Customer Service Representative
Resume:
Napoleon S. Harris
Address: *** ***** ******
Ewing, NJ 08618
Home phone: 609-***-****
Personal cell phone: 609-***-****
Email address: ************@*****.***
Education: Fire Academy Dempster Center, May 1992 - July 1992
Mercer County Community College, September 1990 - June 1992
U.S. Navy, August 1986 - September 1989
Trenton Central High School, Graduated June 1986
Certifications: Hazardous Materials Technician
First Responder Qualified
S.O.R.A. Certified
Work Experience
A-1 Professional Limousine and Car Service
Corporate Headquarters, Princeton, NJ 08540
2nd Chair Dispatcher/Customer Service Representative December 2017- present
●Coordinated passengers with drivers
●Provided logistics and locations for drivers to connect with passengers for arrivals and departures
●Provided courteous and professional customer service to new and repeat consumers
City of Trenton Fire Department, Trenton, NJ
Firefighter, April 1992 - May 4, 2017 (retired)
The Tiger End Club and The Tower Club,
Princeton University, Princeton, NJ
Security Personnel, December 2008 - December 2011
●Facilitated crowd control for large parties and regular eating
Firestone Library, Princeton University, Princeton, NJ
Security Officer, August 2008 - March 2010
Spectrum Limousine Company, Ewing, NJ
Limousine Driver, August 1998 - December 2008
Mercer County Youth Detention Center, Trenton, NJ
Youth Worker, March 2000 - August 2002
●Managed programs which helped detained juveniles get acclimated to the daily routine of the facility
References: Furnished upon request
References
Mr. Steven Coltre
Battalion Chief
Trenton Fire Department
32 Sherwood Lane
Columbus, NJ 08022
Mr. Mark Augustyn
Immediate Supervisor
Engine Co. 10
970 Whitehorse-Hamilton Square Road
Hamilton, NJ 08610
Mr. Richard Williams
Police Officer
Trenton Police Department
105 Rambling Road
Lumberton, NJ 08048
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