Customer Service Representative

MARY CARMEN ALTAMIRANO

*******@*****.***

Canutillo, Texas 79835

575-***-****

SUMMARY OF QUALIFICATIONS

Certified Heavy Equipment Operator. Safety-conscious with training on operating heavy equipment Proficient with backhoes, excavators, graders, rollers, aerial buckets, skip loaders, boom trucks, water trucks, dump trucks, stompers, breakers, and sweepers. Outstanding safety record; ensure continuous availability of equipment through steadfast focus on regularly scheduled maintenance and comprehensive safety inspections. Effective communication skills demonstrated through positive interactions with site managers, outside contractors, and junior on-site staff.

WORK / EDUCATIONAL EXPERIENCE

Pride Ascend 02/2018 – 03/2018

NCCER: National Center for Construction and Research Core Curriculum: Introductory Craft Skills. Construction Site Safety Orientation. Heavy Equipment Operations: Forklifts, Heavy Equipment Operations: Utility Tractors, Skid Steers, Off-Road Dump - Water Trucks, Rough Terrain Forklifts, Graders, Utility Tractors, Heavy Equipment Safety Xerox-Conduent 05-201*-**-****

As an Inbound Customer Service Representative working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include but are not limited to the following: Ability to navigate through multiple computer applications with speed and accuracy. Ability to work with customers to resolve inquiries. Provide troubleshooting assistance to customers. Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Maintain a high level of world class customer service/professionalism to a wide range of customers. Recommend products that best suit the customer. Ability to read and interpret documents.

Wal-Mart 02/2014– 7/2015

Sales associate responsible for greeting customers, locating products, price-checking items, and organizing store shelves and displays. Answer customer questions about policies, services, and products. Returned carts to store frontends daily. Cashier- Primary roles included scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers. Responsible for handling returns and answering questions about merchandise, store policies, and ongoing promotions. CLP Helix, Hatch Road 26, Hatch, NM 87937 10/2013 – 06/2014 Operate the Water Truck and other equipment in a safe and appropriate manner. Perform daily maintenance and safety checks of equipment. Proper machine start-up, operation, and shutdown knowledge. Operate the Water Truck safely and efficiently. Understand and follow directions from supervisors as to required work area. Fill truck tank with water. Spray water in designated areas. Monitor vehicle performance, fluid levels, and mechanical fitness. Train new employees in the safe and efficient operation of the Water Truck. Operate other heavy equipment and other construction related duties as required. Must ensure a solid understanding of and comply with the principles of the company’s Code of Ethics. Must examine situations in light of the principles of the Code of Ethics.

CR England 12/ 2010 – 01/2013

Sal Lake City, Ut

Perform pre-trip inspections to ensure safety features and systems are working properly. Inspect vehicle to ensure that it is in proper working condition. Ensure that freight paperwork is on order and merchandise is secured and ensure timely delivery of goods to the consignee, maintain log books to detail the driving hours and at rest. Follow all DOT and company policies, Maintain paperwork such as Bill of Ladings, company manifest, and log book. Applied knowledge of laws and rules for carrying cargo on certain routes. Adhere to the rules of D.O.T regarding the safe operation of the vehicle