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Executive Assistant Customer Service

Frankfort, Illinois, United States
August 15, 2018

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***** ******* ***. ******, ** 60448 Phone: 708-***-****

Objective: A cheerful and positive professional who is seeking a position as an Executive Assistant at your organization to utilize my skills to efficiently prioritize and assure proper administrative and project management workflow throughout the organization.

Computer Proficient in Microsoft Word, Excel, PowerPoint, Access, Internet Explorer, Publisher, Skills: TAM Insurance Software, Quickbooks Pro 2018

Education: DeVry University, Tinley Park, IL --Bachelor of Science in Business Administration, February 2006

--magna cum laude

Fox College, Oak Lawn, IL --Associates of Applied Science, January 2001 --Administrative Software Specialist Diploma, July 2000

Licenses: Illinois Substitute Teaching License in Will County

Illinois State Unlimited Roofing License – Residential, Commercial & Industrial

Experience: High Point Roofing, LLC, Mokena, IL

March 2012 to Present

Office Manager/Executive Assistant

Plan, coordinate, and execute the annual budget process, keep the president informed of all critical issues, oversee, direct, and organize the work of the sales team, ensure staff members receive timely and appropriate training and development, establish priorities and monitor staff performance and development goals. Upgrade and implement an appropriate system of policies, internal controls, accounting standards, and procedures, estimate job costs for customer proposals, present customer proposals to homeowners and townhome associations, answer telephones and schedule estimates and appointments, type all company memos and customer letters, file material and labor warranties with the manufacturers, facilitate payroll and pay all vendors and bills, office project manager; coordinate ordering of materials, dumpsters, and sub-contractors for all jobs, and spearhead marketing and advertisement.

Hruska Insurancenter, Inc., Mokena, IL

March 2013 to July 2013

Account Executive

Responsible for an assigned book of business which included; daily servicing (handling

changes, certificate requests, claims, questions, etc.), renewals (updating underwriting

information, analyzing coverages and placing with proper carriers). Additionally,

responsible for writing new business for the current assigned clients. Required to attend

certain company and client meetings and seminars.

Lloyd’s Illinois, Inc. (a subsidiary of Lloyd’s of London), Chicago, IL February 2005 to March 2013

Compliance Analyst, Binding Authority – Promoted from Executive Assistant

Provided quality customer service assistance to Lloyd’s underwriters, Lloyd’s brokers and US Coverholders, assisted with filing licensed wordings with the Illinois Division of Insurance, contract certainty compliance as well as State of Illinois compliance reviews, electronic processing and countersignature of policies in a timely and quality manner, educated and assisted Lloyd’s underwriters, Lloyd’s brokers and US Coverholders on eprocessing and e-initiatives, statistical data capture efficiently, premium settlement and reconciliation, program implementation, renewal and reviews, participated in continuing education and industry seminars, promoted business development with Lloyd’s, represented Lloyd’s positively, involvement in business networking events, shared knowledge, sought and implemented efficient methods.

Hanjin Shipping Co., Ltd., Oak Brook, IL November 2002 to February 2005

Export Documentation Assistant

Inputted and rated Bill of Ladings per customer service contracts or Tariff rates. Self-audited Bill of Ladings as well as other team members’, faxed proof copies to shippers for release approval, released Bill of Ladings to account s receivable, answered phone inquiries in regards to vessel departure and arrival dates, on board cargo confirmation, and discrepancies with Bill of Ladings vs. in-house system, communicated with overseas offices in regards to cargo discrepancies and further release information, corrected bill rates, printed weekly vessel sailing reports, closed and reconciled vessel folders, created and presented training material for documentation department.

Brand Scaffold Rental & Erection, Inc., Bedford Park, IL December 2001 to November 2002

Accounting Processor

Processed, reconciled, and audited weekly and bi-weekly payroll, processed & reconciled Accounts Payable, processed Account Receivables, billed and reconciled customer invoices, made phone calls to clients regarding payments, posted client checks to accounts, maintained and reconciled division Petty Cash account, set up and closed jobs in J&E accounting program, processed credit applications, updated division lists, posted and updated manual checks issued, calculated monthly man-hour reports, processed new hire information, completed and faxed employee verification and layoff forms, as well as other human resources responsibilities.

Arthur Andersen LLP, Chicago, IL July 2000 to June 2001

MAC Coordinator – Promoted from Executive Assistant

Processed new hires and employee transfers, requested computer jack activation, supply requisitions: ordered nameplates, business cards, desk/vault keys, managed corporate American Express account, submitted network access requests, updated and distributed GCF personnel lists, maintained personal group lists, prepared and issued client billing invoices, processed client accounting files, typed correspondences including meeting minutes, scheduled appointments, booked flight arrangements, coordinated business catering, booked conference rooms, housed database clientele files, faxed documents, answered telephones, confirmed and sent Executives’ payroll, prepared and e-mailed memos regarding workshops and events.

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