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Career Summary

Accomplished administrative and marketing specialist with over 18 years of experience in customer service. Strong believer in continuous improvement and forward-thinking solutions.

Skills

Creative Sales and Marketing

PowerPoint Presentations

Graphic Design / Adobe CS

MS Office 365 Administrator

Executive Level Support

Event Logistics and Management

Client Relations / Customer Service Driven

Recruiting / Scheduling / New-Hire Training

Office Management / HR / Billing / Payroll

CRM Management and Reporting

Professional Experience

Marketing / Operations Manager Kaizen Analytix revenue analytics 03.2017 – 03.2018

Successfully initiated a VIP membership with Gwinnett County Chamber of Commerce, opening the door to face-to-face conversations with the county’s top business leaders, increasing the potential for sales.

Creative lead on updating the company website, creating more polished image and increased visitation time on site.

Established trademark for company name to hightening recognition and branding.

Managed corporate events covering travel, lodging, gifts, guest activities and catering within budgetary limits.

Refined internal operations including overall office maintenance, new hire scheduling / training, invoicing, expense tracking & reporting, cloud file management, and vendor negotiations.

Designed enhancing graphics for marketing case studies and presentations.

Marketing Analyst / Office Manager Advantage Dealer Services marketing 01.2014 – 02.2017

Successfully lobbied to bring payroll, billling and invoicing in-house, saving the company thousands in administrative costs.

Contributor of key developments on CRM database, expediting client invoicing and task management.

Initiated company cross training to increase awareness of best practices, while establishing a more open and unified work culture.

Negotiated with vendors and contractors, keeping projects below budget.

Maintained 3 office suites; managed health / business insurance, HR and recruiting.

Marketing Manager ISG Infrasys infrared camera manufacturer 10.2000 – 10.2012

Creative lead on product logos, marketing collateral, print ads and trade show graphics.

First point of contact on incoming sales calls and customer service, reaching and retaining 2nd best in the industry for client satisfaction across the country.

Produced perfectly timed video enhanced PowerPoints presentations for tactical training and technical sales.

Kept tight vendor relations to ensure best ad placement and costs saving on marketing budget.

Assisted in the layout, design and launch of new company website increasing site visits by 30%.

Generated accurate expense and sales reports from SalesForce saving 20% on overhead costs.

Education

Associates New York City Technical College Marketing / Advertising Design