Manager Management
Resume:
Tammy Holsey
P.O. Box ****, Cypress, TX *****
Home: 713-***-**** - ***********@*****.***
Career Overview
I am currently a Business Analyst for Talent Management System and Learning Management System, assisting clients in designing processes, configuring and implementing the software. I have Ten+ years of experience of implementing and managing an LMS & TMS software for a forward focused company, achieving high client satisfaction. I have over 20 years of experience as a professional IT Training Manager, committed to maintaining cutting edge technical skills and up-to-date industry knowledge. I am a talented software trainer with solid background in Microsoft & Google products, as well as proprietary software. I am an experienced Curriculum Developer and Technical Writer for desktop programs. I have vast experience in implementation of various types of desktop applications, including enterprise-wide tools. I work well alone and as part of a team. I am an effective communicator with strong technical and documentation skills.
Qualifications
Extensive 11+ experience with Learning Management System and Talent Management System, Learnshare / UL.
Enterprise-Wide solutions
Technical help desk experience
Software testing & programming
Local and remote systems support
Information security
Excellent diagnostic skills
Extensive experience in Documentation and End User Manuals
Effective Software Trainer
Microsoft MOUS Certified
Google Applications Certified
Quality communication
Team building/leadership
Comfortable with change
Strong collaborative skills
Excellent Customer Service skills
Strong project management skills
Excellent communication skills
Excellent presentation Skills
Excellent problem solving skills
Fostering teamwork
Strong Managerial Skills
Strong Reporting Skills
Data Analysis Skills
Technical Skills
Skills
Experience Level
Learnshare Learning Mgmt System and Talent Mgmt System
Expert
MOUS Certified in Microsoft Products
Expert
Expert
Captivate
Strong
Database and Reporting
Strong
Data Analytics
Strong
Accomplishments
Learning Management and Talent Management System Manager
Implemented the Learning Management System for a company of 10,000+ worldwide in one year.
Implemented the Talent Management System for select divisions.
Designed the customization of the TMS and talent/performance processes.
Designed the development of competency packages.
Authored all end user documentation and processes.
Developed personnel surveys and evaluations.
Designed custom reports that were utilized in the development of employees, and reports delivered to clients to demonstrate employee competency.
Designed the competency package and tracking of the Gulf of Mexico offshore regulatory requirements.
Developed of all competency programs and processes within the TMS.
* Was the one primarily instrumental in the design of the TMS and the internal TM processes that resulted in a Brandon Hall Silver Award of Excellence. *
Implementation of Help Desk System
Implemented help desk system enterprise wide. Configured system and established work processes.
IT Training Manager
Designed and built a portable traveling classroom in order to offer onsite training for all company locations around the world.
Authored all end user documentation for all proprietary software.
Expert trainer in all proprietary software, as well as all Microsoft and Google products.
Curriculum Development
Developed multiple online courses, including “voice overs”.
Team Building and Presentation Skills Trainer
Developed and facilitated team building courses and presentation skills courses.
Work Experience
LMS Business Analyst
November 2015 to present
UL / Learnshare
Assist UL / LearnShare clients with new implementations, customizations and best practice work processes for the Learning Management System and Talent/Performance Management System. Project management between development and client, Document client requirements, write work order, write technical specification, quote scope of work, set up and configure new LMS sites, site testing and quality checks, client training on new site, offer client support throughout the process. Offer report writing and data analysis
Corporate Training & Development Manager
April 2007 to September 2015
Oceaneering International – Houston, TX
Lead design and implementation of a Learning Management System & Talent Management System to serve worldwide facilities. Provide the technical expertise and training resources to the senior management and line managers. Key role in designing the competency/development system that eventually won the Brandon Hall Silver Award for the company.
Worldwide IT Training Manager
March 1999 to April 2007
Oceaneering International – Houston, TX
WorldWide IT Training Manager responsible for all end user IT training for over 9,000 employees. Conducted desktop training for large variety of desktop applications including, but not limited to: All Microsoft applications, email, engineering and document control software, LMS applications and reporting, all in-house proprietary software.
Regional IT Training Manager
March 1998 to March 1999
KN Energy (kna: KinderMorgan) – Houston, TX
Regional IT Manager responsible for all desktop training and software implementation training for employees located in the southern State region.
HelpDesk & Training Manager
March 1995 to March 1998
Global Marine (kna: TransOcean) – Houston, TX
Responsible for all desktop training worldwide and the management of the helpdesk.
Education and Training
University of Houston
Houston, TX, USA
Adult Training Certification
Phillips University
Enid, OK, USA
BA
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