Customer Service Representative

JERRY A. ASTRONOMO JR.

M.L. Quezon Street

Baybay City, Leyte Philippines 6521

Cell Phone Number: 095********

Email Address: *****.***********@*****.***

CAREER OBJECTIVE

To obtain a position of responsibilities that utilizes my skills and experience and keen to work in an environment where I can enrich my knowledge.

EDUCATIONAL BACKGROUND

Bachelor of Science in Information Technology, 2016

Franciscan College of the Immaculate Conception Incorporated

Bachelor of Science in Civil Engineering, 2011

Visayas State University

SKILLS

Proficient computer literacy proven through work experience in basic IT related works, basic software/hardware/network troubleshooting, spreadsheet tabulations and other Microsoft Office works

Good communication skills

Adaptability and ability to work under pressure

Able to multitasking whenever it is necessary

Self-motivated and Initiative with a high level of energy

Decision making, critical thinking, organizing and planning

Able to work on a Team or Independently

Quick and always eager to learn new technologies

WORK EXPERIENCE

Customer Service Representative (Agent), Convergys Call Center of Cebu City (June 2016 – November 2017)

Answered inbound phone calls at Time Warner Cable/Spectrum

Technical Support

Assisted Customer in Troubleshooting to resolve issue

Give appropriate information to answer question and resolve complaints

Customer Service Representative (Intern), Convergys Call Center of Cebu City (November 2015 – January 2016)

Answered inbound phone calls in Walmart

Intern at the IT Department

Sales Representative, Monostar Noodles Factory Incorporation and Tata’s Lumpia in Baybay City

Delivered goods in the market

Catering Crew, Mercy’s Catering Services in Tacloban City (October 2013)

Serving the guest

Decorating the Venue

Washing Dishes

TRAINING SKILLS

Driving

Computer Literacy

ACTIVITIES AND HONORS

Member, Honors College 2015-2016

Dean’s Lister from 2015 – 2016

Athletic Manager, FCIC Intramurals 2015

Public Relations Officer, College Student Body Organization, 2014-2015

Public Information Officer, Secular Franciscan Alliance, 2015 – 2016

SEMINARS AND TRAININGS

Convergys Philippines Services Corporation Internship Program, 2016

Advanced Personality Development Seminar/Training, 2015

Leadership Training Seminar, 2014

FCIC Information Technology Career Path Forum, 2013

Microsoft Office Training Program, 2010

REFERENCES

Ms. Lovely N. Balbero Sales Associate 095********

Ms. Hanie Almayda Customer Service Representative 091********

Mr. Joel I. Godoy Teacher 097********

Mr. Roy Santiago CSR Team Leader 094********

Ms. Nerissa Olson CSR Team Leader 091********

Contact this candidate