Customer Service Manager

Victoria Callaway

**** ******** ***, ***** ****, CA 95405 503-***-**** ********.**@*****.***

SKILLS & ABILITIES

MANAGEMENT

Critical thinking and problem solving in fast-paced work environments

Creative and efficient thinking and communication on complex projects

OFFICE

Web-based operating systems such as Salesforce

Microsoft Office: Excel, Word, PowerPoint, Publisher, Outlook

BRANCH RENTAL MANAGER PENSKE AUG 2017 - PRESENT

Manage and support 3 rental counter representatives and 6 hikers

Hire and train new talent in customer service, sales, and billing

Manage current accounts (50+) and find new accounts

Assist in maintaining 10+ lease accounts with sales reps

ASSISTANT RENTAL MANAGER PENSKE MAY 2017 – AUG 2017

Supported 2 rental counter representatives and 5 hikers

MANAGEMENT TRAINEE PENSKE AUG 2016 – MAY 2017

Assisted customers with reservations, questions, concerns, and complaints in person and over phone

Created reservations using the forecasting system RentalNet over the phone and on the computer

Assisted in tracking and processing invoices and payments for commercial and household customers

Made at least 10 sales calls a day to potential customers

Assisted in coordination of service of rental fleet with service department and other Penske offices

Assisted agent locations with customer service, and record keeping needs

Assisted in dispatching of hikers

FEE COLLECTOR TILLAMOOK COUNTY PARKS DEPARTMENT SUMMER JUNE 2012-AUG 2016

Assisted park patrons with reservations, questions, concerns, and complaints both in person and over phone

Efficiently checked-in an average of 60 camping reservations of the average scheduled 180 on busy shifts

Utilized forecasting system called Camava to create reservations for park patrons

Assisted Tillamook County Parks manager with various office. record keeping tasks, and special projects

Reconciled the 6 outlying park host closeout receipts at the end of each week

Tracked and processed sales in parks and recreational areas using Excel

STUDENT ANALYST OREGON STATE UNIVERSITY, TELECOMMUNICATIONS SCHOOL YEAR SEPT. 2015 – JUNE 2016

Converted and processed an average of 30 customer phone orders daily

Assisted customers needing voice and data line assistance over phone, email, and in person

Kept orders on task so that they were completed within the requested timeframe

Tracked and analyzed phone service usage for customers

Coordinated with customers for large, complicated installation projects and moves

Recorded customer data and created graphs using Excel

EDUCATION

2011-2016 OREGON STATE UNIVERSITY

Bachelor of Science in General Anthropology

EXPERIENCE

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