Customer Service Sales

Martha Garcia

El Paso, TX

**********@***.*** - 915-***-****

Objective

Dedicated individual with over 10 + years’ experience in payroll, accounts payable, customer service and sales. Able to communicate effectively in English and Spanish. Excellent time management and goal oriented. Exceptional attention to detail to ensure payroll process is accurate and efficient.

Skills

MS Office, Excel, Word, PowerPoint ( 10+years)

Extreme Customer Service

Strong Communicator

Attention To Detail

Quick Learner

Able to work in a Team or Alone

Training and Scheduling

Inventory Control (5 years)

Notary Public (4 years)

Payroll and Accounts Payable

Credit Applications

Bilingual in English & Spanish

Sales and Retention

Team Lead

Professional Experience

AT&T Corp

Account Representative June 2009 to November 2017

Handle customer inquiries and explain the organizations products, services and policies.

Utilize excellent bilingual communication skills.

Quality Analyst September 2005 to May 2009

Monitor and evaluate customer sales and service calls from associates for the AT&T Customer Care Centers.

Analyze collected data to help determine the areas of opportunity in order to improve the customer experience.

Associate Instructor July 2003 to September 2005

Conduct training to increase employee efficiency in sales, customer service skills, and system developments.

Create job aids and trainings to help make the associates jobs easier.

Point of Contact May 2000 to December 2002

Track the center’s daily customer correspondence and offline account production.

Responsible for updating monthly reports, managing work load, and recognizing employee performance.

Volunteer Work

Women of AT&T

Fundraised for the Susan Komen Cancer Foundation

AT&T Pioneers

Thanksgiving Food Drive

Help local schools with educational activities

Education

University of Phoenix BS in Business Management & Human Resource Certification

Contact this candidate