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Manager Management

Location:
Hempstead, Texas, 77445, United States
Posted:
August 13, 2018

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Resume:

Tammy Holsey

P.O. Box ****, Cypress, TX *****

Home: 713-***-**** - ac6nq7@r.postjobfree.com

Career Overview

I am currently a Business Analyst for Talent Management System and Learning Management System, assisting clients in designing processes, configuring and implementing the software. I have Ten+ years of experience of implementing and managing an LMS & TMS software for a forward focused company, achieving high client satisfaction. I have over 20 years of experience as a professional IT Training Manager, committed to maintaining cutting edge technical skills and up-to-date industry knowledge. I am a talented software trainer with solid background in Microsoft & Google products, as well as proprietary software. I am an experienced Curriculum Developer and Technical Writer for desktop programs. I have vast experience in implementation of various types of desktop applications, including enterprise-wide tools. I work well alone and as part of a team. I am an effective communicator with strong technical and documentation skills.

Qualifications

Extensive 11+ experience with Learning Management System and Talent Management System, Learnshare / UL.

Enterprise-Wide solutions

Technical help desk experience

Software testing & programming

Local and remote systems support

Information security

Excellent diagnostic skills

Extensive experience in Documentation and End User Manuals

Effective Software Trainer

Microsoft MOUS Certified

Google Applications Certified

Quality communication

Team building/leadership

Comfortable with change

Strong collaborative skills

Excellent Customer Service skills

Strong project management skills

Excellent communication skills

Excellent presentation Skills

Excellent problem solving skills

Fostering teamwork

Strong Managerial Skills

Strong Reporting Skills

Data Analysis Skills

Technical Skills

Skills

Experience Level

Learnshare Learning Mgmt System and Talent Mgmt System

Expert

MOUS Certified in Microsoft Products

Expert

Google

Expert

Captivate

Strong

Database and Reporting

Strong

Data Analytics

Strong

Accomplishments

Learning Management and Talent Management System Manager

Implemented the Learning Management System for a company of 10,000+ worldwide in one year.

Implemented the Talent Management System for select divisions.

Designed the customization of the TMS and talent/performance processes.

Designed the development of competency packages.

Authored all end user documentation and processes.

Developed personnel surveys and evaluations.

Designed custom reports that were utilized in the development of employees, and reports delivered to clients to demonstrate employee competency.

Designed the competency package and tracking of the Gulf of Mexico offshore regulatory requirements.

Developed of all competency programs and processes within the TMS.

* Was the one primarily instrumental in the design of the TMS and the internal TM processes that resulted in a Brandon Hall Silver Award of Excellence. *

Implementation of Help Desk System

Implemented help desk system enterprise wide. Configured system and established work processes.

IT Training Manager

Designed and built a portable traveling classroom in order to offer onsite training for all company locations around the world.

Authored all end user documentation for all proprietary software.

Expert trainer in all proprietary software, as well as all Microsoft and Google products.

Curriculum Development

Developed multiple online courses, including “voice overs”.

Team Building and Presentation Skills Trainer

Developed and facilitated team building courses and presentation skills courses.

Work Experience

LMS Business Analyst

November 2015 to present

UL / Learnshare

Assist UL / LearnShare clients with new implementations, customizations and best practice work processes for the Learning Management System and Talent/Performance Management System. Project management between development and client, Document client requirements, write work order, write technical specification, quote scope of work, set up and configure new LMS sites, site testing and quality checks, client training on new site, offer client support throughout the process. Offer report writing and data analysis

Corporate Training & Development Manager

April 2007 to September 2015

Oceaneering International – Houston, TX

Lead design and implementation of a Learning Management System & Talent Management System to serve worldwide facilities. Provide the technical expertise and training resources to the senior management and line managers. Key role in designing the competency/development system that eventually won the Brandon Hall Silver Award for the company.

Worldwide IT Training Manager

March 1999 to April 2007

Oceaneering International – Houston, TX

WorldWide IT Training Manager responsible for all end user IT training for over 9,000 employees. Conducted desktop training for large variety of desktop applications including, but not limited to: All Microsoft applications, email, engineering and document control software, LMS applications and reporting, all in-house proprietary software.

Regional IT Training Manager

March 1998 to March 1999

KN Energy (kna: KinderMorgan) – Houston, TX

Regional IT Manager responsible for all desktop training and software implementation training for employees located in the southern State region.

HelpDesk & Training Manager

March 1995 to March 1998

Global Marine (kna: TransOcean) – Houston, TX

Responsible for all desktop training worldwide and the management of the helpdesk.

Education and Training

University of Houston

Houston, TX, USA

Adult Training Certification

Phillips University

Enid, OK, USA

BA



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