Customer Care Supply Chain

GUOXIA(LUCY) LIU

**** **** ******* **, *****, TX-75025 Phone: 214-***-****(C) E-mail: *********@*****.***

OBJECTIVE

A strong contributor who is seeking a position that will allow for professional growth and career advancement opportunities.

EXPERIENCE

From Nov. 2000 to Present - AT&T

Sr. Specialist-Quality Assurance (From May. 2002 to Present)

Review design documentation to ensure technical accuracy, compliance, or completeness, with focus to mitigate risks

Working with business team to finalize technical solutions

Working experience with API and knowledgeable in Agile Methodology

Use both GUI application and API call to perform Supply Chain Order System Regression Testing and production defect testing

Supported multiple projects for different retail systems regression, end to end and UAT testing. Validating retail testing data, run Oracle jobs to process retail testing orders and troubleshooting issues thru API, Oracle application and database

Develop or specify standards, methods, or procedures to determine system quality or release readiness

Partnering with project management to identify task dependencies, prerequisites and publishing the initial test schedule for assigned projects

Document test procedures to ensure repeatability and compliance with standards

Lead testing execution team and provide training for new contractors

Plan test schedules or strategies in accordance with project scope or delivery date

Create test plans, test scenarios and test scripts include both new functional and regression test cases

Worked on performance, automation, functional, regression, end to end and UAT testing for different applications/projects. Applications include Telegence, MyATT, OPUS, PDC, Phoenix, Premier, System X, CSI, CPC, eCheck, GCS, Kronos, MPS, Atlas, Back Office, Clarify, Supply Chain Management systems, OLM and Oracle 11i

Document and create system defects thru defect tracking system, and report defects to development team

Analyze results, identify, investigate and troubleshooting issues

Monitor issue resolution efforts and track successes

Track completion percentage and report daily status to upper level management

Work closely with development to ensure execution timelines and product quality were met prior to introduce into production

Working experience with Software Development Life Cycle models

Responsible for design and develop automated testing VB Scripts and Java Scripts for different applications/projects

Coding, documenting, testing, debugging scripts for internal/external teams to utilize

Performed Telegence environment shakeout for each releases to ensure system functional correctly

Generate and set up test data for internal/external test teams to run automation testing

Provided support for external teams automation testing

Developer(From Nov. 2000 to April. 2002): Telegence Billing and Customer Care Systems

Developed new functionality for the Client Server based systems in support of Telegence Billing and Customer Care telecommunication products.

Provided detail design of system solutions, custom development, quality assurance, documentation, deployment, and production support, this also include business and technical requirement analyzing and user consulting.

Maintaining and enhancing Billing and Customer Care applications. Duties included application processing, coding, testing, test plan preparing, testing verification, program debugging, developing of job flow, implementation and coordination of program releases, investigating and correcting of errors or application discrepancies.

Meeting production commitments, directing process improvements. Creating SQDs to convert data for database changes. Providing QA/QC Support for all markets, on-call support for production.

From Feb. 1999 to Nov. 2000 - Inspirations Inc.

Developer: Order Entry System

Develop and maintain Order Entry system. This includes defined system requirements, high level design, coding, implementing, unit and system testing, validating as well as on call support for production.

Design and maintain Oracle database for Order Entry system. Duties include data uploading, creating, retrieving, updating and cleaning.

Use relational database to investigate table related issues and analyze tables to ensure their integrity.

COMPUTER SKILLS

C, C++, SQL, PL/SQL, Oracle, API, HTTP, XML, VBScript, JavaScript, LoadRunner, WinRunner\QTP, Unix, ALM Quality Center, TDP, Clear Quest, Bugzilla, Client Server, Tuxedo, Agile, Business Object, SharePoint, Microsoft Project, Microsoft Visio, Microsoft Office

EDUCATION

Master of Science in Computer Science – Oklahoma City University, December 1998

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