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Manager

Location:
Falls Church, Virginia, United States
Posted:
August 16, 2018

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Resume:

Janelle W. Edgar, MBA

Washington, D.C.: Mobile 703-***-****

Email: ac6o11@r.postjobfree.com LinkedIn: http://www.linkedin.com/pub/janelle-edgar/10/340/628

Competencies

Deep knowledge of banking transactional processes including card (merchant, commercial, prepaid/instant), ACH, wire transfer and online banking portals.

Upholding primary responsibility for internal controls and the accuracy and timeliness of financial transactions and reports.

Excellent managerial and communication skills.

Certified in Project Management (CAPM) and Cash Management (CCM), and Accredited ACH Professional (AAP)

Key Employment Accomplishments

Vice President, eBanking Team Lead

Access National Bank, Leesburg, VA January 2018 – May 2018

Led twelve staff members on the Online Banking, Wire Services and Debit Card Services Teams, evaluating performance with a focus on driving efficiency, while mitigating risk. Review and approve domestic and international wires and BSA/OFACs. Resolve issues with vendors for outsourced services from FiServ (Core and Card), Jack Henry (Bill Pay), Q2 (Online Banking), Pathfinder (WITS Wire) and COCC (ACH Manager). Monitor and recommend changes to card vendors fraud monitoring settings for the Bank. Proposed and implemented several process efficiency changes. In a merger-related decision, Access decided to eliminate this position.

Sabbatical to care for elderly Parent April 2017 – Dec 2017

Payments and Electronic Banking Officer Oct 2012-March 2017

District of Columbia Office of Finance and Treasury(OFT)

Recognized as a “Star” employee for innovation at 2015 Annual Employee Award ceremony.

Managed staff members in Electronic Banking and Payment Operations, and evaluated performance against KPI/KRIs, with a focus on driving efficiency, while mitigating risk. The team supported receivable and payable functions, as well as Payee Positive Pay, ACH and GL to bank reconciliations.

Led team responsible for transaction research and resolution, including card chargebacks, ACH returns, affidavits of forgery, and other exceptions. Continuous customer service improvements of these exception processes resulted in positive customer response, improved reporting, and reductions in exception.

Implemented and led DC’s robust state prepaid card and gift card programs, to deliver tax refunds, unemployment benefits, Summer Youth payroll, foster caretaker stipends and instant issue programs for MPD and other agencies.

Compiled, analyzed and interpreted financial data to ensure accurate accounting of funds, verify adequacy of internal controls, make financial projections and budgets and perform cost/benefit analysis. Officer in charge of authorizing banking system access with lead banks (Wells Fargo and Citibank). Prepared internal and external responses to audit findings.

Managed Merchant Services third-party processor contract to collect receivables by credit/debit cards and eCheck through over 200 web portals and point-of-sale terminals throughout the District. Established new process to improve GL posting of fees for agencies, dramatically reducing monthly reconciliation exceptions.

Project Manager lead for the PCI Compliance team, which achieved PCI Compliance throughout the District in December 2016. Established forward maintenance process for continued compliance.

Completed four major RFP initiatives and implementation of services for Prepaid Cards, EBT, Merchant Services and Gift Cards.

Janelle Edgar, Page 2

Independent Contractor/ Project Manager 2009-Oct 2012

WASHINGTON, Kansas City, and remote

Engagements:

AMERICAN RED CROSS – Headquarters, Washington, DC - Project Manager for Process Standardization. Designed team SharePoint portal and established project methodology and templates to standardize Donor and Gift/Fundraising processes in support of the “One Red Cross” mission and roll out of Sales Force and Team Approach systems across the 600 American Red Cross chapters.

Hobbs Madison Consulting - Led Treasury Management platform selection project team in Kansas City to identify requirements, identify gaps between current and future state and compare alternative vendors. Interviewed Subject Matter Experts at all levels, mapped current and future states and maintained project plans, issues and risk logs and maintained stakeholder register.

First Home Care/Foundations for Home and Community - Business process redesign of a claims and billing process to identify root cause of denials resulting in a 25% decrease in health care claim denials and a corresponding increase in revenues. Managed multiple projects to complete proposals in response to DC and Maryland RFPs for youth mental health services.

Vice President, Treasury Management 2003-2008

National City Bank, PITTSBURGH, PA (2003-2008)

TM sales and relationship management, including primary responsibility for the Commonwealth of Pennsylvania TM relationship. Successfully implemented lockbox, commercial and prepaid card, ACH, wire and check programs, to improve commercial and government customers' receivable and payables processing. Project manager in redesign of Pennsylvania Department of Revenue's system for realty and inheritance tax collections using an ACH payment gateway. Implemented a $100 MM VISA commercial card program for the State System of Higher Education and its network of 14 state universities. Member of the conversion team for MidAmerica BankCorp integration with National City Bank's Treasury Management platform. Converted 60 Pittsburgh lockbox clients to the Cleveland site, reviewing specifications and up-selling customers to image and data capture services.

Vice President, Treasury Management

Sun Trust BANK, WASHINGTON D. C. 1998-2003

TM relationship manager focused on goals to optimize cash management processes and minimize fraud. Managed RFP responses, won bids and implemented full array of Treasury Management services for Fairfax City, Alexandria, Washington, DC and Loudoun County.

Other Experience:

United States Department Of Treasury, Financial Management Service (FMS), D.C.

Financial Program Analyst – ACH Program Lead

Maryland national information services, D.C. Vice President, Corporate Operations

Managed Cash Vault, Lockbox and Account Reconciliation departments.

Education, Certifications, and Memberships

Forbes University at Ashford – MBA Project Management

Marymount University of Virginia- BA - Business Administration/Accounting

Certified Cash Manager (CCM), permanent designation

Accredited Automated Clearing House Professional (AAP)

Certified Associate Project Manager (CAPM)

GFOA Treasury and Investment Management Standing Committee Member

Pittsburgh Association of Financial Professionals Board Member

NACHA Rules and Operations Committee

MACHA Board



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