Ronald W. Starleper

** ********** ***** 443-***-****

Cockeysville, MD 21030 ac6oas@r.postjobfree.com

SUMMARY

Detailed, customer-centric General Manager determined to increase company profits through structured management methods. Systematized and diligent, with excellent oral and interpersonal communication skills. Successful in constructing and motivating dynamic teams. Extensive restaurant and food service experience. Aspires to assist your business in becoming a local iconic and entertaining establishment.

EXPERIENCE

Loch Raven Remodeling Co. Oct 2011- Present

General Manager, Fallston MD

Managed 12+ laborers/ subcontractors for all projects

Increased sales by 20% through local networking and marketing

Improved profits by cutting expenses through negotiation with local suppliers

Promote ancillary services to all customers by providing detailed quotations with options

Estimate materials needed to complete jobs; order and maintain all supplies and equipment

Maintain customer communication and welcome feedback to enhance the customer experience

Monro Muffler and Brake

Manager, Baltimore MD Aug 2007- Sept. 2011

Managed 8+ employees and evaluated performance weekly

Implemented enhanced communication/persuasion skills while understanding the customer need

Assigned and oversaw the completion of daily team tasks (i.e. safety inspections, quality control)

Promoted and produced service and parts sales

Composed and reviewed all customer quotations

Lead Safety and Hazardous Waste Programs

Jimmy O’Donnell’s Pub & Restaurant Sept. 1999-July 2007

Owner, Baltimore MD

Managed 20+ employees comprising of bartenders, waitresses, chefs, and custodial workers

Increased sales by 40% and profit by 30% within the first 6 months of opening

Implemented policies to enable business efficiency ensuring employee/company growth

Organized all aspects of restaurant and entertainment development

Maryland Food Safety Certified

EDUCATION & CERTIFICATIONS

Baltimore County Community College-Business Concentration 1981-1983

Professional Development Courses

Dale Carnegie Sales Training

Team Development Management Course

Safety Coordinator/Fire Suppression Certificate

License Health & Life for State of Maryland

Skills

Time management/scheduling

Shipping and Receiving

Manufacturing Line Production

Leadership experience

Team oriented

Proficient in Microsoft Office (Word/Outlook)

Awards

Store Manager of the Year-Kimmel Tire 1998

Salesman of the Year-Kimmel Tire 1997

Platinum Performance Award-Kimmel Tire 1997

References available upon request.

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