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Manager, Quality Assurance

Stanley, North Carolina, United States
Negotiable salary
August 13, 2018

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Quality Assurance Manager

Qualifications Profile

Systematic, multifaceted, and solutions-oriented professional, offering extensive experience in quality assurance and quality control management, program administration, and project management. Expert at spearheading continuous process improvement initiatives and executing necessary courses of action to optimize processes and ensure safe operations, while adhering to standards and regulations. Adept at leading high-performing teams in accomplishing multiple projects without compromising the quality, scope, and time. Concept-to-execution leader, able to direct and collaborate with high-performing teams to meet all requirements and attain goals.

Core Competencies

Budget Management

Safety Management and Maintenance

Strategic Planning and Implementation

Non-conformance Documentation

Staff Training and Development

Lean Tools and Equipment Execution

Performance Motoring and Improvement

Production Coordination and Oversight

Professional Experience

PMB Inc., Kings Mountain, NC

Quality Assurance Manager 2017–Present

Initiate key efforts which include:

-Implementation of International Organization for Standardization (ISO) 9001:2015;

-Development of 10CFR 50 Appendix B program, while meeting existing program requirements and providing procedures and manual modifications, as necessary;

-Ensure customer satisfaction

-Oversee inspection process (incoming, in-process and final)

-Enforcement of company safety program

-Lead internal cost savings team and continuous improvements

-Develop strong team atmosphere within department

-Compliance of safety-related nuclear work

-Initiate Final C of C’s (Certificate of Compliance – for completed products)

-ISO 9001:2015 program development

Facilitate quality control (QC) trainings throughout the department as well as to program expectations to all plant employees

Expertly lead all facets of corrective actions and Root cause investigations to eliminate company issues and recurrence

Fulfill wide-ranging tasks including preparing non-conformances for the Production Department; administering annual audits; conducting key metrics monitoring for the department and company; and evaluating new engineering designs and drawings for approval

Review and observe strict conformance of customers’ purchase orders

Take charge of maintaining approved supplier list (ASL); NDE program for SNT-TC-1A; and calibration program for measuring and test equipment

Maintain Corrective Action Program and non-conformance reporting


Researched and secured county funding for new hire quality control technicians. County covered 75 percent of the salary for 6 month period

Negotiated state of North Carolina funding to support ISO training and implementation (20K)

Secured county funding for NDE Training, (nondestructive), Lead auditor, Engineering and project management for company (25K)

Purchased improved measuring and test equipment to enhance inspection accuracy and increase flow through quality department (decrease inspection time)

Made manual, form and procedure changes to streamline program and give customer more detailed data.

Identified a customer mistake in purchase order and drawing (saved Pioneer approx. 150K in possible warranty costs)

Westinghouse/Nuclear Services, Division, Madison, PA / Rock Hill, SC (2001–2017)

Quality Assurance Manager, Carolina Energy Solutions (Westinghouse) 2014–2017

Assume responsibility in guaranteeing that all of the following activities and standards are met:

-Meet job requirements and staffing needs by analyzing and verifying quality personnel and planning necessary quality training to improve QC skills;

-Manage NDE Program for QA and QC certifications (SNT-TC-1A);

-Code requirements through company fabrication stamps (R, S, U, PP, NA/NPT, and ISO 9001:2015);

-10CFR 21 and 10CFR 50 Appendix B requirements meet program requirements (Code of Federal Regulations);

-Budgetary requirements for the Quality Department; and

-Review quality requirements by analyzing all customer contract, project and program specific documentation

Preside over quality training for the Quality Assurance Department

Adhere to the audits and code changes in revising manuals

Actively participate in all quality and production-related meetings for CES

Lead and collaborate with field QC technicians providing guidance for current assignments, delegating quality QA and QC to various working locations and supervising all daily quality programs

Maintain seamless coordination of project flow by overseeing production and ensuring compliance to quality

Work closely with supplier quality adding guidance to ensure the delivery of solid vendor and supplier support

Employ attention to detail in monitoring, investigating and completing all corrective actions (CAPs) and non-conformances

Direct and perform failure modes and effects analysis (FMEA), root cause team analysis, supplier corrective action requests (SCARS) tracking and internal audit program


Improved QC training to increase productivity and decrease staffing

Organized the department and test equipment to improve flow

Secured a better quality department area near shop to increase work and decrease time for inspections

Improved inspection equipment over time as money and budget allowed

Built good communication with production department to decrease time work set in shop

Track COPQ through nonconformance reports to find weak or problem areas (corrective actions written for management to address and improve)

Outage Manager, Westinghouse 2009–2015

Displayed skills in fulfilling multiple roles in accordance with the outage and field needs including supporting Westinghouse Services and customer site coordinator

Arranged schedules to facilitate meetings with customers and deliver Westinghouse upcoming services

Brief Westinghouse and lead field safety efforts (zero injuries)

Directed management meetings to prepare, organize, and delegate work tasks, while managing costs and monitoring work progress

Offered technical assistance in creating plans for upcoming work concerning planning tooling and equipment

Effectively handled deadlines, cost, and quality; as well as profit and loss duties

Project Manager, Westinghouse 2012–2013

Attended to a variety of duties depending on the project demands in accordance with the schedule and work scope

Expertly supervised full scope reactor refuelings valuing 2.7M to 3M per contract

Managed a team of 44 technicians

Took accountability in strategically developing and providing Westinghouse services offers.

Significant cost reductions for all tools and materials needed for field assignments

Rendered direction to all aspects of Westinghouse Services at customer sites, while overseeing human performance, safety, and quality on field assignments to meet financial goals for all jobs

Facilitated trainings to prepare technicians in promptly accomplishing tasks

Significantly contributed in delivering continuous customer satisfaction

Closely interfaced with the customers to coordinate project progress and details

Responsible for profit and loss and meeting cost requirements

Supplier Quality Engineer, Westinghouse 2009–2012

Carried out QA/QC field inspections involving weld, VT, mechanical, and electrical

Made certain that all work completed in accordance with the company procedures and customer purchase orders

Administered apparent and root cause analysis to identify and address all outage issues; as well as vendor surveillance and audits

Prepared and modified procedures and quality plans to align with all project requirements

Drove efforts in attaining all company quality management system (QMS) requirements and Code of Federal Regulations (CFR) by expertly leading the Outage Management Quality Teams for nuclear services field assignments

Build strong relationships with customers

Project Manager, Westinghouse 2007–2009

Efficiently handled an annual $2.5M tooling rebuild contracts’ program

Maintained training program for service technicians

Scheduled and tracked all work through facility

Evaluated and purchased all replacement tooling for refurbishments

Spearheaded various designs and upgrades; equipment refurbishing and testing; and lean tools execution

Conformed to the customer purchase order requirements in executing tooling upgrades and design changes

Performed component testing control, as required

Displayed skills in ensuring effective safety program implementation, thereby obtaining zero injuries within three consecutive years

Played an integral role in generating above-average yearly profit margin of greater than 45%

Successfully initiated a customer cost savings plan of $250K over a two year period building strong customer relations

Earlier Position Held:

Manager of Shop Operations, Pump and Motor Refurbishment Service Center, Westinghouse 2001–2007

Managed and directed shop operations, employee hiring, maintained budget and full P&L ownership, equipment upgrades, Inspections process and continuous improvement actions

Education and Credentials

Bachelor of Science in Industrial Technology (BSITE), 2009

California University, California, PA

Bachelor of Science in Quality Management, 2006

Warren National University, Denver, CO

Associate of Applied Science in Machine Technology, 2006

Westmoreland County Community College, Youngwood, PA


State Certified Journeyman Machinist

Six-Sigma/Lean Manufacturing Green Belt

ISO Internal Auditor Certified

ISO Auditor

Apparent Cause Analysis certified (ACA)

Root Cause Analysis Team Leader

Field Supervisory Certification

ANSI Electrical and Mechanical Level III Inspection Certifications

(NDE) Level II VT-1 Inspector

SAP Training

ANSI Level II Weld Certification

Project Management (PM1) Certification

OSHA, General Plant Safety Certificate

Supervisory Management Certification

Foundations of Management

Human Performance

Geometric Dimensioning and Tolerance Certification

State Certified Journeyman Machinist (Pennsylvania)

Technical Acumen

Microsoft Office Applications (Word, Excel, and Project) Autodesk Inventor AutoCAD

AOMDS Quality Software ST Inventory Control Minitab SAP EDMS

US Military

U S Navy – Honorable Discharge

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