Social Media, Reservations and Customer Service

OSWALDO GUZMAN

**** **** ***** ** **** Texas ****9 – 713-***-**** – *****************@*****.***

EDUCATION

Bachelor of Arts in Public Relations May 2018 University of Houston- Houston, Texas

Minor in Law, Values and Policy

Overall GPA 3.5

RELEVANT COURSEWORK

Intro to Hospitality Industry.

Social Media for the Hospitality Industry.

Tourism.

Public Relations Campaigns

RELEVANT PROJECTS

Hilton University of Houston Hotel Marketing Project, January 2018 – May 2018

The project goal was to create awareness about the unique amenities of the Hilton University of Houston hotel. We took advantage of social media analytics to determine our target audience and build a marketing plan that will grow the exposure of the property.

EXPERIENCE

Customer Service and Reservations Coordinator

June 2014 - Present

Pampa Grill & Market, Houston, Texas

Coordinate large group reservation.

Banquet sales

Customer service development.

Assist with banquet orders.

Delivery services liaison.

Social media response and interaction.

Website development and updates

SKILLS

•Computer proficiency in Microsoft Word and PowerPoint

•Strong verbal and writing skills.

•Bilingual (English, Spanish)

HONORS

•Phi Theta Kappa Honors Society 2016-present

•Jack J Valenti Impact Conrad Hilton Scholarship

Leadership roles and activities

•Public Relations Student Society of America University of Houston Chapter Vice President June 2017 – May 2018, duties include:

-Chapter events scheduling.

-Conference coordinator.

-Oversee fundraiser and membership.

-Intercollege Relations.

•Phi Theta Kappa Honors Society Beta Upsinlon Nu Chapter Public Relations Chair May 2016 – June 2017, duties include:

-Social media.

-Fellowship and membership.

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