Customer Service Manager
Resume:
Darius Griffin
Electronics Engineering Graduate
Energetic graduate with 4+ years of organizational experience. Seeking to leverage strong communication, project, and time management skills to provide high quality services and client satisfaction. Outgoing and detail-oriented, enjoys building and maintaining professional relationships with people from varying backgrounds.
Education
08/2013 -
05/2018
Missouri Western State University, St. Joseph, MO
B.S. in Electronics Engineering Technology
3.0 GPA
Notable Courses
01/2018 -
04/2018
EET 482 - Integrated Systems Project
Designed and built an automatic floor cleaning robot using integration as well as knowledge and problem-solving skills acquired during preceding coursework.
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Maintained a written notebook complete with budget, schedules, progress reports, sketches, and diagrams.
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Delivered timely reports throughout semester, and 20 page final report upon project completion.
•
01/2017 -
05/2017
EET 372 - Programmable Logic Controllers
Studied PLC's hardware components, basic programming functions, fail-safe circuits, and applications.
•
Completed weekly laboratory experiments using hardware/software applications on industrial-grade PLCs interfaced with I/O devices for data acquisition and control experiments.
•
08/2017 -
12/2017
EET 342 - Analogue Communication Systems
Studied information theory, bandwidth, and noise along with various communication systems including broadcast TV systems and transmission lines through VHF frequency.
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Tested principles and demonstrated analysis of AM/FM by building Model AM/FM- 108CK Superhet Radio
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Experience
01/2018 -
present
Electronic Device Repair (EDR) Technician
Interstate All Battery Center
Performed diagnosis and repair of various electronic devices including cellphones, laptops, and tablets.
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Increased EDR and retail sales 16.2% by facilitating company social media growth, while providing excellent customer service during face to face interactions.
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Maintained exceptional standards of customer service while completing timely deliveries as a route truck-driver.
•
03/2017 -
05/2018
Vice President
Alpha Phi Alpha Fraternity, Inc.
Organized educational, social, and community service events for up to 500 students at a time.
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Lead committee meetings, managed correspondence, and maintained minutes as well as other historical documents for chapter archives.
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Facilitated on-boarding process, training activities, and leadership development for new initiates while serving as Dean of Membership.
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Conferences
03/2018 MWSU Multidisciplinary Research Day - Presented Integrated Systems Project 08/2017 Alpha Phi Alpha, MO Dist., Area 3 Leadership Conference - Presented on proper program planning
10/2016 CMA College Media Convention - Lead Panelist on diversity and inclusion Personal Info
Address
1002 N 25th St. Apt 1
Saint Joseph, MO
64506
Phone
***************@*****.***
Date of birth
10/09/1994
www.linkedin.com/in/darius-griffin
Skills
Written and Oral Communication
Excellent
Circuit Analysis
Advanced
Leadership
Advanced
Problem Solving
Advanced
Software
Java
Intermediate
C+
Intermediate
AutoCad
Basic
References
Theo Lavergne, General Motors,
Assistant Plant Manager, phone no:
********.********@**.***
Chuck Parks, Interstate All Battery
Center, General Manager, phone no:
*****@*****************.***
Tyson Malone, Farmers Insurance,
Claims Adjuster, phone no: (816) 935-
0949, ************@*****.***
Contact this candidate