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Commercial Credit and Collections

Franklin Park, Illinois, United States
August 16, 2018

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**** ********* **. 847-***-****

Franklin Park, IL 60131

SUMMARY Extensive experience in all areas of collections, accounts receivable management and

customer service. My strengths lie in problem solving combined with excellent communication and organizational skills.


* Successfully managed the addition of two acquired portfolios with no increase in staff.

* Decreased over 90 day delinquency from 10% to less than 1% and decreased overall delinquency from 30% to 11%.

* Improved the productivity and total performance of the collection staff by 20%.

* Increased cash flow and bottom-line profitability by 10%.

* Often assisted co-workers while meeting or exceeding expectations.

* Achieved record sales three consecutive years with excellent and improving delinquency and bad debt write off each year.

* Enhanced opportunities by upgrading EDI capabilities.

* Selected, installed and implemented EDI translation software.

* Developed numerous trading partner and transaction specific templates.

* Resolved disputes between the customers, sales, shipping and quality control departments.

EXPERIENCE Arjo, Inc. 2017-2018

Addison, IL

Collections Representative

* Collection of past due balances from hospitals, nursing homes, rehabilitation facilities

and resellers.

* Obtain payment commitment before releasing orders from delinquency or over limit hold.

* Resolve pricing, tax, freight and shortage deductions.

* Display continuous improvement each month in reducing severely delinquent balances.

Kelly Services/Baxter Healthcare Corporation 2016-2017

Deerfield, IL

Credit and Collections Specialist

* Collection of past due balances from hospitals, medical and dialysis clinics.

* Resolving complex delinquency issues with creativity and tact.

* Maximize sales by releasing orders on credit and delinquency hold while resolving credit limit and delinquency issues.

* Consistently meeting and exceeding collection goals, month after month.

Equinox Financial Management Solutions, Inc. 2009-2016

Des Plaines, IL 2003-2007


* Collection of placed alarm system, patrol service, pager service, credit card, cellular

phone and public utility balances.

* Maximized recovery by setting up settlements as soon as possible.

* Served as a resource for less experienced associates.

* Recognized by largest client as the best collector from all agencies servicing their


Charles H. Urbane Page 2

Spherion Atlantic Enterprises, L.L.C./Siemens Building Technologies 2007-2008

Mount Prospect, IL

Credit Analyst

* Collection of large scale climate control, fire alarm and security system accounts.

* Collection of construction accounts including preparation of partial and final

waivers of lien.

* Assisted with accounts receivable cleanup to bring into Sarbanes-Oxley compliance.

* Participated in the conversion from Oracle to SAP platforms.

* Identified and initiated corrective action of billing errors.

Kelly Financial Services/Kraft Foods, Inc. 2002-2003

Northlake, IL

Credit and Collections Consultant

* Collection of assigned drug store, convenience store and wholesale accounts.

* Research and resolution of misapplied payments across several divisions.

* Verify and correct imported data.

* Assist with credit investigations.

NACM/GBC Office Products Group 2001-2002

Skokie, IL

Credit and Collections Consultant

* Resolution and release of all accounts and orders on credit hold.

* Determine credit worthiness of new applicants.

* Collection of assigned mass market, buying group and independent retail accounts.

* Resolve disputes with customers.

* Prepare credits for returned items, pricing adjustments and billing errors.

* Apply credits and partial payments to open items.

Flex-O-Glass, Inc. 1995-2001

Chicago, IL

Credit Manager

* Supervise all accounts receivable functions.

* Establish and modify credit policy as needed.

* Authorize credit approval and credit limits for all new and existing accounts.

EDI Coordinator 1996-2001

* Evaluate and select EDI software and network.

* Test all new implementations and changes for data integrity.

* Process all inbound and outbound transactions.

* Establish all partner relationships.

EDUCATION Bachelor of Science in Economics, 1982

University of Illinois

Chicago, IL

TRAINING Competent in most PC based word processing and spreadsheet software published in the past 30 years, SAP, GetPaid, J.D. Edwards, Gentran Director for Windows and Gentran Integrator – forms.

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