Customer Service Social Media

FELIPE GAMBOA

*** * ********** **, *******, CA **805 ● 714-***-**** ● **************@*****.***

EDUCATION & TRAINING

Fullerton Junior College Associate of Science Business Management Dec 2005

Regional Outreach Program Certificates: Microsoft Word, Excel & PowerPoint June 2002

Anaheim High School High School Diploma June 2002

PROFESSIONAL EXPERIENCE

Staffmark Staffing (Manufacturer) Order Entry Administrator Tustin, CA Aug 2016 – July 2018

•Managed the Amazon Vendor Central account (Processing/confirming new orders, ASN, Invoicing, Disputes and Opened Cases).

•Worked with Jobbers and verified submissions to become an Authorized Dealer. Offered marketing materials and Dealer Locator listing.

•Managed company email inbox for emailed Purchase Orders received, provide confirmations, order statuses and price discrepancies.

•Answer telephones and give information to callers to questions about products, prices, availability, credit terms and delivery dates.

•Locate and correct data entry errors and report them to supervisor.

•Verified data prior to printing packing slips/shipping documents needed by our shipping department.

•Utilized EDI software to input orders, conduct changes, review stock, adjusted inventory and allocated product to be shipped daily.

Aerotek Staffing (Software) Help Desk/App Support Spec City of Industry Nov 2015 – Apr 2016

•Answer user inquiries regarding computer software or hardware operation.

•Diagnose, troubleshoot and resolve a range of software, hardware and network connectivity issues via Citrix GoToAssist or TeamViewer

•Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

•Conduct PC Updates, routine security scans and software configurations.

•Excelled in asking probing questions and researching, analyzing and rectifying problems.

•Write informative service tickets regarding my interaction with the customer.

•Constantly monitor and manage the helpdesk ticket queue and respond to requests in a timely fashion.

•Recommend hardware and software improvements

•Displayed exceptional people skills and maintained calm demeanor during every phone call.

Kamran Staffing (Manufacturing) Administrative Assistant Stanton, CA Mar 2014 – Mar 2015

•Conducting daily inventory of companywide used supplies and input data on to QuickBooks item stock.

•Managed suppliers via Outlook regarding company issued Purchase Orders

•Obtained MSDS files for stored chemicals as well as updating records per County and State requirements.

•Oversee the daily performance of all computer systems.

Optimus Staffing (Manufacturing) Call Center Rep/TSR Anaheim, CA July 2013 - Dec 2013

•Inbound call center where resellers would call to obtain updates on submitted orders

•Provide detailed information about products to consumers via phone or Email on Lotus Notes

•Used a ticketing system to research client related issues to resolve complaints promptly arising from product usage

Abbott Staffing (Government) Bilingual Secretary Anaheim, CA Sept 2011 - Sept 2012

•Govt Dept in which I would responded to citizen and business questions and provided support to municipal law inquiries and cases

•Utilized modern office equipment to transfer and communicate confidential and privileged information via other dept

•Assisted officers over encrypted radios regarding property owner and case related information

•Researched readily available information requiring some interpretive judgment, then tallied and compiled information for reports

Speedy Auto Glass (Automotive) Bilingual Office Manager Anaheim, CA July 2008 - Dec 2010

•Provided professional customer service to customers over the phone over their auto glass needs and booking their appointments

•Delivered technical specs about their vehicles with the help of Mitchells Estimate Program functional with our WinXP systems

•Offered the competitive prices by researching multiple vendors online inventory systems.

•Furnished monthly statements for locals dealers.

•Responsible for the company’s online image by working on social media and the development of the company web site

•Created Invoices for customers and Insurances, monthly and annual sales reports, and inventoried parts with QuickBooks 2001-2005.

AT&T Wireless (Communications) Call Center Rep/TSR Anaheim, CA Nov 2007 - Mar 2008

•Responded to inbound calls and provided technical assistance and troubleshoot devices for customers

•Conducted changes to customer plans/features upon customer requests.

•Created proposals to adjust bills that customers would dispute and forward to the billing department for approval

•Communicated via Outlook with managers of issues/emergencies that would arise when assisting a customer

Xecutive Auto Glass (Automotive) Office Manager Orange, CA Apr 2005 - Aug 2007

•Provided professional customer service to customers over the phone over their auto glass needs and booking their appointments

•Delivered technical specs about their vehicles with the help of Mitchells Estimate Program functional with our WinXP systems

•Offered the best competitive prices by researching multiple online vendor inventory systems

•Responsible for the company’s online image by working on social media and the development of the company web site

• Created Invoices for customers and Insurances, monthly and annual sales reports, and inventoried parts with QuickBooks 2001-2005

Goodwill Computer Works (Retail) Computer Technician Fullerton, CA Sept 2003 - Oct 2004

•Inspected, tested donated electronics and Inventoried functional computers electronic parts.

•Rebuilt and completed computer systems from available hardware for consumer resale.

•Installed various Windows Operating System (Win98se, WinME, Win2000, WinXP),

•Added Windows Office (Office 1997, 2000, XP) and miscellaneous software.

•Consulted with customers in regards to their computer needs and advised the best choices of available computer systems.

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