshore, offshore resources and nurtured vendor relationships

-Pioneered use of Splunk for logging, alerts, event monitoring, reporting, and transaction data analysis

-Guided and mentored team of developers transitioning from legacy file systems to NoSQL and Couchbase

TECHNOLOGY, PROJECT MANAGEMENT SKILLS

Certifications: PMP, CSM, SFC Project Management: CLARITY, PPM, Jira, MS Project, Visio, Cherwell

Hardware: HP Non-Stop(Tandem) Languages: Java, SQL, NoSQL, TAL, C

Software: Sterling GIS, TIBCO, SPLUNK, COUCHBASE, LTD, BESS, FES, MQ, BASE24

PROFESSIONAL EXPERIENCE

Western Union Financial Services Montvale, NJ 2005 – OCT 2017

Project Manager, IT Manager, Solution Delivery Manager 2009 – 2017

Delivered Western Union commercial payment solutions supporting Cash, Credit Card as well as Electronic transactions on HP Non-Stop platform used by 1,000+ clients and supporting over 70,000 payments (worth over $3M) daily.

-Supervised cross-functional team of up to 15 ($2M budget) offshore and onshore developers and architects - delivered high quality product implementation projects across 200+ clients per year, on time and budget

-Liaison between the business and IT teams – provided critical linkage on business and technical requirements gathering, analysis, and documentation to ensure client needs were accurately represented and prioritized

-Provided 24/7 support for production issues and customer escalations for timely resolution, customer satisfaction and retention

-Supported several enterprise-wide enhancement projects including data center migrations, system software upgrades and platform modernizations

-Implemented industry standards for payment systems software, including SOX, Dodd-Frank, PCI, Southwest Border Compliance for internal and external audits

RAO ANDRA Page 2

-Followed the software development lifecycle (SDLC) requirements through all project phases, including requirements definition, requirements tracking, quality assurance, user-acceptance testing, and implementation

-Managed infrastructure support including hardware and software upgrades of HP non-stop systems

-Recommended and implemented process improvements resulting in significantly improved product quality and reliability

-Developed and coached team members, evaluated and managed performance and compensation

Senior Architect 2005 – 2009

-Designed, implemented, and supported customization of payment applications and system interfaces for new and existing clients in TAL, C, and Java. Supported migration of data centers and applications

-Installed and Implemented Sterling-managed file transfer application for PCI compliance and improved security requirements

ADDITIONAL CAREER HISTORY

Security Industry Automation Corporation (SIAC) Brooklyn, NY

Consultant – Switching and Order Processing Department

-Developed trading system programs in TAL, C for enhancement to trading applications CMS and SuperDOT applications

-Coordinated testing of CMS software using UNIX-based driver program

Bank of New York (Pershing Division), Florham Park, NJ

Assistant Vice-President, Infrastructure Services

-Managed HP Non-Stop system hardware, system software and message-switching applications for Pershing’s trading systems with NYSE, NASDAQ, market makers, and service bureaus

-Scaled up and upgraded vendor applications and Tandem hardware for increased trading volumes.

-Installed and maintained vendor packages including LTD and MQ software

-Handled disaster recovery, business continuity

-Provided 24/7 production support of system and application software and hardware

-Coordinated and managed communications with vendors

Chase Manhattan Bank, New York, NY

Technical Officer. Designed and coded home banking applications of Chemical and Chase Manhattan banks.

JP Morgan, New York, NY

Senior Programmer/Analyst. Coded and maintained message switching applications using BESS, FES and MQ.

EDUCATION

MS, Computer Science, Stevens Institute of Technology, Hoboken, NJ

ME, Automation/Computer Science, Indian Institute of Science, Bangalore, India

PROFESSIONAL DEVELOPMENT

PMP (Project Management Professional) from PMI

CSM (Certified Scrum Master) from Scrum Alliance

SFC (Scrum Fundamentals Certified) from Scrum Study

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