Field Service Power Plant
Resume:
Wade Clary
***** *** ** *****, ******* Viejo, CA 92691
Cell 949-***-**** Email ****.*******@*****.***
CAREER SUMMARY:
Proven track record of accurately completing, research, reporting, administrative functions, and business process development.
Capable of developing and maintaining detailed correspondence and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
Highly focused and results–oriented. Capable of working solo or within a team environment to achieve objectives. Deadline-driven, self-motivated, ability to identify priorities and set goals.
CAREER OBJECTIVE:
To secure a fulfilling professional position with growth potential which will allow me to use my education in mechanical, technical, managerial and construction background ability’s. I have a vast amount of working experience in all these areas to contribute to excellence, and efficiency.
PROFESSIONAL EXPERIENCE:
GPS Industries LLC 2012 – Present
Project Coordinator
Responsible for establishing first point of contact. Performing Technical Reviews. Coordinated equipment and resources. Equipment installation, system deployments, and software training.
Other accomplishments include:
Creating processes and corresponding documentation to support and/or improve company efficiency.
GSM – Mapping of golf properties
GPS – Surveying of golf properties
Wi-Fi – Network deployment
900 MHz – Network deployment
GPS Industries LLC 2007 – 2012
Installation Coordinator / Technical Support
Responsible for establishing first point of contact with customer after the sale. Providing installation schedule to upper management and delegating reasonability’s to our field resources. Performed technical reviews. Create BOM and coordinate equipment deliveries.
Other accomplishments include:
Writing a 386 page Field Service Installation Manual.
Process of creating after installation documentation call the As-Built.
Process of gathering pre- installation customer information called the “CIS Worksheet”
Created the “Gates Program”. This is a process of understanding our max through put and filling installation slots with available resources.
Technically supported our field service technicians.
UpLink Golf Corporation, 2004 – 2007
Western Regional Manager
Over saw a team of 6 Technical Support Engineers, a wide verity of managerial responsibilities.
Other accomplishments include:
Supported 210 golf courses across North America.
Created processes to improve accuracy and efficiency throughout the deployment department.
Received “Golden Bunny Award” This is regarded as the highest customer service award of excellence.
Assisted with the creation of an in-house training environment which reduced ramp up time of new employees by 50%.
Highest customer satisfaction rating 3 years in a row.
Designed and implementing a performance review program which resulted in retention of our trained employees 33% longer.
Contributed to evolving our service organization form a net lose of -$80,000.00 into a net gain of $600,000.00 between 2005 and 2006.
UpLink Golf Corporation, 2003 - 2004
Installation Coordinator
Responsible for establishing contact with golf course to discuses installation time lines, gather important course specific information and coordinate activities between resources and other involved parties.
Other accomplishments include:
Reduction of installation time by 50%.
Created a technical review program. Saving over $75,000.00 of unnecessary travel expenses.
Received “Contributor of the year for customer support” award for 2003
UpLink Golf Corporation, 2000 – 2003
TSE – Technical Support Engineer
Remotely supported our field technicians.
Creating a pre-installation process reducing overall installation time by 25%.
Proshot, 1998 - 2000
Field Service Technician
Responsible for installing the Proshop GPS asset management system,
self-time management, coordinating and deployment of hardware and software, job site lead, GPS surveying, file manipulation, software installation, radio network designing and erecting repeater towers.
EDUCATION:
Citrus Collage – 1988 - Associates of Applied Science in Auto Mechanic ASE Master Mechanic
CSULA – 1990 - Automotive Engineering
Orange Coast College – 1998 - Airframe and Power Plant
20 Years of equivalent experience in field service and management roles and responsibilities.
SKILLS/EXPERIENCE:
MS Windows / Mac iOS
MS Office Suite / Mac Office Suite
Microsoft Certifications
A+ Certified
Salesforce CRM
Concur - Travel Planning/Expenses
Electronics / Electrical Systems
Eagle CAD – Electrical Engineering
Solidworks – 3D Drawing Design
AutoCAD
Tremble Surveying Equipment
Arduino – Code writing
Wi-Fi Networks / Design
FreeWave 900MHz Network / Design
Digi 900MHz Network / Design
Moxa – NPort_DE-311
Novatel – DGPS equipment
Aluminum Fabrication
AES Master Mechanic
*References available upon request*
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