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General Manager/Operations Manager/Plant Manager

Snellville, Georgia, United States
August 14, 2018

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Operations Manager Plant Manager General Manager

Qualifications Profile

Accomplished, results-oriented, and performance-focused professional, offering wide-ranging experience and impact in organizational leadership encompassing operations, plant, warehouse, production, and logistics management. Demonstrate excellent critical thinking, problem-solving, and decision-making capabilities to provide resolution to challenges and complete a wide array of tasks within strict deadlines. Exhibit strong interpersonal and communication skills in cultivating relationships with individuals of diverse levels including employees and external vendors. Possess technical proficiency in utilizing Microsoft Office applications and warehouse management system such as Looker, MicroStrategy, and Oracle.

Areas of Expertise

Business Models Development and Improvement Strategic Planning and Implementation

Training and Leadership Process Optimization Distribution Center Administration

Professional Experience

thredUP, Duluth, GA

Senior Operations Supervisor Mar 2016–Apr 2018

Oversaw day-to-day operations and metrics to attain cost-effective production standards

Took full charge of the interview, employment, discipline, termination, and schedule of more than 100 hourly employees

Provided guidance to employees and contributed to the operational team success by executing daily, weekly, and monthly coaching and performance feedback

Developed tools to enhance the monitoring of attendance, punctuality, time worked, conversion timelines, and paid time off for all the employees to improve individual accountability

Collaborated with the Training Team to effectively facilitate training to new and existing employees, in alignment with the job progression structure (JPS)

Worked closely with peers and managers to boost performance of the distribution center (DC) and exceed operational goals

Enforced procedures in ensuring integrity with external vendor billing

Maintained active communication across departments within the company network utilizing Google office programs

Offered assistance in interviewing, conducting training, developing, coaching, and mentoring salaried staff

Managed 24-hour operations across three shifts which involved salaried and more than 400 hourly employees, as well as 115 direct reports

Key Highlights:

Received consecutive monthly inbound co-opetition awards for achieving and surpassing departmental metrics

Made substantial contributions in minimizing the reprocessing of photos by 5.4% through support in conceptualizing and implementing procedures

Decreased departmental cost by developing enhancements to headcount reporting sheet, presently used across all DCs

Lessened 31% in cost per item (CPI) within the first quarter of its utilization

Drove efforts in designing, developing, and implementing JPS tool throughout the company which augmented the accuracy of feedback on employee performance to identify eligibility for raises and promotions

Played an integral role in diminishing overall cost and improving profitability to expand Duluth facility’s gross margin by 15% within the first three quarters of opening

Spearheaded the company’s launch of the first overnight shift to start the 24-hour operations, encompassing all aspects of parking structure challenges to data analytics testing, staffing, and human resources coordination

Netflix, Roanoke, VA/Phoenix, AZ

Operations Manager Dec 2010–Feb 2016

Administered daily production operations to guarantee first-rate and timely service to customers

Took charge of maintaining and organizing facility and transportation of products to numerous USPS plants within geographical network

Assumed responsibilities in interviewing, training, and managing employee performance; providing education on standard operating procedures; and consistently rendering performance feedback

Tracked daily, weekly, and monthly key performance indicators to identify operational efficiency

Generated and established functional staffing models and action plans to meet and surpass daily and weekly operational cost expectations

Built strong relationships with peers and superiors to promote awareness in helping with the company’s focus and expectations

Expertly oversaw all aspects of the operations such as inventory control, machine maintenance, and payroll, as well as teams of 3 to 13 employees

Held accountability in directing approximately 125,000 per week shipments

Key Highlights:

Achieved various accolades which included excellence in safety awards throughout all quarters of 2011, 2013, and 2014; as well as 62 weekly/monthly Hub awards for attaining and exceeding operational goals from 2011 to 2015 for Trifecta, Matrix, Top Dog, Iceman, and Top Gun

Steered efforts in bringing bottom-ranked hubs to top 5 ranking or higher within two years for several facilities

Obtained promotion from supervisor to manager within six months for exceptional work performance

Multi-Wall Packaging, Martinsville, VA

Operations Supervisor July 2007–Feb 2010

Led all second shift production operations within the Boxing Department

Identified day-to-day priorities to arrange workflow and scheduling toward attainment of production requirements

Coordinated operational workflow with the team and direct superiors, while carrying out reallocation of labor per needs of the operation

Administered work practices and provided feedback to teams through counseling and performance reviews

Liaised with the Purchasing Department to sustain adequate levels of inventory

Displayed leadership skills in supervising a team of 25 employees

Key Highlights:

Exemplified industry expertise in boosting productivity by 15% within the operational window; as well as decreasing excessive inventory losses by 30% within the first year

Demonstrated effectiveness in enhancing the team’s culture and morale, as well as lessening turnover rates by 60%

Earlier Career

PGT Industries, Salisbury, NC

Operations Supervisor

Bassett Furniture, Bassett, VA

Shift Supervisor


Coursework in Business Management Patrick Henry Community College, Martinsville, VA

Professional Development

Skill Path Time Management Seminar, 2016 Work Keys Program, 2007

Microsoft Office Training, 2006 APICS Certification Training Classes, 2006

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