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Training Customer Service

Choctaw, Oklahoma, United States
25,000 yr.
August 13, 2018

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Tammy M. McLain

***** ******* *****

Choctaw, OK 73020




I am a recent graduate and I am looking for an opportunity to use my business administration degree. I am honest, hard-working and a devoted team player. I have management training and experience and I look forward to showing you how I can make a positive difference with your company.


Rose State College Associates Degree

Midwest City, Oklahoma Enterprise Development/ Business Administration

I began studying for a degree in television production and photography and developed an interest in business. My degree is in Enterprise Development with a minor in Business Administration.


June 2006-Present Casino Security/Dispatch

Since 2006 I have been employed with Native American casinos. I have held positions as vault employee, blackjack table, security dispatcher, trainer and supervisor.

Specialized training

Leadership training-I was fortunate to be recommended for the leadership program and leadership classes offered through the Riverwind Casino. Through the leadership classes I learned management and supervision skills and I became a supervisor soon after completing the program. As a supervisor I scheduled employees and maintained appropriate staffing levels, assisted subordinate employees with work related problems, trained employees on the importance of an appropriate work ethic and personal and professional integrity.

Security training-As a security employee I am trained and trusted to handle millions of dollars in casino assets, maintain accurate accounting of casino assets, as well as the responsibility to operate and maintain casino money counting equipment.

Additional security training and responsibilities-Casino security is rigorous and critical to casino operation. I am trained and frequently handle multiple positions simultaneously including answering multiline phone systems while responding to constant and simultaneous radio communications. All casino operations relating to security functions require maintaining perfect composure during extraordinary and challenging times of crisis, the ability to listen and be extraordinarily detail oriented, capture and record details, determine appropriate action and make swift and sound referrals. I am also trained to monitor security check points. I pride myself in my ability to maintain professional relationships at all times and maintain the highest integrity and confidentiality.


Norman, OK

Financial advisor-credit cards

I completed a number of financial and credit card management classes for this position. I assisted card holders with questions, and trained, mentored and supervised subordinate employees. This position required proficiency in multiple systems relating to credit cards.

Additional training, recognition and achievement


Completed training in recruitment and interviewing

Skilled at many computer applications

Completed Phase I and II of Council on Law Enforcement Education and Training (CLEET) toward certification as a law enforcement officer

Completed several additional courses in security training

Completed over 110 hours of Supervisory Classes including subjects in Event Planning, Achieving Life Goals, Communication Power, C.L.A.S.S., Customer Relations FACE Training, Communication Power, Essentials of leadership, Leadership Series- 6 (48 hrs.), Conflict Solutions (4 hrs.), Basic Principles for a Collaborative Workplace (8 hrs.), Coaching for Success (8 hr.), Coaching for Improvement (8 hrs.), Building an Environment of Trust (8 hrs.), The Power of Positive (3hrs), Interviewing Skills (8hrs), Effective Meetings (8hrs), Time & Priority Management (3hrs), Influential Leadership (8hrs), Building a Constructive Relationship with Your Management/Peers (8hrs).


Accommodation for Accomplishment by the Governor of Oklahoma

President Rose State Broadcasting Club


Coordinator of South Central Softball Association

President of South Central Softball Association

References available upon request

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