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Customer Service Medical

Location:
Dallas, Texas, 75231, United States
Posted:
August 15, 2018

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Resume:

R. Michelle Lewis

ac6ofb@r.postjobfree.com

***/***-****

Diverse professional with a team-player attitude who can multitask, but also able to work in an unsupervised environment. Experienced track record of successful planning, time management, and coordinating a team or staff while accomplishing expectations of clients.

Skills and Accomplishments

Strong Verbal and Written Communication Skills Medical Terminology Customer Service

Results and Solution Oriented Ability to Multitask Time Management

2016-Present: Kelly Services, Dallas, Texas

Various temporary assignments for companies in need of skills in areas of operating room technician, administrative, word processing, customer service, and reception of visitors. Placements have included Baylor Scott and White, Health Texas Provider Network, and SMU.

2015-2016: Carrell Clinic, Dallas, Texas

Executive Secretary for Daniel Cooper, M.D., lead physician for the Dallas Cowboys. I transcribed surgical and clinic notes, and verbally corresponded with coaches, trainers, and doctors associated with the players. Also prepared surgical/clinic notes for patients not associated with the NFL.

2010-2015: Medtech Transcription Services, Dallas, Texas

Medical Editor/Transcriptionist specializing in radiology as a contractor for Toggle (Preferred Imaging) in Dallas, working within HIPAA regulation guidelines. Written and verbal correspondence with doctors and their staff in various cities, including Dallas, Round Rock, and Chicago.

2008-2010: Capital Imaging, Austin, Texas

Medical Editor/Transcriptionist for a staff of ten radiologists with emphasis on neuro-radiology. This position required great attention to detail, meeting hourly deadlines, and professionalism in communication with ARA staff, as well as referring physicians and their staff. Worked within HIPAA regulation guidelines.

2005-2008: Austin Radiology Association, Austin, Texas

Medical Editor/Transcriptionist for a staff of approximately 70 radiologists. Prepared patient reports and reported stat results to referring physicians. This position required great attention to detail, meeting hourly deadlines, and professionalism with ARA staff, as well as dealing with referring physicians and their staff. Worked within HIPAA regulation guidelines.

1994-2007: Medtech Transcription Services, Austin, Texas

As owner of the company, I managed several accounts preparing reports and correspondence in the fields of neurology, genetics, plastic and reconstructive surgery, pain management, and podiatry. Supervised assistants’ productivity and quality of work.

1991-1994: Beneckenstein Oxford Johnson, Austin Texas

Office Administration and legal secretary. Responsibilities included organizing office calendar and attorney itineraries, preparation of all general correspondence, bookkeeping, case management, as well as supervision of support staff activities and maintaining client relations.



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