Customer Service Manager
Resume:
EXPERIENCE
MOD (MANAGER ON DUTY) PART TIME
DOLLAR GENERAL
DAVIS OK
* Training new employees
* Customer Service / conflict resolution
* Floor Recovery
* End of day reporting and deposit documentation
OFFICE MANAGER- PART TIME
11/2016- CURRENT
SHAFFER REMODEL AND REPAIR
DAVIS OK
* Human Resources
* Customer Service
* Accounting & Scheduling
SME
06/2016 TO 11/2016
ALORICA
1012 RADIO RD, DURANT, OK 74701
• Evaluating performance, giving frequent feedback and conducting reviews
• Established and implemented new team training materials
• Serving as a liaison between management and team members by handling questions,
interpreting for trainers and agents helping to resolve work related issues.
• Trained and orientated new employees
CSR
06/2010 TO 11/2015
US SILICA
4800 OK HWY 1 N, MILLCREEK, OK 74856
• Client relationship development - Implementing systems and tools for growth
• On-Site Contact for BNSF Railroad Logistics
• Supply Chain & Order Entry
• Customer resolution and reporting
• Backup office administration
EDUCATION
MSC, OKLAHOMA, PSYCOLOGY
Current student to graduate 08/2018.
REFERENCES
DENISE GOODMAN
PROCESS ENGINEER, BOEING
– 405-***-**** **************@*****.***
KIRK SMITH
BUSINESS DEVELOPMENT DIRECTOR
MARTIN PERSON
ADMINISTRATION, ALORICA
*********@*****.***
RACHEL SHAFFER
928 Hwy 77 S
Davis OK 73030
E **********@*****.***
Experienced Human Resource and CSR professional offering dedication, passion and commitment with strong problem-solving skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
SKILLS & ABILITIES
Strategic Planning
Public Relations
Scheduling
Office Administration
Sales Management
Human Resources
Tools & Technologies
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Multi-line Phone
Interpersonal Skills
Leadership
Training
Customer Service
Public Speaking
Team Building
Coaching
Team Leadership
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