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Collections Specialist

New York City, New York, 10023, United States
$70,000 annually
August 15, 2018

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Josh Evans

*** **** **** ******, *** #*A, New York, NY 10023

C: 1-347-***-**** E:

Background and Objective: With over 19 years of experience in Finance and Managerial Administration, I aim to apply these skills in a challenging and dynamic work environment. Experience:

Global Sponsored Debt Credit Controller Dec 2013 to July 2018

• Collected over $6 million in tuition fees annually from sponsored Saudi Arabian, Libyan, Qatari, Colombian, United Arab Emirates students.

• Maintained accuracy of balances due / commissions paid within financial database containing records of 10,000+ clients using weekly Debtor Lists and Financial Transaction History (FTH) Reports.

• Collected outstanding debt from nine major sponsors

• Provided online and remote training to 38 US-based and overseas staff members to deliver operational efficiencies and procedural compliances for sponsored students.

• Served as contact and problem solver for all global sponsored debt collections issues in the UK, US, South Africa, Malta and Canada.

• Developed and revised Standard Operating Procedures (SOPs) for document collection procedures and payment collection systems and oversaw their implementation throughout the organization.

• Interacted with cultural attaches, governmental agencies and other educational stakeholders to improve relations and expedite invoicing and collection, in some cases from six months to two weeks.

• Identified causes of bad debt and set new accountability standards to key personnel, thereby resulting in dramatic reduction of bad debt.

• Issued Financial Transaction History (FTH) Reports for global business agents to reflect accurate commissions and balances due and prepared pivot table spreadsheets for the Credit Control Manager and C.F.O.

Academic Manager Apr 2013 to Dec 2013

• Directed daily operations of school’s academic department resulting in 25% increase in K.P.I ratings at New York branch compared to nationwide branches.

• Managed HR matters including hiring and training teachers in ESL and test preparation departments, salary negotiation of school faculty, staff development and conflict resolution.

• Dealt with staff issues directly and guided toward improvement to ensure continuous high staff motivation and improvement through performance reviews.

• Led training workshops to quickly onboard new employees.

• Staffed and downsized the academic department to anticipate and meet changing market demands. Account Manager, Embassy CES / Study Group Apr 2011 to Apr 2013

• Handled all financial aspects of Embassy and Study Group bookings for sponsored Saudi Arabian students.

• Ensured accuracy of customer invoicing and payment collection from the Saudi Arabian Cultural Mission (SACM).

• Trained staff to improve procedures and follow compliance guidelines for sponsored students.

• Played key role in developing strategies for improvement of SACM booking and payment collection processes based on feedback from stakeholders.


• Drove Higher Education sales by promoting partner universities to current students. International Admissions Manger Aug 2009 to Apr 2011

• Managed three direct reports to guarantee high performance standards

• Trained new Admissions Team members; supervised staff priority setting

• Handled sales inquiries; executed speedy turnaround of bookings and new enrollment targets.

• Oversaw agent accounts, enforced compliance with company credit control and refund policies; account correction; approved commission and refund payments.

• Planned and presented seminars in Taiwan, Japan and South Korea to strengthen relations with key clients and introduce new programs: trained agents on using online booking database tools. Program Manager for Higher Education Department Jan 2006 to Aug 2009

• Coordinated student matriculation into partner schools; assisted with student visa applications.

• Planned and presented seminars in Taiwan to build relations with top partners and develop awareness of Study Group services and programs.

• Liased with 100+ agents, Regional Offices in Taiwan and Vietnam, and 85 educational institutions at multiple levels in the United States; increased product awareness resulting in growth in student enrollment numbers.

Director of Studies Mar 1999 to Dec 2005

• Managed operations of academic department, developed curricula, trained teachers in existing and new programs.

• Maintained job satisfaction among faculty by mentoring employees to develop professionally.

• Supervised the testing and placement of new international students into relevant ESL levels; presented orientation seminars to inform students of visa regulations and school policies.

• Liased with Embassy colleagues and overseas Regional Offices to ensure excellence in customer service to students.

• Managed direct sales and after-sales services in Evening Programs. Education: BA in Education (minor in Business Marketing and Management), Long Island University, 1994 References: available upon request.

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