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Field Service Power Plant

Location:
Ladera Ranch, California, United States
Salary:
77,000.00
Posted:
August 16, 2018

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Resume:

Wade Clary

***** *** ** *****, ******* Viejo, CA 92691

Cell 949-***-**** Email ac6o4x@r.postjobfree.com

CAREER SUMMARY:

Proven track record of accurately completing, research, reporting, administrative functions, and business process development.

Capable of developing and maintaining detailed correspondence and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results–oriented. Capable of working solo or within a team environment to achieve objectives. Deadline-driven, self-motivated, ability to identify priorities and set goals.

CAREER OBJECTIVE:

To secure a fulfilling professional position with growth potential which will allow me to use my education in mechanical, technical, managerial and construction background ability’s. I have a vast amount of working experience in all these areas to contribute to excellence, and efficiency.

PROFESSIONAL EXPERIENCE:

GPS Industries LLC 2012 – Present

Project Coordinator

Responsible for establishing first point of contact. Performing Technical Reviews. Coordinated equipment and resources. Equipment installation, system deployments, and software training.

Other accomplishments include:

Creating processes and corresponding documentation to support and/or improve company efficiency.

GSM – Mapping of golf properties

GPS – Surveying of golf properties

Wi-Fi – Network deployment

900 MHz – Network deployment

GPS Industries LLC 2007 – 2012

Installation Coordinator / Technical Support

Responsible for establishing first point of contact with customer after the sale. Providing installation schedule to upper management and delegating reasonability’s to our field resources. Performed technical reviews. Create BOM and coordinate equipment deliveries.

Other accomplishments include:

Writing a 386 page Field Service Installation Manual.

Process of creating after installation documentation call the As-Built.

Process of gathering pre- installation customer information called the “CIS Worksheet”

Created the “Gates Program”. This is a process of understanding our max through put and filling installation slots with available resources.

Technically supported our field service technicians.

UpLink Golf Corporation, 2004 – 2007

Western Regional Manager

Over saw a team of 6 Technical Support Engineers, a wide verity of managerial responsibilities.

Other accomplishments include:

Supported 210 golf courses across North America.

Created processes to improve accuracy and efficiency throughout the deployment department.

Received “Golden Bunny Award” This is regarded as the highest customer service award of excellence.

Assisted with the creation of an in-house training environment which reduced ramp up time of new employees by 50%.

Highest customer satisfaction rating 3 years in a row.

Designed and implementing a performance review program which resulted in retention of our trained employees 33% longer.

Contributed to evolving our service organization form a net lose of -$80,000.00 into a net gain of $600,000.00 between 2005 and 2006.

UpLink Golf Corporation, 2003 - 2004

Installation Coordinator

Responsible for establishing contact with golf course to discuses installation time lines, gather important course specific information and coordinate activities between resources and other involved parties.

Other accomplishments include:

Reduction of installation time by 50%.

Created a technical review program. Saving over $75,000.00 of unnecessary travel expenses.

Received “Contributor of the year for customer support” award for 2003

UpLink Golf Corporation, 2000 – 2003

TSE – Technical Support Engineer

Remotely supported our field technicians.

Creating a pre-installation process reducing overall installation time by 25%.

Proshot, 1998 - 2000

Field Service Technician

Responsible for installing the Proshop GPS asset management system,

self-time management, coordinating and deployment of hardware and software, job site lead, GPS surveying, file manipulation, software installation, radio network designing and erecting repeater towers.

EDUCATION:

Citrus Collage – 1988 - Associates of Applied Science in Auto Mechanic ASE Master Mechanic

CSULA – 1990 - Automotive Engineering

Orange Coast College – 1998 - Airframe and Power Plant

20 Years of equivalent experience in field service and management roles and responsibilities.

SKILLS/EXPERIENCE:

MS Windows / Mac iOS

MS Office Suite / Mac Office Suite

Microsoft Certifications

A+ Certified

Salesforce CRM

Concur - Travel Planning/Expenses

Electronics / Electrical Systems

Eagle CAD – Electrical Engineering

Solidworks – 3D Drawing Design

AutoCAD

Tremble Surveying Equipment

Arduino – Code writing

Wi-Fi Networks / Design

FreeWave 900MHz Network / Design

Digi 900MHz Network / Design

Moxa – NPort_DE-311

Novatel – DGPS equipment

Aluminum Fabrication

AES Master Mechanic

*References available upon request*



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