Manager Management

Victoria Dillon

Maitland, FL 678-***-**** ****************@*****.***

Education

BA IN BUSINESS & FINANCE 1989-1991 BOLTON COLLEGE – UK

CERTIFICATE IN BUSINESS AMALYST/SERVER MANAGEMENT SAPPHIRE UNIVERSITY, UK

Skills & Abilities

Microsoft, Word, Excel, PowerPoint, Outlook

Authorized to work in the US for any employer

Experience

FRONT END MANAGER THE KROGER COMPANY –GAINESVILLE & BUFORD, GA 2006 – MAY 2017

Managed the Grand Opening of the first Kroger “Market Place” in the Southeast. Hired, trained and managed approx. 175 Associates. Ensured necessary materials were on-hand to streamline the Grand Opening and day-to-day operations and working among many vendors to keep front end supplies were at required levels. Reported to upper level management daily and/or hourly progress within the detailed time-line to maintain integrity of the store opening schedule.

Managed and tracked day-to-day operations and client interaction

Set and managed goals for all Associates

Pinpointed areas of improvement and implemented solutions

Facilitated job duties for staff

Identified resources needed and assigned individual responsibilities

Escalated and resolved workflow processes in a timely manner

Managed all accounting functions and office management duties

Created and managed schedules for a $1M week store

Key Leader in rolling out special projects for the company

Managed team conflict and communication issues

Exceeded all metrics, utilizations and goals

Responsible for the hiring process for new Associates

Ensured all training certificates were obtained

Ensured compliance, reference documents were current, complete and stored appropriately

GENERAL MANAGER TEXACO - ORLANDO, FL MARCH 1998 – APRIL 2006

Managed day-to-day Associate and client interaction

Lead by example, outlined behaviors to enable stability of a successful team

Responsible for training and staff development

Identified resources needed and assigned individual responsibilities

Managed and tracked day-to-day operations and client interaction

Held regular staff meetings to communicate goals, sales and expectations

Communicated timely status updates with executives

Managed all accounting functions and all office management duties

Minimized exposure and risk on premises

Created and communicated pricing models and billing procedures

Facilitated team and client meetings effectively

Kept staff informed of policy changes and procedures through meetings and change documents

Delivered informative and well-organized presentations

Escalated and/or resolved issues in a timely manner

Tactfully communicated difficult/sensitive information

Pinpointed areas of improvement and suggested/implemented solutions

Effectively utilized each team member to his/her fullest potential

Set and managed company expectations

CONTROLLER C&D CONTINENTIAL JANUARY 1994 – APRIL 1998

Treasurer

Responsible for Marketing

Controlled budget and company exposure

Head of Logistics

Implemented process improvements

Created and executed project work plans

Responsible for determining operations and implemented changes

Responsible for increasing market share

Effectively communicated relevant project information to supervisors

Held regular status meetings with staff and management

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