Medical Assistant Customer Service

BETH A. SMITH

682-***-**** • ****.*********@*****.*** • Mansfield, Texas 76063

HEATH CARE INDUSTRY MANAGEMENT

Clinics/Multi-Site Facilities

PROFESSIONAL PROFILE

Excellent cross-functional team leadership skills, experienced in strategic planning, development and operations of integrated health care facilities/clinics. Proven track record of comprehensive health care services and programs, leading dynamic teams and leading change integration efforts to streamline clinic operations. Keen ability to multitask in dynamic situations. Leverages problem solving and strong decision-making skills to identify emerging issues and using sound judgement to reach rational decisions. Expertise in providing outstanding customer service in various platforms through rapport and relationship building. Excellent presentation, organizational, communication and analytical abilities. Success in:

Strategic Planning

Epic Certified

Workflow Management

Staffing, Training & Development

OSHA/HIPAA Compliance

Process Improvement

Patient Care & Relations

Quality Assurance

EMR

PROFESSIONAL EXPERIENCE

Methodist Medical Group Mansfield, TX 2012 - Present

Back Office Coordinator (2015 – Present): Epic super user providing go-live and long-term support to end users. Participated in Epic software and usability validation prior to go-live for pathology, labs, immunizations, and vital signs. Perform medical history data abstraction from previous EMR to Epic. Knowledge of CPT, ICD-10, ICD-9, medical terminology, insurance and appeals, and HIPAA compliance. Excellent cross-functional team leadership skills, experienced in strategic planning, development and operations of integrated health care facilities/clinics. Proven track record of comprehensive health care services and programs, leading dynamic teams and leading change integration efforts to streamline clinic operations. Keen ability to multitask in dynamic situations. Leverages problem solving and strong decision-making skills to identify emerging issues and using sound judgement to reach rational decisions. Expertise in providing outstanding customer service in various platforms through rapport and relationship building. Excellent presentation, organizational, communication and analytical abilities. Medical Assistant (2012 – 2015): Family Practice with an emphasis on adults and geriatrics. Performed all functions and roles as with Baylor Family Medical Center

Baylor Family Medical Center Midlothian TX 2001 - 2012

Medical Assistant: Specialized in Family Practice and Pediatric care. Performed all facets of patient care activities including check-in/check-out, administer injections, scheduled procedures, and provided patient education. Interviewed patients using Acknowledge, Introduce, Duration, Explanation, and Thank You (AIDET), to consistently engage and communicate crucial information relative to the reason for visit and collected patient concerns in order to aid in development of the appropriate treatment plan. Ensured all patient preparation requirements were met and entered into Electronic Medical Record (EMR).

Responsibilities included but were not limited to:

Diagnostic POCT (EKG, ETT, ABI, PKU, PFT, Peak Flow Measure, CGM, Hemoglobin-A1C, Hemoglobin-Iron, urinalysis, and phlebotomy), and therapeutic injections

Triage emerging critical medical situations such as chest pain, shortness of breath, dizziness and loss of consciousness, discuss test results, dietary or medication changes, chart updates

Preventative Healthcare, Biometric Screenings, Well Woman, Well Child, Medicare Wellness, Medicare Face-to-Face, Hospital TCM (Transitional Care Management), chaperone during exams per protocol, medical history updates, chart abstraction, and vaccine administration

Assist Provider with Minor Surgical Procedures, Sterile Field set-up, Autoclave

OSHA compliance logs for refrigerator and freezer temperatures, vaccines, therapeutic medication, medication samples, AED and STAT kit monitoring for expiration dates and supply on hand, and medical supply orders

Body by Beth & Co. (OWNER) Mansfield, TX 2010 - 2012

Applied working knowledge of human anatomy and concepts of functional exercise to develop custom tailored fitness programs to meet the specific needs of clients. Helped clients establish and reach their health and fitness goals through appropriate cardiovascular, flexibility and resistance exercise. Provided nutrition counselling and aid in establishing healthy eating habits to facilitate goal attainment.

EDUCATION/CERTIFICATIONS/LICENSES

Bachelor of Science in Business, Management, Marketing, and Related Support Services

Western Governors University -July 2015 to September 2018

Associate of Arts in Health and Life Sciences

Tarrant County community College – 2010 to 2014

Certified Registered Medical Assistant

American Medical Technologist

Certified Personal Trainer in Exercise, Nutritional Counseling, Chronic Disease Management, Dietary and Lifestyle Change

The Cooper Institute Dallas, TX – 2010

American Heart Association Healthcare Provider BLS/CPR/AED

CompTIA Project+

SKILLS

Citrix

Epic various certifications

CompTIA Project+

Centricity EMR

Epic Super User/Trainer

Microsoft Office Suite

NextGen EMR

E2 (Evolve into Epic) Project Team Large-Scale Validation

REFERENCES

Rosemary Estrada, Office Manager ***********@***.*** 817-***-****

Lindsey Sweatt, Physician’s Assistant **************@*****.*** 210-***-****

Lilia Munoz, Front Office **********.**@*****.*** 915-***-****

Christie Abbott, LVN ************@*****.*** 817-***-****

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