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Support Technical

Salt Lake City, Utah, United States
August 14, 2018

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Peter C. Frenzel

**** *. ***** ******* *****

West Jordan, UT 84088

801-***-**** (Home)

801-***-**** (Cell)

Multi-Certified Information Technology Professional

Tier 1 & Tier 2 Clinical Application & Technical Support Desk Software/Hardware/PC/Server/LAN Troubleshooting / System Administration / System Backup & Recovery

•Talented and Certified I.T. Professional offering 18 years of experience in Clinical Application Support / Operations Technical Support, Application / Server and Workstation Administration.

Key Skills:

•Superior Troubleshooting Skills honed through 18 years of experience

•Clinical Application Support & Troubleshooting

•ITIL Certified since 2016

•Cerner Millennium Fundamentals Certified since 2016

Technology Proficiencies:

•Clinical Applications: Cerner Millennium (iCentra), Help2 EMR Systems (Electronic Medical Records)

•Platforms: Windows Operating Systems (Win 9x/NT/2000/2003/2008/XP/Win7/Win10), Unix / Linux, Solaris, Suse Linux,,United Linux, VMWare - ESX / ESXi, Citrix, VDI

•Hardware: PCs, Servers, Laptops, Printers, Network Routers / Switches / Storage Hardware

•Networking: LAN & VPN / Remote Connectivity / VPN / TCP/IP, DNS, DHCP, Bootp

•Software: VMWare Vsphere, MS Office, Custom Retail Office / Retail Pharmacy applications \ Clinical Applications

•Call Center Tracking Tools: HP Openview, CA Service Desk Manager, Service Now, Service Matters, Remedy

•Quick study with an ability to grasp technical concepts, assimilate job requirements and employ new ideas, concepts, methods and technologies. Energetic and self-motivated team player/builder. Effective in work situations requiring an ability to manage multiple and concurrent responsibilities.

Education / Training

•ITIL Certification – ITIL Foundation Certificate in IT Service Management

•Certifications: MCSE, MCP, MCP + I, CNA, A+, CCNA - Advanced Technical Center - SLC, UT - Completed MCSE / CNA / A+ Track 2000 – Certification earned through Instructor Lead Lessons & hands on labs.

•University of Utah - Salt Lake City, UT - Attended 1989 - 1990 - Pre-Pharmacy Program

•Granite High School – S.L.C., UT - Graduated June 1986 - Course of Study: Academic

Professional Experience

06/20/2016 – 06/18/2018 Intermountain Healthcare Corp. Salt Lake City, UT

3930 River Walk, West Valley City, UT 84120, 801-***-****

Application Syst Tech Anlst-Stf (Tier 2 Support)

•Tier2 Technical Onsite & Remote Enterprise Wide Support for hardware / software / application / assist customer with interaction with system

•Command Center Go-Live Support for EMR Systems (Electronic Medical Records)

•Direct Onsite Support assisting customers with interaction with the system

Supervisor: James Rollinson 801-***-**** –

07/21//2014 – 06/17/2016 EMC Corp. / Virtustream Draper, UT

11747 Lone Peak Pkwy #200, Draper UT, 84020, 801-***-****

Associate Delivery Specialist I (Tier 1 Support)

•Tier 1 Command Center Support – Storage Systems Monitoring, Maintenance, Support

•Incident Management, Change Management, Problem Management and root cause analysis

•Provide 24x7x365 support for multiple customers Storage & Backup needs.

Supervisor: Becky Harte 214-***-**** -

09/2000 – 07/2014 Supervalu Inc. (Albertsons) Salt Lake City, UT 155 North 400 West, SLC, UT 84102

I.T. Operations Technical Analyst II

•Tier2 WinClients, Winservers & Unix Servers Team (System Admin Support)

•Administrator Support, Incident Management, Change Management, Problem Management and root cause analysis for Server / PC Enterprise Wide Systems - Hardware & OS for Retail Server & PC Support

•Provide 24x7x365 2nd level via On-Call Rotation for hardware & OS of all Retail Enterprise Windows/Unix/Linux Server / PC Support for 1500 store locations

Supervisor: Becky Christensen 801-***-****

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