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Customer Service Administrative Assistant

Oakland, California, United States
August 13, 2018

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Robert S. Crosbie

**** **** ******, *******, ** *4618



●LLB Degree, (Scots & English Law) with Merit (2017), University of Strathclyde, Glasgow, UK.

●BA (Hons) Law – First Class (2015), University of the West of Scotland, Hamilton, UK.

●Received Court Medal for BA (Hons) Law at UWS.


●Consistent full attendance during my six years of secondary school (2005-2011).

●I participated in the University of Strathclyde’s Mooting Society during academic year 2015-16 and progressed to the final round of the internal mooting competition.

●I was awarded for the joint-highest overall mark in my Scots Law of Property, Trusts & Succession exam in November 2017 by the University of Strathclyde’s Law School.


Customer Service Advisor Teleperformance (Eon Energy) June 2017 – May 2018

Undertaking administrative tasks on customers’ accounts whilst maintaining conversation with customers over the telephone simultaneously.

Achieving Eon’s daily target of arranging for Energy Efficiency call-backs and booking Smart Meter appointments.

Constantly remaining compliant with Offgem’s regulations by registering and resolving customer complaints.

Project Worker University of Strathclyde Law Clinic October 2015 – August 2016

Delivering presentations on public legal education for different groups such as students in high school and convicted offenders in prison.

Enhancing awareness of current legal issues for my audience.

Volunteer Generalist Advisor Citizens Advice Direct (Scotland) Oct 2013 – May 2015

Provide appropriate advice to the client on issues including employment, welfare benefits, housing, tax and consumer issues.

Respond to clients’ queries by using the call centre’s software.

Solving problems by diagnosing client’s query and researching the relevant information.

Recording the client’s conversation on the Centre’s software for training and feedback purposes.


Ability to work well under moderate supervision

Good organisational and research skills

Deadline oriented

Familiar with advanced legal terminology

Excellent verbal and written communication skills.

References available on request

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