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Customer Service Manager

Location:
Kansas City, Missouri, United States
Posted:
August 13, 2018

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Resume:

Darius Griffin

Electronics Engineering Graduate

Energetic graduate with 4+ years of organizational experience. Seeking to leverage strong communication, project, and time management skills to provide high quality services and client satisfaction. Outgoing and detail-oriented, enjoys building and maintaining professional relationships with people from varying backgrounds.

Education

08/2013 -

05/2018

Missouri Western State University, St. Joseph, MO

B.S. in Electronics Engineering Technology

3.0 GPA

Notable Courses

01/2018 -

04/2018

EET 482 - Integrated Systems Project

Designed and built an automatic floor cleaning robot using integration as well as knowledge and problem-solving skills acquired during preceding coursework.

Maintained a written notebook complete with budget, schedules, progress reports, sketches, and diagrams.

Delivered timely reports throughout semester, and 20 page final report upon project completion.

01/2017 -

05/2017

EET 372 - Programmable Logic Controllers

Studied PLC's hardware components, basic programming functions, fail-safe circuits, and applications.

Completed weekly laboratory experiments using hardware/software applications on industrial-grade PLCs interfaced with I/O devices for data acquisition and control experiments.

08/2017 -

12/2017

EET 342 - Analogue Communication Systems

Studied information theory, bandwidth, and noise along with various communication systems including broadcast TV systems and transmission lines through VHF frequency.

Tested principles and demonstrated analysis of AM/FM by building Model AM/FM- 108CK Superhet Radio

Experience

01/2018 -

present

Electronic Device Repair (EDR) Technician

Interstate All Battery Center

Performed diagnosis and repair of various electronic devices including cellphones, laptops, and tablets.

Increased EDR and retail sales 16.2% by facilitating company social media growth, while providing excellent customer service during face to face interactions.

Maintained exceptional standards of customer service while completing timely deliveries as a route truck-driver.

03/2017 -

05/2018

Vice President

Alpha Phi Alpha Fraternity, Inc.

Organized educational, social, and community service events for up to 500 students at a time.

Lead committee meetings, managed correspondence, and maintained minutes as well as other historical documents for chapter archives.

Facilitated on-boarding process, training activities, and leadership development for new initiates while serving as Dean of Membership.

Conferences

03/2018 MWSU Multidisciplinary Research Day - Presented Integrated Systems Project 08/2017 Alpha Phi Alpha, MO Dist., Area 3 Leadership Conference - Presented on proper program planning

10/2016 CMA College Media Convention - Lead Panelist on diversity and inclusion Personal Info

Address

1002 N 25th St. Apt 1

Saint Joseph, MO

64506

Phone

816-***-****

E-mail

ac6nmr@r.postjobfree.com

Date of birth

10/09/1994

LinkedIn

www.linkedin.com/in/darius-griffin

Skills

Written and Oral Communication

Excellent

Circuit Analysis

Advanced

Leadership

Advanced

Problem Solving

Advanced

Software

Java

Intermediate

C+

Intermediate

AutoCad

Basic

References

Theo Lavergne, General Motors,

Assistant Plant Manager, phone no:

615-***-****,

ac6nmr@r.postjobfree.com

Chuck Parks, Interstate All Battery

Center, General Manager, phone no:

816-***-****,

ac6nmr@r.postjobfree.com

Tyson Malone, Farmers Insurance,

Claims Adjuster, phone no: (816) 935-

0949, ac6nmr@r.postjobfree.com



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