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Nursing Assistant Customer Service

Palm Bay, Florida, United States
August 16, 2018

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Sheila Manso

**** ****** ****** **** ***, FL 32907 321-***-**** 321-***-****

Summary of Qualifications

Dynamic and results-oriented professional with 10+ years of significant and progressive health care experience as a Certified Nursing Assistant (CNA) and now as a Certified Phlebotomy Technician. Highly competent in health care operations and direct patient care with the ability to effectively work in a fast-paced work environment as a Laboratory Technician with expertise in blood processing, antigen screening procedures, and all related medical laboratory duties. Looking to bring an exemplary history of organization and efficiency to a clinical lab setting. Recognized as leader and creative thinker adept at identifying patient priorities and resolving issues in initial stages. Certified Nursing Assistant with a unique combination of knowledge and skills derived from schooling, certifications, and extensive experience in several different health care settings.

Blood Bank Donation

CPR/First Aid Certified

Patient-focused Care

Customer Service Skills

Phlebotomy Knowledge

Strong Team Player

Laboratory Equipment

Basic Computer Skills

Medical Terminology


National Health Career Association – Certified Phlebotomy Technician

Horizon Health Care Institute – Certified Nursing Assistant

Phlebotomy Training

Horizon Health Care Institute – Phlebotomy Technician / Phlebotomist

Trained as a Phlebotomist subject, Anatomy and Physiology this includes circulatory, lymphatic, respiratory, urinary, and muscular and skeletal. Learned the order of draw and requisition orders.

Gained comprehensive experience in blood sampling procedures. Trained to draw/collect blood in tubes.

Experienced in providing laboratory safety by fully understanding how to safely handle lab equipment.

Phlebotomy Externship

One Blood Orlando, FL

Certified Phlebotomist Technician November 2016 – January 2017

Served as a Phlebotomist and gained additional continuing education working in blood bank donations.

Utilized effective staff communication methods and skills via advanced customer service training.

Learned standard operating procedures – registering donors and making sure that they were good candidates for blood donation. Made sure that Blood was safely stored and that blood products were delivered safely.

Gained outstanding knowledge of Phlebotomy,Therapeutic, Red Blood Cells, Plasma, and Platelets.

Followed established infection control and safety procedures to carry out daily phlebotomy functions.

Professional Experience

Health South Sea Pines Rehabilitation Melbourne, FL

Certified Nursing Assistant May 2013 – Present

Consistently provide medical assistance for the successful examination and treatment of patients – monitoring vital signs, such as blood pressure and pulse. Test and record blood glucose levels.

Experience at documenting/maintaining accurate records of patient care, condition, progress, and concerns.

Lead in performing clerical duties, such as: word processing, data entry, answering phones, and filing.

Successfully establish a strong and positive rapport between other medical professionals and patients.

Environmental Service Aide May 2006 – May 2013

Demonstrated ability in tracking and following all appropriate safety, environmental protection, and/or infection control policies and procedures. Always ensured a safe work environment is maintained.

Lead in cleaning and servicing of all assigned patient rooms. Used chemicals and other cleaning equipment in a proper, safe and responsible manner. Cleaned walls, windows, shades and curtains.

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