Manager Customer Service

JOSEPH R SORTITO

*** ****** **. **** *****, CT. *6512 I H: 203-***-****

SUMMARY

I been in management for over 29 years in the restaurant field and the warehouse field.1 Have also been a training mgr. for over 23 years in the companies that I worked for.

HIGHLIGHTS

I know how to do the following:

ordering

scheduling.

write budgets

explain P &L'S

weekly payroll,

weekly and year end inventory.

ACCOMPLISHMENTS

Food Safety Certified

Certified phase one training store mgr.

QSC average 90%

Won customer service awards

HACCAP Certified

Store of the year at Wendy's

Sparkle Certified at Wendy’s

EXPERIENCE

8/2016 To Present

Assistant Branch Manager

Restaurant Depot – Hartford Ct,

I am in charge of 9 departments and over 95 employees, Daily responsibilities include the following talking to customer as they come in to shop for product and see if they need other items for there restaurants, building sales, watch labor cost, working with our company buyers to get product in for customers to buy. Giving great customer service calling restaurant owners if we notice there buying less product compare to last year to see if we can get the items that there buying elsewhere for them again.

10/2014 To 7/2016

Position –Food Service Manager at Big Y

In charge of ordering, food service operations, inventory, schedule,

03/2013 to 08/2014

Owner

Sortito's Deli - West Haven, CT

At my store I had to do ordering, and run the store to budget, and do monthly P&L'S

09/2012 to 03/2013

Manager Trainee

Aldi - New Haven, CT

Wrote weekly schedules, monthly budgets, all food orders, ran the store for a month while gm was at a different store

10/2005 to 04/2012

Assistant Manager

Restaurant Depot - Orange, CT

I manage over 90 employees and 9 departments, I was the operation manager and to make sure all audits were done weekly by each department mgr. sales went from $600,000 TO 1.9Million per week.1 also had to do audits in different stores for the company.

08/1989 to 09/2005

General Manager

Wendy's - Derby, CT

There I was a training mgr, for 13 years, Build sales from $ 25,000 per week to $ 39,000 per week. Raised QSC levels from a (c} to (a) .Also covered the district when the DM went on vocation.

05/1984 to 08/1989

General Manager

Arthur Trechers Fish & Chips - Branford, CT

EDUCATION

1984 High School Diploma: college courses East Haven High School- East Haven, ct.

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