Customer Service High School

DIANE M. WANDLAND Home: 708-***-****

Cell: 708-***-**** Email: ********@***.***

Homewood, IL 60430 www.linkedin.com/in/ndland-90B1b795 SUMMARY

Highly skilled professional with 15+ years of experience in the customer service and financial services industry. Extremely hard working, motivated, and a team player. Able to work well in a fast-paced, highly- pressured environment. Strong ability to multi-task and analyze without sacrificing attention to detail. Take pride in having the capacity to be a quick learner.

.

PROFESSIONAL EXPERIENCE

OptionsXpress by Charles Schwab, Chicago, IL 08/2006 -- 01/2018 Operations Specialist

• Validates outgoing account transfers, review daily reports for all incoming and outgoing requests.

• Communicate with 10-20 contra brokers on current problems with the transfer request.

• Send out residual balances on a daily basis and submit reclaims when necessary.

• Responsible for cleaning up fails.

• Responsible for charging termination fees and ensure accounts are closed properly.

• Handles foreign non ACAT requests and DTC transfers.

• Set-up B-50’s for mutual fund re-registration.

• Coordinates option transfers via the OCC with contras as needed.

• Submit daily Direct Registration requests.

• Follow-up on ACAT rejects and contact proper departments. Keeley Investment Corporation, Chicago, IL 03/2006 – 07/2006 Operations Associate

• Affirmed all trades on a daily basis through DTC.

• Handled all trade problems such as rejects, duplicate trades, while communicating with the contra brokers.

• Focused on affirming all trades in a timely manner. Morgan Stanley, Riverwoods, IL 08/2004 – 03/2006

Legal Securities Processing Clerk

• Processed securities to clear stock through the transfer agent.

• Assisted assigned branches within the firm to achieve getting certificates to clear.

• Maintained files on pending death certificates while waiting for proper paperwork to be submitted.

• Charged accounts appropriate legal fees.

• Performed administrative duties, such as handling phone calls and answering emails. Howe Barnes Investments, Chicago, IL 04/2000 – 04/2003 Operations Associate

• Supported brokers and served clients in the buying and selling of stocks, bonds, and mutual funds.

• Assumed all Automated Customer Account Transfer System (ACAT) responsibilities within the first 9 months of employment.

• Resolved networking problems for mutual funds; ensured unique holding requirements were met. Education

High School Diploma

Crete Monee High School

Prairie State College, Chicago Heights, IL

Contact this candidate