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Manager Development

Fort Worth, Texas, United States
August 16, 2018

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**** ***** *** **, *********, TX 76012



Leadership development expert, learning leader, and professional/executive coach adept at helping individuals and teams reach their full potential with extensive experience in program design, facilitation, coaching, and adult learning principles EXPERIENCE

FedEx Supply Chain Pittsburgh, PA/Fort Worth, TX Training Manager – Leadership Development/HR Senior Advisor 2014 – Present Exercise full oversight of FedEx Supply Chain’s Leadership Development Program including needs analysis, program design, curriculum development, facilitation, follow-up, assessment, train-the-trainer, and tracking. Serve as internal consultant and coach for organizational leadership from operations supervisors to senior executives, working with teams and individuals to maximize leadership effectiveness, increase engagement, and improve results. Provide direction for training efforts at FSC’s 120+ operations throughout the U.S. and Canada.

GENCO Fort Worth, TX

Senior Manager – Learning and Development 2010 – 2014 Led a team of designers, facilitators, and advisors in delivering learning and development solutions for the 12,000 employees of the largest privately held logistics company in the U.S. Consulted with senior leaders on needs analysis, developed solutions to target areas of opportunity, and led a team of experts to deliver on those solutions. Served as the senior subject matter expert on learning and development and leadership and was an integral part of the entire talent development and succession planning process.

ATC Chicago, IL

Leadership Development Manager 2005 – 2010

Developed ATC's Leadership Development Program from the ground up and grew it into a dynamic, highly-effective tool in ATC's leadership development, employee retention, and employee engagement efforts. Led a geographically diverse team of trainers to deploy the program across the company. TYPE PERSONAL NAME

The Bass Consulting Group Fort Worth, TX

President 1999 – 2005

Led a training and consulting business focused on communication and leadership training, coaching, and consulting.

Phoenix Suns and Arizona Diamondbacks (SES) Phoenix, AZ Training Manager 2001-2003

Led the training department for SES, the HR and facility management organization for the NBA's Phoenix Suns and MLB's Arizona Diamondbacks.


Developed a world-class leadership development program from the ground up including needs analysis, program design, curriculum development, workshop facilitation, follow-up, and measurement of training effectiveness

Designed and executed a facility leadership development program employing a blended learning approach including live workshops, webinars, online curriculum, micro-learning engagements, coaching, mentoring, and on-the-job learning experiences

Managed a team of designers, consultants, and trainers to develop and facilitate leadership development program and other learning and development solutions across a 12,000+ employee organization with more than 120 operations in a program that included classroom facilitation, online learning, and live web-based learning

Identified outstanding vendors to meet needs where an internal solution didn’t exist, negotiated contracts, built and maintained strong vendor relationships

Coached leaders at at-risk facilities with a 100% success rate of bringing them up to target levels of employee engagement

Conducted over 15,000 hours of classroom workshops in 47 different states and 3 different countries over a 17 year career in training and development

Co-designed ATC’s Competency Model and Succession Planning program.

Developed the “Excellence in Leadership” program for the Phoenix Suns and Arizona Diamondbacks working directly with owner Jerry Colangelo

20 years of learning and development experience


World class training and facilitation skills with the ability to engage learners at all development and organizational levels

Adept at needs analysis, program design, and assessment of training effectiveness

Understanding of adult learning principles and training and development methodologies

Extensive program management experience

Outstanding communicator with the ability to connect with people at every organizational level

Proven organizational development skills

Skilled in program design and curriculum design/development TYPE PERSONAL NAME

Proven leader of teams and individuals

Excellent coach with the ability to increase team and individual effectiveness

Experienced in administering assessment tools including Meyer’s Briggs, Keirsey Bates, and Strength Finders

Experienced internal coach and consultant

Extremely flexible, adaptable, and resilient


BA Communication Studies – Texas Tech University - Lubbock, TX

BA English – Texas Tech University – Lubbock, TX

Professional and Executive Coaching Certification - University of Texas at Dallas

Working toward Master’s degree in Organizational Behavior and Leadership – University of Texas at Dallas


Serve as the subject matter expert on learning and organizational development issues and assess needs through research and consultation with the business.

Leverage business data, engagement/pulse surveys, direct employee feedback, and industry leading practices to influence LII’s learning and development strategy, career management programs and practices, leadership development initiatives, and employee learning experiences.

Identify, design, and coordinate both internal and external learning and development solutions focused on building the leadership skills of emerging leaders, front-line supervisors, and managers.

Develop high-quality innovative leadership development solutions; including instructor-led courses, e-learning modules, and micro-learning options; incorporating a blended approach to delivery.

Design and deliver core learning materials focused on promoting application of LII’s Competencies.

Establish program deployment strategies and facilitate associated 'train-the-trainer' programs.

Manage, design and implement learning program policies and procedures.

Evaluate learning and leadership development programs to determine effectiveness and manage continuous improvement initiatives Bachelor's degree in Human Resources or a related field or equivalent experience. 10 years related experience at the corporate level with a minimum of 3 years designing and delivering learning and leadership development solutions.

Proven experience with designing and delivering learning programs at the both the corporate and field location level. Prior facilitation certification with one or more major learning content providers such as Korn Ferry, Franklin Covey, Ken Blanchard, Inside Out (GROW Coaching).

Ability to travel up to 20%.

Interpersonal and leadership skills with the ability to collaborate with top management and influence team members. Solid consulting, coaching and development skills.

Strong project management and communication skills (oral and written). Strong classroom management and facilitation skills and webinar delivery skills. Applied knowledge of learning theories, instructional design methodologies and the ADDIE Model. Experience with blended learning techniques (e-learning, instructor led, etc.)Experience in organizational development and/or organizational performance consulting.

Experience implementing organizational effectiveness initiatives that promote employee engagement.

Technically savvy with the ability to oversee and use learning development software programs.

Background with Learning Management Systems (Cornerstone on Demand a plus).

Experience in a manufacturing environment a plus.

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