Customer Service Administrative Assistant
Resume:
Shelly Johnson
**** **** **** *** *****, Ok ***** 806-***-**** *********.******@*****.***
To whom it may Concern:
I am writing in response to the open position with your company. I am a dedicated employee, with skills and experience in office management/administrative assistant. My extensive background, along with my knowledge has allowed me to oversee improvement throughout my career. Now I am interested in bringing more than ten years of experience and abilities to work for your company.
My ability to work as a team player, meet deadlines and go the extra mile has contributed to my success. I possess extensive familiarity with multiple software programs, payroll, accounts payable and receivable, invoicing, RFQs, POs, inventory, budgets, time reporting, and handled confidential files required throughout my career.
An effective organizer and planner with a history of meeting all assigned goals, I am able to interact well with other staff members at all levels. What I would bring to any position includes effective communication skills - written as well as oral – leadership, and team-building ability and commitment.
The attached resume can give an idea of my potential for making a worthwhile contribution to your company. I believe it may be mutually beneficial for us to meet, and look forward to hearing from you on arrangements for an interview. Sincerely,
Shelly Johnson
EXPERIENCE:
Duties are but no limited to
Texas Department of Transportation 2015 – Current
Office Manager-Traffic Operations, Signal, and Special Job’s
Budgets-Assist supervisor with department budgets, track encumbrance balances
MMS(Compass)- Check and approve labor, equipment, material and locations and complete work orders
FNAV-Create WOs for PMs and other repairs, close WOs in a timely manner, receive fuel in FNAV system. Resolve any rejected fuel issues
PCard Reports for each card holder
ERP-PeopleSoft
Time Reporting for each department
Inventory
Order and receive materials from vendors, distribution center Post, district warehouse, and other sections (as needed)
Voyager Cards-Input on shared spreadsheet and scan in shared file
Travel-Make arrangements according to SOP, request DART card if needed Collect receipts and complete necessary forms
Employee Reimbursements-Complete necessary forms for reimbursement of boot purchases, CDL renewals, ext.
C-Star-Log complaints from the public and resolve open complaints
CRIS
Memos as needed for supervisor
Meeting minutes as needed
Off board employees when terminated
Schedule interviews
Submit requisitions for PO’s
Process invoice receipts for payment
Other office manager duties as requested by Supervisor South Plains College 2012-2015
Administrative Assistant to the Dean of Technical Education
Payroll
Budgets-Assist the Dean with each department budget
Complete Graduates for each semester
Data Entry in multiple programs
Take meeting minutes
File
Set up meetings for Technical Education Department
Oversee duties performed by work study
PO’s
Assist students on schedules
Assist other Administrative Assistants as needed SHELLY JOHNSON
4525 Pruesand Ave Yukon, OK 73099
*********.******@*****.***
Wilson Electronics LLC/Radio Shack 2005-2012
Store Manager
Inventory Control
Sales
Customer Service
Business Planning
Service Scheduling
Employee Scheduling
Accounting
Management of Rent to Own Store
Order store stock
Accounts payable/receivable
Computer Data
M & B Satellites Inc. 2003-2005
Office Manager
Customer Service
Sales
Inventory Control
File
Job Scheduling
Appointments
Billing
Accounts payable/receivable
Computer Data
South Plains College 2002-2003
Professor Assistant (Marla Barbee)
Filing
Appointments
Student relations
Grading
Tutor
2
West Texas Beauty Supply 1999-2002
Office Manager
Sales
Customer Service
Inventory Control
Accounts payable/receivable
Payroll
Budget
Product Orders
EDUCATION
University Of Phoenix-Business Management
South Plains College-Nursing Major
SKILLS
Software: Microsoft office 2000-2013, Word, Excel, Adobe Acrobat Pro, Access, Publisher, Microsoft Power Point, Windows, Internet skills, QuickBooks, Photo Studio Hardware: IBM Compatible Personal Computer, Macintosh, scanner, laser printer, light Ware projector, fax machine, ten key, credit card machine, postal machine, typewriter References upon request
3
TM
SOUTH PLAINS COLLEGE
April 23, 2015
To Whom It May Concern
I feel privileged to write a letter of recommendation for Shelly Garner. I have had the pleasure of observing her work for the past three years and know she possesses excellent administrative skills! She has been the Administrative Assistant to the Dean of the Technical Division and all the administration from that office flows to mine. Her work is always outstanding! Shelly has an excellent work ethic and possesses great communication and customer service skills. Shelly is adept in working with students, Chairpersons, faculty, Deans and Presidents. Her work is submitted in a timely fashion, always meeting the deadline. Shelly's positive attitude and enthusiasm is infectious. She learns quickly and is never reticent to ask questions if she is unsure about a process or procedure. She welcomes new assignments and is undisturbed by change. Shelly is a pleasure with whom to work.
Igive Shelly my highest recommendation and would always welcome the opportunity to answer any questions at 806-***-****. Jim Walker
Vice President for Academic Affairs
LEVELLAND CAMPUS
1401 S. COLLEGE Al/E.
LEVELLAND, TEXAS 79336
SPC REESE CENTER
319 GiLBERT DRIVE
LUBBOCK, TEXAS 79416
BYRON MARTIN ATC
3201 AVE. Q
LUBBOCK, TEXAS 79411
SPC PLAINVIEW CENTER
1920 W. 24TH ST.
PLAINVIEW, TEXAS 79072
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