Customer Service Administrative Assistant

Location:

Calgary, AB, Canada

Posted:

August 13, 2018

Contact this candidate

Resume:

Charlot Jaimes

*** ***** ***** ****** **

Calgary, Canada T3G5V8

Email: *******.******@*******.***

OBJECTIVE:

Accomplished and energetic administrative and legal assistant with a solid history of achievement in the administrative field seeking an opportunity to grow within a company. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include clerical, administrative, and customer service.

SKILLS:

Highly skilled and organized administrative assistant with knowledge of all office functions.

Strong ability to manage high volume of work, responsibilities, and manage other people. Able to handle budget, personnel, procurement, contracting, travel, management, and other administrative procedures which include invoices, filing, expense reports, inventories.

Microsoft Word, Excel, PowerPoint, Windows

Experience in working with United States Embassy personnel.

Clerical

Bilingual (English and Spanish)

Active Listening

Fast learner

Exceptional Customer Service

EDUCATION:

Kaplan University

Associate of Applied Science in Legal Studies

Ohio (2014-2017)

The U.S. Army Quartermaster School

Administrative Specialist

Fort Lee, NC (1999-2000)

The Cittone Institute

P.C Support Technician

Edison, NJ (2002-2003)

South Plainfield High School

High School Diploma

South Plainfield, NJ (1994-1998)

EXPERIENCE:

Company name: Conduent Position: Supervisor

Location: Bogota, Colombia

Use computers for various applications, such as database management or word processing.

Perform payroll functions, such as maintaining timekeeping information, processing, and submitting payroll.

Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Complete forms in accordance with company procedures.

Maintain scheduling and event calendars.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Provide services to customers, such as order placement or account information.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Train and assist staff with computer usage.

Manage and supervisor 15 agents, help them improve sales, and customer service according to company policies.

Answer supervisor calls, handle complaints, and deliver a solution to the client when needed.

Company name: XPAK USA Position: Administrative Assistant

Location: North Brunswick, NJ

Receive and place telephone calls.

Schedule and make appointments.

Make photocopies of correspondence, documents, and other printed matter.

Prepare and distribute invoices to bill clients or pay account expenses.

Draft and type office memos.

Keep track of architectural files in which included corrections and updates.

Company name: EDS Position: Administrative Assistant

Location: Edison, NJ

Use computers for various applications, such as database management or word processing.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Company name: Cerdec Flight Activity (SAIC) Position: Office Manager

Location: US Embassy Bogota, Colombia

Use computers for various applications, such as database management or word processing.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Create, maintain, and enter information into databases.

Complete forms in accordance with company procedures.

Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Arrange conference, meeting, or travel reservations for office personnel.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Order and dispense supplies.

Take dictation in shorthand or by machine and transcribe information.

Company name: US ARMY Position: Administrative Specialist