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Customer Service Representative

Trenton, New Jersey, United States
August 13, 2018

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Napoleon S. Harris

Address: *** ***** ******

Ewing, NJ 08618

Home phone: 609-***-****

Personal cell phone: 609-***-****

Email address:

Education: Fire Academy Dempster Center, May 1992 - July 1992

Mercer County Community College, September 1990 - June 1992

U.S. Navy, August 1986 - September 1989

Trenton Central High School, Graduated June 1986

Certifications: Hazardous Materials Technician

First Responder Qualified

S.O.R.A. Certified

Work Experience

A-1 Professional Limousine and Car Service

Corporate Headquarters, Princeton, NJ 08540

2nd Chair Dispatcher/Customer Service Representative December 2017- present

●Coordinated passengers with drivers

●Provided logistics and locations for drivers to connect with passengers for arrivals and departures

●Provided courteous and professional customer service to new and repeat consumers

City of Trenton Fire Department, Trenton, NJ

Firefighter, April 1992 - May 4, 2017 (retired)

The Tiger End Club and The Tower Club,

Princeton University, Princeton, NJ

Security Personnel, December 2008 - December 2011

●Facilitated crowd control for large parties and regular eating

Firestone Library, Princeton University, Princeton, NJ

Security Officer, August 2008 - March 2010

Spectrum Limousine Company, Ewing, NJ

Limousine Driver, August 1998 - December 2008

Mercer County Youth Detention Center, Trenton, NJ

Youth Worker, March 2000 - August 2002

●Managed programs which helped detained juveniles get acclimated to the daily routine of the facility

References: Furnished upon request


Mr. Steven Coltre

Battalion Chief

Trenton Fire Department

32 Sherwood Lane

Columbus, NJ 08022


Mr. Mark Augustyn

Immediate Supervisor

Engine Co. 10

970 Whitehorse-Hamilton Square Road

Hamilton, NJ 08610


Mr. Richard Williams

Police Officer

Trenton Police Department

105 Rambling Road

Lumberton, NJ 08048


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