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Human Resource Customer Service

San Antonio, Texas, United States
August 16, 2018

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Stefany Villarreal

Phone: 210-***-****


Summary of Qualifications

Bilingual (Spanish/English) Human Resource Specialist

Adept using QuickBooks, Human Resources Information System (HRIS), and Applicant Tracking System (ATS)

Training and development of all facets of the organization, to include processes, procedures, and compliance

Proactive and reactive thinking as it pertains to organizational goals and quality

High degree of accuracy, attention to detail and confidentiality

Collaborates daily with C-Level Executives

Excellent analytical, problem solving and decision-making skills

Ability to work well independently and as a team member with effective relationship building

Committed to excellent service and client satisfaction

Proven ability to complete high pressure projects and tasks to meet demanding deadlines

Ability to prioritize tasks on team and company calendars

Proficient with Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Office 365, and Dropbox


Texas A&M University-San Antonio San Antonio, Texas

Bachelor’s in Business Administration - Human Resource Management December 2015

Work Experience

Provenir Healthcare San Antonio, Texas

Operations/Human Resources November 2014 - Current

Compliance Manager/Supervisor of Administrative Services/Accounts Payable/Accounts Receivable/Sourcer

Responsible for the administrative support of day-to-day human resource operations

Prepare and maintain reports to carry out the functions of the human resources department

Design and administer day to day human resources, talent-acquisition (source and interview), compensation and benefits, and risk-management operations

Subject Matter Expert for payroll, benefits and record keeping for internal and contracted employees

Assist the COO in completing W2s and 1099s

Submit federal and state reports on a quarterly basis

Process and send 1095 forms in a timely manner

Serve as the primary contact for plan vendors and administrators related to group health, group life, dental, and vision benefits

Manage the development of communication tools to enhance understanding of the company’s benefit package

Prepare financial reports and present them to the executive team

Member of panel interviews for internal hires

Plan and conduct organization improvement programs to attract, retain, and motivate high-quality employees while reducing turnover and enhancing the company’s profile

Audit electronic and hard copy employment files to ensure client, state and JCO standards are being met

Final approval for employment requiring sign-off on personnel files to ensure they meet credentials

Advise management on best mitigations and monitors the corrective actions through minutes

Manage training, compliance, update documents, and communicate changes to entire company for the Joint Commission Certification audit

Compliance subject matter on aggregate spend data reporting team to develop the processes and procedures

Complete regulatory compliance reviews, employee training and complaint management to protect from potential loss or sanction. Validate the effectiveness of current controls to identify and mitigate risk.

Develop organization-wide training; coach cross-functional management team on integration and execution plans aligned with the organization's goals and missions

Process payroll on a weekly, bi-monthly and semi-monthly basis

Summarize receivables by maintaining invoice accounts, coordinate monthly transfer to accounts receivable account, verify totals; prepare reports

Generate monthly, quarterly or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity

Verify the validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and customers

Resolve invalid or unauthorized deductions by following pending deductions procedures

Collects on accounts by sending invoice reminders and communicate with customers via phone, email, fax or mail

Reconcile the accounts receivable ledger to ensure that all payments are accounted for and adequately posted

Prepare, verify, and process invoices for sales or services rendered

Create financial reports to present to the executive teams in quarterly meetings

San Antonio College San Antonio, Texas

Administrative Associate March 2013 – November 2014

Offered support to the department chair and advisors in conducting daily operations

Contributed in the implementation and execution of a new training program

Assisted in supervising work-study students

Collaborated in course scheduling within the Banner System

Assisted students regarding degree requirement, and proper course selection

Texas A&M University-San Antonio - College of Education and Human Development San Antonio, Texas

Student Assistant February 2013 – November 2014

Assisted with event coordination and activities to promote department and programs

Coordinated inventory orders, office supplies, and travel arrangements for faculty

Purchased equipment and instructional materials for the department

Processed invoices and payments, reconciled credit card account

Palo Alto College San Antonio, Texas

Peer Advisor June 2011– September 2012

Assisted students regarding degree requirements, and proper course selection

Offered support to the Director and other Senior Advisors in conducting daily operations and new employee training

Provided guidance with financial aid and scholarships information

Provided career exploration and career planning for students

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