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Manager Sales

Portland, Oregon, 97225, United States
August 16, 2018

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Richard Franco

928-***-**** •

Portland, Oregon

10+ years of experience in fine dining serving as captain of many high profile events, serving high profile guests, and training new hires.

Deep knowledge of international service styles, food preparations, sauces, and wines.

Fluent in English and Spanish, both oral and written


Fogo de Chao Portland, OR

Food Server 01/18-05/18

Greet guests and explain the Fogo Experience – market table for salads, Gaucho Chefs offer 16 different cuts of meat presented at the table

Take food and beverage orders

Replenish/clear dinner plates offering new plates for different courses

Worked as a team with all restaurant staff to guarantee an enjoyable dining experience

Thai Bloom Portland, OR

Food Runner/Server 09/16-09/17

Food running and interacting with customers to ensure a quality experience

Gained ability to successfully perform duties in stressful situations

Ensure food orders are correct before serving to guests

Xanterra Parks and Resorts Grand Canyon, AZ

Senior Food Server 9/83 - 4/99, 3/12 - 12/16

Xanterra is the sole concessionaire for the south rim of the Grand Canyon and considered to be the finest dining facility in the national park system while serving nearly 500 dinners every night.

Second nature ability to upsell guests through extensive knowledge of wine and menu items. Consistently exceeded average evening server sales of $1500.

Captained all high profile special functions including the annual New Year's Eve party.

Responsible for the selection and training of all new evening servers and bussers.

Worked with management on setting new front-of-the-house standards and procedures.

Responsible for serving Xanterras' highest profile guests including President Gerald Ford and President Bill Clinton. Selected to serve Richard Mull and appeared on segment of Lifestyles of the Rich and the Famous.

Stay current on industry trends through regular attendance of wine and beer seminars.

Las Vegas Hilton Las Vegas, NV

Senior Banquet Food Server 4/99 - 4/12

Promoted from B--list to A-list within three months of hire date, exceeding typical one year wait times

Captained parties ranging from 25 to 200 people. Worked banquet parties of up to 20k people.

Tasked with serving the Hiltons highest profile guests, including the Hilton family members themselves, as well as other global dignitaries.

Part of serving team for World’s Largest Buffet for Guinness Book of World Records


High School Diploma Stephen Watts Kearny High School San Diego, California

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