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Manager Project

Amman, Amman Governorate, Jordan
August 14, 2018

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Mutasem W. Halaseh

Amman – Jordan

Mobile: +962-*********


IT Director \ ERP project manager and consultant \ business development

IT Summary Section

I have extensive skills in IT Management, IT consulting, IT solution designs, Project Management, and Technical.

Demonstrate a deep understanding of the complex needs of key stakeholders in diverse lines of business combined with success in deploying enterprise-wide IT solutions and best practices.

Direct and manage computing and information technology strategic plans, policies, programs and schedules for business and finance data processing, computer services, network communications, and management information services to accomplish corporate goals and objectives.

With a commutative experience of over 15 years, I Have specialized in managing mission critical systems in a very dynamic and demanding industry. Disaster recovery, business continuity and infrastructure availability have always been at the top of my priorities.

ERP Summary Section

I have proven experience and knowledge in ERP implementation, project management, business process management, and business process re-engineering, through 10 successful implementations.

Develops, plans, and implements the Enterprise Resource Planning (ERP) system. Extensive knowledge of department processes. Determine scope of the project. Sets deadlines, assigns responsibilities and monitors progress for the ERP system. Evaluates and recommends changes to current and future ERP system requirements to meet organizational needs. Leads the implementation of new organizational processes aligned with ERP configuration.

Ensuring that project/department milestones/goals are met and adhering to approved budgets.

Financial (GL, FA, AR, AP, bank management, budget, cash flow and Costing), master planning, procurement, sales & marketing, Inventory and warehouse management, manufacturing, quality assurance & quality control.


Date of Birth : 25/06/1980

Sex : Male

Nationality : Jordanian

Marital Status : Married

Number of children : Two


From 1/9/2015 until now

-ERP project manager (JD Edwards’s oracle) Mudeeb Haddad Group, Eagle distillers.

May 2015 to Aug 2015

-ERP consultant at Petra engineering

4 months mission, evaluate current status (as is) and to be headlines.

From 1/9/2014 until 30/04/2015,

-IT Manager and ERP project manager in Green Iraq for ready food production, PepsiCo.

I am responsible for SAP B1 implementation project, and all IT infrastructures.

From 7/7/2012 to 7/7/2014

-IT Manager, Functional ERP AX 2012 Administrator and at Pioneer pharmaceutical industries (Sulaymanieh Iraq).

PIONEER co. for Pharmaceutical Industries,

one of the largest and most technologically advanced manufacturing companies of life saving drugs in Iraq. The company is engaged in manufacturing high quality generic drug products including tablets, capsules, syrup, dry suspension, and intravenous solutions, in compliance with the local and international cGMP regulations.

Tasks and responsibilities

Prepare the project documents as analysis, requirements, design and closing documents

Provide ERP users with needed training courses, manuals, alternative solutions

Working on full life cycle implementation

Manage the developments (customization) and additions on the system

Assist in gathering requirements and documenting business process

Prepare the project plans and budgets

Quality assurance and testing

Implementation and deployment modules

Provide evaluations of systems

Microsoft Dynamics AX 2012 administration and day to day system support

Prepare functional specifications for customization required

Systems (SQL 2012, Server 2012) and environment administration in a global multi-site network

Investigate and analyze reported issues and deliver the resolution in a timely manner

Work with Microsoft, Hosting Partner and other technical resources to resolve system issues/bugs

Install hotfixes and cumulative updates, as required

Perform preventative/proactive application and systems maintenance

Terminal Server and VPN administration

Management of AX environment backups and backup policy

Create and maintain authority matrix

Information Technology Manager

Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

Directs technological research by studying organization goals, strategies, practices, and user projects.

Completes projects by coordinating resources and timetables with user departments and data center.

Verifies application results by conducting system audits of technologies implemented.

Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.

Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

Maintains quality service by establishing and enforcing organization standards.

Contributes to team effort by accomplishing related results as needed.

Jun 2004 - June 2011, Tabouk, ASTRA Group, KSA

- IT manager Assistance & System Administrator ERP GP RMS Sandmar

Arab Supply and Trading Company (ASTRA) is a Saudi group of companies with a history that goes back to the late sixties, when first founded by Mr. Sabih Taher Masri. ASTRA has grown steadily into a diversified Group with operations in fields ranging from agriculture to trading, manufacturing, contracting & services, medical & healthcare and real estate, with subsidiaries and affiliates in other Middle East and Gulf countries.

During this brief period, ASTRA has succeeded in achieving a prominent position among the largest companies operating in the Kingdom, building an excellent reputation based on its mission plan, objectives and strategic direction. The Group is currently ranked 21 among the top 100 Saudi companies and is the second largest privately owned Group in the Kingdom. The Group employs more than 5,000 employees.

Position: - IT Manager Assistant.

The IT department in the head office was established to be a supportive department that affords IT services and backup other branches.

Job responsibilities:-

Training: - Establish IT training division, create training courses, train and evaluate trainees. (MS office courses and courses for our applications).

Networking: - infrastructure solutions and troubleshooting.

Systems administrator: - evaluate systems SW. & DB. Ensure systems running and backup.

Maintenance:- HW & SW maintenance

IT purchasing: - quotations, proposals and tenders for IT issues for the group.

Analyst: study and examine data by separating it into its constituent parts and give an assessment, description, and its explanation.

Industries I worked in:-

Head office


Commercial branch (14 mini / supermarkets) pastry, bakery and whole sales. (RMS, Sandmar.) More than 3 year.

Farms ( 12 local branches)

Food processing company

Prince fahad hospital

Prince fahad university

Astra Grain company

Transportation company

Astra signed with Microsoft Great Plains (GP) contract to be installed in our sites.

(June 2008).

Last 4 years in Astra Group.

From December 2008 till July 2011,

System administrator (Great plains GP)

At commercial branch

Astra Commercial Branch manages a chain of 14 Mini / Super Markets and a Whole Sales location in the Tabouk Area.

Modules: - Finical (General ledger) account receivable, account payable, inventory, FA and payroll.

Tasks and responsibilities:-

-Responsible for all aspects of systems administration including networks, applications, databases, implementation, training, and telecommunications. This includes implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures.

-Performs basic systems security administration functions, including creating customer profiles and accounts, monitors and manages system resources, including CPU usage, disk usage, and performs systems backups and recovery procedures.

-Customize the Microsoft Dynamics GP system to fit our need, modify the system password, routine checklists

-Provides instructions for performing the recommended maintenance procedures, such as making regular system backups, rebuilding system tables, and managing the database.

-Set up and use the remote processing features, integrating products launch files. Identify and fix commonly encountered problems.

-Helping in the design of the new Commercial Branch Procedures especially in the commercial environment (POS, Purchasing, Receiving and Stock Management).

-Designed the automatic replication schedule with the Remote locations

- Daily MIS activities

-Assist in the development of needed capacity to maintain and support IT applications

-Assist in ensuring that MIS applications introduced into the courts are functional and help improve productivity

-Team member in testing & quality assurance

-Evaluate software functionality, developed recommendation for software improvement, Software acceptance recommendation.

-Advise the Management on and manage all technical aspects of the Program dealing with assessment, provision, upgrading and maintenance IT hardware, software, network and internet connections and any other necessary equipment.

-Train and mentor local staff on their jobs

-Facilitate work of Evaluation the Team regarding all functional aspects of the program

-Compile and submit all reporting on technical aspects as required by the annual implementation plan

-Stock Analysis ( Slow & Fast & Dead Movements )

-Management Category analysis

-Sales Analysis (GPM, GP %)

-Identifying needed skills to be enhanced/developed for staff

-Participated in the design and implementation of network extensions (additional locations)

-Supervised End User Training on above mentioned systems.

DBA Administrator SQL Server 2005 & 2008


Responsible for all functions associated with the design, implementation and maintenance of SQL Server databases including security, back-up, and logging, reporting and recovery procedures.

Manage all technical aspects of the databases and processes

Transform data via standardization, cleaning, data repair, matching, and de-duping

Manage data from multiple sources including internal, external, and 3rd party data

Assist in maintaining and improving database operational efficiency

Perform daily, weekly, and monthly data maintenance tasks.

Assist in client support and setup configurations.

Configuration of devices.

Perform daily, weekly, and monthly data maintenance tasks.

Design storage strategies around backup and recovery for complex database environments, physical structures, and specialized database applications.

Partner with project teams and interact with customers to find solutions for projects and operational issues for existing and proposed databases.

Provide standardization and consistency across environments.

Ensure a stable and secure database environment.

Apply database management consulting skills and gathers user requirements.

Implement and monitor database functionality to ensure stable environments.

Identify and initiate resolutions to user problems and concerns associated with database server equipment (hardware and software).

Develop new or maintain existing databases based on specifications.

Share knowledge by effectively documenting work.

Resolve database performance issues, database capacity issues, replication, and other distributed data issues.

Design & implement data models and database designs into physical databases.

Install and maintain database software.

Manage security of database structures and corporate data held within databases.

Develop database procedures; triggers and SQL scripts.

Assist in the definition and implementation of database standards.

Apr 2003 – Apr 2004

Jordan Armed Forces (JAF)

Amman, Jordan

Developer Programmer oracle 6i,


Computerized warehouse for JAF.

E-army first stage project.

Military press software as analyst.

Feb 2003 – Apr 2003

Computer Engineering Bureau (CEB)

Amman, Jordan

Account Manager for Government Sector


Mu'tah University, Karak, Jordan

Jun 2002

Bachelor’s degree, Computer science (CS)

Courses completed

Five Courses in Oracle: August 2002, At the premises of PALCO, Amman, Jordan

Introduction to Oracle SQL & PL/SQL

Developing PL/SQL Program Units

Oracle Forms Developer:

Building Internet Applications I

Oracle Reports Developer:

Building Internet Reports

Oracle Forms Developer:

Building Internet Applications II

Training course SAP B1


Functional /Technical Skills

Organizational Skills

Teamwork Skills

Communication Skills

Interpersonal Skills

Problem Solving Skills

Analytical Skills

Time Management Skills

Multi-Tasking Skills

Project / Process Management Skills

Influencing Skills

Negotiation Skills

Planning Skills

Direction Skills

Delegation Skills

Coaching Skills

Language Skills

Cross Cultural Communication

Managing Conflict


Initiative / Action Oriented





Peer Relationships

Customer Focus

Business Acumen


Vision & Purpose – Looking at the big Picture


Developing Others


Stress Management

Timely Delivery


Program Management

Interviewing Skills

Change Management Skills

Learning and Teaching Skills

VI.REFERENCES available upon request

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