Customer Service Representative
Resume:
Raymond H. Thompson III
Glen Allen, VA 23060
******************@*****.***
Education: Virginia Polytechnic Institute and StateUniversity
Blacksburg, Virginia
Bachelor of Science in Business Administration
December 2000
Licensing: NPN 17348671
VA License # 917873
Property and Casualty
Life Health & Annuities
Employment: Bank of America
Customer Service Representative
Richmond, VA
May 2017 – October 2017
Assist clients with any inquiries
Verify transactions
Ensure accuracy of data
Adhere to call center metrics
Fareva
Manufacturing Technician
Richmond, VA
November 2016 – April 2017
Maintain proper mix of chemicals
Weigh chemicals for production
Ensure correct chemicals for compounding
Responsible for cleaning mix tanks
Ensure product is within specified parameters
Maintain cleanliness of work area
Family Dollar
Customer Service Associate
Richmond, VA
August 2016 – November 2016
Performed cashier duties
Maintained general cleanliness of work area
Assisted customers with any questions
Stocked inventory
Direct Auto and Life Insurance
Insurance Agent
Richmond, VA
January 2015 – July 2015
Process payments
Upsell products
Meet daily quotas
Ensure customer satisfaction
Handle all customer requests
USAA (Teleperformance)
Insurance Agent
Richmond, VA
July 2014 – July 2016
Provide superior member experience
Assist with all aspects of billing reconciliation
Handle all inquiries from members
Upsell products offered by USAA
Adhere to metrics mandated by USAA
United Lex (LeClaire Ryan)
Litigation Assistant
Project Bulldog
Richmond, VA
January 2014 – April 2014
Review spreadsheets for accuracy
Redact pertinent information
Ensure accuracy of word documents
BrownGreer PLC Law Firm
Paralegal/ Litigation Assistant
Richmond,VA
August 2004 – April 2012
Lead Litigation Assistant for priority projects
Ensure data integrity for law firm reports
Research internal and external databases for attorneys
Perform complex analysis of personal injury claims for attorneys
Train Claims Reviewers on database applications
Project Leader for proprietary personal injury claims reviews
Proofread documents for attorney review
Assisted attorneys with adhering to FINRA guidelines
Bon Secours
Data Keyer / Medical Biller
Mechanicsville, VA
May 2007 – September 2007
Preparing inventory reports using Lawson
Shipping and receiving of product
Delivery of items to the department coordinators
Train fellow technicians on Par Excellence (Inventory System)
Project Leader for Par Excellence implementation
Reconcile customer accounts
Capital One
Customer Service Representative
Richmond, VA
May 2005 – October 2007
Detect and deter fraud on accounts
Assist cardholders with all inquiries
Department of Motor Vehicles
Data Entry Specialist
Richmond, VA
February 2004 – July 2004
Batching titles and licenses
Inputting location numbers for titles and licenses
Sears
Data Entry Specialist
Richmond, VA
September 2001 – January 2003
Transferring estimates from hardcopy to a database
Inputting repair recommendations into a database
Assist customers with reviewing repair recommendations
United States Marine Corps
Warehouse Clerk
Quantico, VA
1996 – 2000
Performing inventory counts
Maintaining adequate supply of inventory
Meeting or exceeding physical fitness requirements
Ensuring members of platoon were stocked with gear
Skills: Microsoft Word Microsoft Outlook
Microsoft Excel Microsoft Powerpoint
Forklift Operator Typing speed of 60+ wpm
13,000 kph Quickbooks
References: Scott Elms – Associate 804-***-****
Dakota Jackson – Associate 804-***-****
Jaqueline Evans – Associate – 804-***-****
Sherry Cotman – Associate 804-***-****
Salary Requirement: Negotiable
Contact this candidate