Virtual Receptionist, Administration and Executive Assistant

LORRAINE WYNDHAM

+** (0-782*-***-*** ********@*****.***

PROFESSIONAL PROFILE

An accomplished administrative professional offering extensive experience in the delivery of high quality service and output across diverse industry sectors. With strong written and verbal communication skills, I confidently interact at the highest levels, deliver professional customer service and contribute within a team. A calm, methodical approach ensures I can manage and prioritise a demanding workload - using meticulous attention to detail to complete work to the highest of standards. I am looking to secure a position in which I can rapidly and positively impact operations.

KEY SKILLS

PERSONAL SUPPORT / ADMINISTRATION: Broad administrative skillset with 100% competence. Able to coordinate and manage the requirements of multiple stakeholders including managing diaries / meetings / travel etc., preparing and processing documents and correspondence (letters, reports, appointment bookings) - ensuring strictest confidence. Proficient in complex database management, audio typing and keeping HR records

COMMUNICATION SKILLS: Team player who builds strong working relationships – effectively handling interactions with customers, colleagues and stakeholders at all levels. First point of contact – face-to-face and via telephone

FINANCIAL MANAGEMENT: Experience of accounts receivable / payable, credit control, petty cash and banking PERSONAL CHARACTERISTICS: Personable and positive, highly organised with considerable latitude for initiative and independent judgement. Hands-on, with a pragmatic approach to problem solving. Calm and effective under pressure, working methodically to ensure challenges are overcome

ICT: Proficient user of Microsoft Office packages including Word, Outlook, Excel and PowerPoint, in addition to Sage 50 accounting software. Rapid learner of numerous bespoke systems and databases

CAREER SUMMARY

MEXICO – FREELANCING ONLINE ADMINISTRATOR/ENGLISH TEACHER August 2018-To date

COMPANY ADMINISTRATOR – LAND FAMILY BUSINESS 2017-July 2018

Playing an active role in organising and facilitating the annual seminars

Responsible for big projects like facilitating the process to ensure we follow the new General Data Protection Regulations, and assisting in coordinating the office move

First point of contact over the telephone and greeting guests at the door

Responsible for the diary management of the chairman and the other directors, and for booking meeting rooms and lunches accordingly

Overseeing the general maintenance and facilities of the office

Responsible for typing of contractual documents and reports for the chairman in a timely manner

Al other ad-hoc administration duties

MSK CAS ADMINISTRATOR / SECRETARY - CCS NHS Trust 2014-2017

Responsible for maintaining a complete, accurate and up-to-date Clinical Assessment Service (CAS) database

Using the Choose and Book system to book, reschedule and redirect clinic appointments as directed by clinicians

Acting as representative for the Trust at regular meetings regarding the Choose and Book system

Delivering professional, courteous service to patients when calling to arrange outpatient clinic appointments

Coordinating large volumes of outbound correspondence to notify patients of confirmed appointments

Providing broad-reaching secretarial support to the MATS clinicians and the Clinical Assessment Service including such functions as audio typing for clinicians and making referrals for diagnostics and Orthopaedics

TEMPORARY PROJECT COORDINATOR - Bierce Technical Services 2013-2014

Effectively managed administration and reporting for a number of projects simultaneously

Provided clear and informative status reports to field-based technical project staff

Worked with clients across the project lifecycle; managing their requirements and providing regular updates

PROGRAMMES ADMINISTRATOR - Cambridgeshire / Peterborough Probation Trust 2012-2013

Played an active role in programme meetings from allocating rooms to attending / minuting meetings, managing programme registers and arranging transport for the offenders to attend programmes

Allocated offenders to programmes, making sure programme and tutor timetables were accurate and up-to-date

Prepared and distributed instruction, catch up and removal letters to group members

TEMP POSITIONS

FINANCE ASSISTANT - Cambridge Education Group (Jul-Oct) 2012-2012

ACCOUNTS ADMINISTRATOR - Capita Insurance (May-Jun) 2012-2012

FINANCE ADMINISTRATOR - Hinchingbrooke Hospital (Mar-May) 2012-2012

RECEPTIONIST - Adult Mental Health, Newtown Centre CPFT (Dec-Mar) 2011-2012

RECEPTIONIST / ADMIN - CCS NHS Trust 2010-2011

EARLY CAREER

RECEPTIONIST – Hiscox 2007-2010

RECEPTIONIST – Marshall Leasing 2005-2007

CROUPIER - Carnival Cruise Lines 2004-2005

PA TO DIRECTOR (Maternity Cover) - Parmentier Arthur 2002-2004

CROUPIER - Carnival Cruise Lines 1999-2002

PA TO DIRECTOR - Parmentier Arthur 1995-1999

EDUCATION

2011: Level 2 Accountancy - AAT

1994: RSA I & II Typing - Pathfinder Training

1993: BTEC First in Business & Finance - Huntingdonshire Regional College

2016: 140 hour TEFL - i-to-i

REFERENCES

On request

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