Human Resource Customer Service

Sarah C. Hallow

**********@*****.***

(***) ***–*926

Education

Robert Morris University- 2011 Degree: Associate in Business

Joliet Junior College- Present Degree: Pursuing an Associate in Applied Science (AAS)

Focus: Interior Design

Professional Experience

First Midwest Bank – Customer Care Representative October 2015- Present

Supervisor: Kristi Odom 815-***-****; ******.****@****************.***

Recruit and retain new clients by providing the highest quality of service and promoting the exceptional programs that the Bank offers

Improve processes and procedures by training peers to recognize potential client concerns and complaints, proactively solving or escalating them to ensure client satisfaction

Cross-sell all services to both new and existing customers to meet and exceed sales and service goals of the Bank

Actively participate in Department Quality Team to evaluate ways to improve team performance in sales and customer service. The Quality Team also documents standards for performance and to ensure those standards are being met

Professional Salon Concepts September 2011– September 2015

In-Salon Education Specialist July 2014 –September 2015

Responsible for the management and logistical planning of over 30 Educators.

Scheduling for In-Salon Education Classes at salons throughout the states of Illinois and Indiana.

Administrative duties and record keeping for the Education department.

Preparing for and hosting new educator trainings and assessments and recruiting new educator talent.

Utilize and manage multiple database systems daily, which include Millennium, Salesforce, and Microsoft Access.

oProficient in entire Microsoft Office Suite (Word, Excel, Publisher, etc.)

Salon Matters Associate September 2011 - July 2014

Maintained account information and placed salon orders over the phone and via e-mail.

Was relied on as internal support for our sales team, as well as customer support for our internal team.

Responsibilities included: creating weekly incentive packages and celebration memos for consultants, running reports, processing reimbursements and returns, and managing account history and rewards programs for multiple vendors

References

Miki Hornbuckle – Director of Human Resource, Professional Salon Concept

Phone: 779-***-**** Email: ***********@********.***

Tim Humphries – Consultant, Eufora International (Consultant, Professional Salon Concept)

Phone: 314-***-****

Drew Nurczyk- Human Resource Manager (Human Resource Assistant, Professional Salon Concept)

Phone: 815-***-**** Email: ****.*******@*****.***

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