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Engineer Manager

Boston, Massachusetts, United States
August 16, 2018

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Sita Thottempudi


Summary of experience and qualifications:

Sita is an experienced quality engineer with expertise in leading and managing testing of enterprise wide systems, commercial products and solutions. On projects, she primarily plays the role of a test lead or a senior test engineer to deliver high quality products / solutions for end users. She has an adaptive personality and is able to function in fast-paced environments.

Here are the summary highlights of the 9 years of Sita’s work experience in quality assurance areas:

Extensive working experience in all phases of Software Development Life Cycle (SDLC) and its methodologies such as Agile (Scrum) & Waterfall models

Proven experience focusing on activities and deliverables at different stages of software testing life cycle such as Requirement analysis, Test planning, Test scenarios, Test case development, Test environment setup and Test case execution

Well-versed in conducting different levels of testing alongside business subject matter experts and on own in order to test the delivered functionality in real-world scenarios

Played a key role in introducing/improving best software testing practices and QA processes /metrics within the organization

Hands on experience in Mobile Apps testing (IOS,Android) & web services/API testing (e.g. SOAP,REST) using tools such as postman & SOAP UI

Assisted QA automation team by providing/reviewing functional and complete manual tests to be included in automated testing

Prepared test data and utilized SQL queries to perform CRUD operations (Create, Read, Update, Delete) for data mapping/validation/integrity

Demonstrated experience in testing applications on cloud platforms ( Microsoft Azure, Salesforce)

Proactive team member with strong analytical, problem solving and communication skills

Professional Experience:

Dunkin Brands (Nov 2017 – June 2018) Role – Sr. QA Analyst (Contractor)


Played a critical role as a Sr. QA Analyst to:

Rollout the Dunkin Donuts Mobile App to enable on-the-go mobile ordering for customers

Implement system features and enhancements related to retail Point of Sale (POS) and back office systems

Validated business requirements to ensure that relevant details are correctly captured, understood and implemented to achieve successful outcomes

Established and updated standards for applications configuration, testing, and quality assurance

Managed variable time lines and deliverables for multiple initiatives with the support of team members within fast-paced environment

System Environment / Tools: JIRA, Confluence, PAR POS, PAR Head office manager, Radiant POS, JDA, Cloud-Based -Oracle Simphony POS, Back of House EMC application, Oracle RDBMS

Brainshark (Sep 2015 – Sep 2017) Role – Senior QA Engineer


Coordinated entire testing cycle for Brainshark’s products on web and mobile platforms

Tested REST based web services and integrations with 3rd party platforms like Salesforce and Outlook

Utilized application lifecycle management tool - JIRA to manage issues, risks, defects, decisions and action items with developers and product managers

Performed data testing by writing queries and manipulating test data in SQL database

Trained and mentored new team members on Brainshark products and QA processes

Supported development of Machine Learning system, based on Microsoft Cognitive Services APIs to launch company’s first ML product

System Environment / Tools: JIRA V6.4.11, Confluence, Octopus 3.2.16, Salesforce Sales Cloud, Sales Accelerator, Twilio, Akamai, SQL Server 2013, VB6, C#, Ionic2, Typescript, Angular2, Microsoft Azure, Selenium

Clean Harbors (May 2012- Aug 2015) Role – Senior QA Engineer


Led all aspects of application testing, including requirements analysis, creation and management of test plans and test cases

Release/Build Management - Performed release and build management activities across different environments utilizing standard build procedures and Microsoft Team Foundation Server (TFS)

Defect Management - Worked closely with development team to identify, communicate, and resolve defects.

Project Management - Utilized Agile software development methodology and scrum framework to design, develop and deploy latest system features

Maintenance & Operations - Managed data fixes and tracking of open support tickets

Conducted performance testing using Dynatrace and verify the request/responses of web services using SOAP UI tool.

Managed off-shore team members to conduct testing activities

Assisted in the IT consolidation work related to the latest merger and acquisition efforts

Tested Microsoft SSIS packages performing ETL functions

System Environment / Tools: Microsoft visual studio ultimate 2012 Version 11.0, Team Foundation Server (TFS), SQL Server 2008 R2, Test Manager, Test Step Editor, IE 7 on Windows 7 (IE 8 compatibility view),,, .NET framework, SOAP UI 5.2, Dynatrace 6.1

Mysore Veggie, Lowell, MA (Apr 2009–Oct 2010) Role – Owner / Manager


Managed all aspects of the business including staffing, training, inventory, budgeting, ordering, and product development

Maintained restaurant website to align with restaurant’s marketing strategy

Managed menu using BPA (Business plus Accounting) software

Oversaw the quality of recipes, service standards, and sanitation practices

Guaranteed excellent patron experiences by providing superior service and quality food.

Trained employees in the basics of handling customer complaints using the B.L.A.S.T guidelines, which allows you to create a standardized method for dealing with your complainers and turning them into loyal customers


•Serve Safe Certified

Anaqua Inc. Boston, MA (Mar 08- Apr 09) Role – QA Engineer


Managed the entire QA cycle for the quarterly and service pack releases

Improved and expanded existing test plans to cover new requirements and functionality

Performed web based testing, application testing and security testing

Written test cases related to business rules and other operating conditions

Identified test cases to be automated and led the effort for automating the testing process using QA Seapine Wizard

Tested baseline, ad-hoc, tabular and public reports by doing data verification executing SQL statements

Used Mantis bug tracker to track and report system defects and bug fixes

Actively participated in daily bug triage meetings and interacted with developers diplomatically to ensure high quality of the applications

System Environment / Tools: ASP.Net 3.5, C#, Windows Communication Foundation(WCF), SQL Server 2005, Visual Basic, QA Seapine Wizard, Mantis Bug Tracker 1.1.2

Bed Bath & Beyond, Union, NJ (Apr 07- Mar 08) Role – QA Analyst


Developed test cases based on requirement specifications and design documents

Tested functionality related to sales tracking, POS scanning, ordering forecast, adjustments, custom retail price and promotions in POS

Involved in integration, regression, functional and end to end testing on store and Merchandising application interfaces with POS

Tested the application for PCI compliance and viewed Electronic Journal to validate Unique Journal keys for credit card information and other tenders which require authorization to avoid security breaches

Checked trace files for troubleshooting request-responses received from Express Returns database on the controller

Worked with AS400 programmers to improve efficiency of data input and validation

Developed and executed SQL queries for backend testing.

Used Compuware Track Record to log and track defects and followed up with vendor to verify bug fixes

Prepared weekly and monthly status reports for senior management.

Created store training materials and conducted training on the new features for staff

System Environment / Tools: IBM Sure POS 4694, IBM 4690 OS, AS400, JDA, oracle 9i, Compuware Track Record 6.2

Navayuga Infotech., India (Sep 03 – Apr 05) Role – Business Analyst


Reviewed business requirements and created use cases for select business functions

Translated business requirements into technical specifications for the technical team

Developed test cases for use in systems testing and integration testing

Conducted functional and regression testing activities and recorded defects

System Environment / Tools: Windows XP, Java, JavaScript, JSP, Web Logic, Oracle 8i, VSS

System Experience:

Operating Systems: Windows Server, UNIX

Languages: C, C++, Java, UNIX Shell Script, TSL, VBScript, VB.Net, ASP.Net, SQL, PL/SQL

IDE / Source Code: Visual Source Safe, Visual studio and Team Foundation Server

MS-Suite: Word, Excel, Visio, Outlook

Test Management Tools : Jira, Confluence, quality center, Mantis Bugtracker

Databases: Oracle 8i/9i/10g, MS-SQL Server, MS-Access

Testing Tools: Win Runner 8.2, Q.T.P 9.2, QA Sepine Wizard, Silk test 6.5/7. Compuware Track Record 6.2, Selenium with Java (Training in progress to be completed by end of September 2018)

Educational Background:

•Masters in Computer Applications (MCA), Bangalore University, Karnataka, India.

•Bachelors in Electronics, Osmania University, Hyderabad, India

Work Authorization: U.S Citizen

References: Available on request

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