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Customer Service Manager

Location:
Davis, Oklahoma, United States
Salary:
40000
Posted:
August 15, 2018

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Resume:

EXPERIENCE

MOD (MANAGER ON DUTY) PART TIME

**/**/****- *******

DOLLAR GENERAL

DAVIS OK

* Training new employees

* Customer Service / conflict resolution

* Floor Recovery

* End of day reporting and deposit documentation

OFFICE MANAGER- PART TIME

11/2016- CURRENT

SHAFFER REMODEL AND REPAIR

DAVIS OK

* Human Resources

* Customer Service

* Accounting & Scheduling

SME

06/2016 TO 11/2016

ALORICA

1012 RADIO RD, DURANT, OK 74701

580-***-****

• Evaluating performance, giving frequent feedback and conducting reviews

• Established and implemented new team training materials

• Serving as a liaison between management and team members by handling questions,

interpreting for trainers and agents helping to resolve work related issues.

• Trained and orientated new employees

CSR

06/2010 TO 11/2015

US SILICA

4800 OK HWY 1 N, MILLCREEK, OK 74856

580-***-****

• Client relationship development - Implementing systems and tools for growth

• On-Site Contact for BNSF Railroad Logistics

• Supply Chain & Order Entry

• Customer resolution and reporting

• Backup office administration

EDUCATION

MSC, OKLAHOMA, PSYCOLOGY

Current student to graduate 08/2018.

REFERENCES

DENISE GOODMAN

PROCESS ENGINEER, BOEING

405-***-**** ac6onn@r.postjobfree.com

KIRK SMITH

BUSINESS DEVELOPMENT DIRECTOR

469-***-****

MARTIN PERSON

ADMINISTRATION, ALORICA

ac6onn@r.postjobfree.com

RACHEL SHAFFER

928 Hwy 77 S

Davis OK 73030

T 580-***-****

E ac6onn@r.postjobfree.com

Experienced Human Resource and CSR professional offering dedication, passion and commitment with strong problem-solving skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.

SKILLS & ABILITIES

Strategic Planning

Public Relations

Scheduling

Office Administration

Sales Management

Human Resources

Tools & Technologies

Microsoft Office

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Multi-line Phone

Interpersonal Skills

Leadership

Training

Customer Service

Public Speaking

Team Building

Coaching

Team Leadership



Contact this candidate