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Customer Service Representative

Richmond, Virginia, United States
August 16, 2018

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Raymond H. Thompson III

**** ********* *****

Glen Allen, VA 23060


Education: Virginia Polytechnic Institute and StateUniversity

Blacksburg, Virginia

Bachelor of Science in Business Administration

December 2000

Licensing: NPN 17348671

VA License # 917873

Property and Casualty

Life Health & Annuities

Employment: Bank of America

Customer Service Representative

Richmond, VA

May 2017 – October 2017

Assist clients with any inquiries

Verify transactions

Ensure accuracy of data

Adhere to call center metrics


Manufacturing Technician

Richmond, VA

November 2016 – April 2017

Maintain proper mix of chemicals

Weigh chemicals for production

Ensure correct chemicals for compounding

Responsible for cleaning mix tanks

Ensure product is within specified parameters

Maintain cleanliness of work area

Family Dollar

Customer Service Associate

Richmond, VA

August 2016 – November 2016

Performed cashier duties

Maintained general cleanliness of work area

Assisted customers with any questions

Stocked inventory

Direct Auto and Life Insurance

Insurance Agent

Richmond, VA

January 2015 – July 2015

Process payments

Upsell products

Meet daily quotas

Ensure customer satisfaction

Handle all customer requests

USAA (Teleperformance)

Insurance Agent

Richmond, VA

July 2014 – July 2016

Provide superior member experience

Assist with all aspects of billing reconciliation

Handle all inquiries from members

Upsell products offered by USAA

Adhere to metrics mandated by USAA

United Lex (LeClaire Ryan)

Litigation Assistant

Project Bulldog

Richmond, VA

January 2014 – April 2014

Review spreadsheets for accuracy

Redact pertinent information

Ensure accuracy of word documents

BrownGreer PLC Law Firm

Paralegal/ Litigation Assistant


August 2004 – April 2012

Lead Litigation Assistant for priority projects

Ensure data integrity for law firm reports

Research internal and external databases for attorneys

Perform complex analysis of personal injury claims for attorneys

Train Claims Reviewers on database applications

Project Leader for proprietary personal injury claims reviews

Proofread documents for attorney review

Assisted attorneys with adhering to FINRA guidelines

Bon Secours

Data Keyer / Medical Biller

Mechanicsville, VA

May 2007 – September 2007

Preparing inventory reports using Lawson

Shipping and receiving of product

Delivery of items to the department coordinators

Train fellow technicians on Par Excellence (Inventory System)

Project Leader for Par Excellence implementation

Reconcile customer accounts

Capital One

Customer Service Representative

Richmond, VA

May 2005 – October 2007

Detect and deter fraud on accounts

Assist cardholders with all inquiries

Department of Motor Vehicles

Data Entry Specialist

Richmond, VA

February 2004 – July 2004

Batching titles and licenses

Inputting location numbers for titles and licenses


Data Entry Specialist

Richmond, VA

September 2001 – January 2003

Transferring estimates from hardcopy to a database

Inputting repair recommendations into a database

Assist customers with reviewing repair recommendations

United States Marine Corps

Warehouse Clerk

Quantico, VA

1996 – 2000

Performing inventory counts

Maintaining adequate supply of inventory

Meeting or exceeding physical fitness requirements

Ensuring members of platoon were stocked with gear

Skills: Microsoft Word Microsoft Outlook

Microsoft Excel Microsoft Powerpoint

Forklift Operator Typing speed of 60+ wpm

13,000 kph Quickbooks

References: Scott Elms – Associate 804-***-****

Dakota Jackson – Associate 804-***-****

Jaqueline Evans – Associate – 804-***-****

Sherry Cotman – Associate 804-***-****

Salary Requirement: Negotiable

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