Customer Service Manager

PROFESSIONAL SUMMARY

Customer service, team player, leadership skill and excellent skills as a supervisor are just a few of the abilities that I will bring to the job site. Capable of working in a stimulating and challenging environment where I can help in the building of a successful company while I experience advancement opportunities.

HOSPTIALITY SKILLS

Front Desk Customer Service Skills Concierge Event Planning Cashier Housekeeper Receptionist Microsoft Application Keyboarding Marketing Representative Office Coordinator Activity Coordinator

Host Skills Food and Beverage Manager Guest Services Sales Consultant

CERTIFICATES

●30-hour OSHA Training

●Training Center @ Fred Pryor (Making A Transition From Staff To Supervisor)

●Custodial Maintenance

●Security Guard

●Introduction to Telecommunications

●Network Cabling Specialist in Copper and Fiber-Based Systems

●CPR Certified

Guestroom Attendant

Front Desk Representative

EXPERIENCE

Externship/Office Assistant/Recruiter HospitalityStaff 6/2018 – 7/2018

Interviewing

Internet Research

Office Relations

Customer Relations

Telephone Technique

Assistant Supervisor/Floor Tech Watergate at Landmark 2/2013 –2/2018

●Daily supervised a staff of fifteen

●Assigning daily cleaning assignments

●Answering questions and resolving issues

●Interview potential employees

●Assist in new employee selection

●Ensure staff assignments were completed on time

●Maintained floors by stripping, sealing, buffing and burnishing

●Shampooing carpets

Detail Manager Radley Acura 8/2012 – 1/2013

●Daily managed a team of five

●Ensured all staff members were doing their job correctly and in a timely manner

●Responded to everyday situations and issues from customers

●Maintained a stabilize work place

●Cleaned interior and exterior of new and used repossessed car

●Removed tints, steamed, shampooed and upholstered seats

●Power washed engines

VOLUNTEERING

Serve Shelter (Manassas, VA) Acts Thrift Store (Dumfries, VA) SOME So Others Might Eat (Washington, DC)

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