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Customer Service Microsoft Office

Miami, Florida, United States
August 13, 2018

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***** ** *** ******

Miami, FL 33187

786-***-**** (cell)

EDUCATION Miami Dade College

- Associate’s Degree in Education, April, 2009

- Bachelor’s Degree in Business Management/Supervision, April, 2012


COMPUTER SKILLS Microsoft Office (Excel, Outlook, PowerPoint, Publisher, Word and Works); Internet Applications. (95+WPM) System Applications: Employ Florida Market Place (EFM), One Stop System Tracking (OSST), Oracle, Taleo, First Advantage AS400, P2000, Lawson, Image Now.


March 2017 to Present Starboard Cruises/Carnival Cruise line, Doral, FL

Recruitment Specialist/Generalist Admin

Work closely with HR Shipboard on Projects: employee engagement presentations, millennial data analysis, restructuring IDP tools, editing employee handbook, streamlining organizational structure for mega-ships.

Continuously restructure interview script template for HR Generalists.

Request Predictive Index reports and submit to HR database (Navision).

Send out birthday and anniversary notifications for all Royal Caribbean, Carnival and Celebrity employees onboard.

Maintain Talent Management Dashboard: employee promotions, demotions, terminations and training program.

In charge of updating cruise line systems (E1-JD Edwards) including, Medicals, Passports, Visa’s, Seaman’s book, New Hire Check List, Acknowledgment Receipt confirmations, for all new and returning hires.

E-filing for Royal Caribbean, Carnival, Holland and Asia Cruise ships.

In charge of sending out Ocean Pay employee cards to all RM’s and ASM’s on board the cruise line

July 2016 to Miami Children’s Health System/Nicklaus Children’s Hospital (K-Force)

December 2016 Talent Management/HR Coordinator

Administered and posted using taleo pre-employment testing, Health screening testing.

Assisted in the interviewing process and conducted preliminary interviews through taleo.

Taleo based complied new employee files for completion, and scheduled new hires for orientation, Completed I-9’s for new and existing employees.

Completed work, Education, Criminal/Driving, OIG, License/CPR certification verifications and potential employees, and reports responses to the appropriate recruiters.

Prepared interviewing schedules for candidates to compete required new hire paperwork, and reviewed hiring documents.

Escalated complex issues or questions to the appropriate party. Processed conflict interest forms with the compliance department.

February 2013 to Alorica Inc, Miami, FL

December 2015 HR Staffing Recruiter)

Using Taleo, sourced, qualify, and present a solid, diverse slate of candidates for every open position to which you are assigned.

Ensured 100% compliance with all applicable laws and company policies with regard to all talent acquisition responsibilities.

Reviewed opportunities for leveraging resumes with other recruiters (cross references) using taleo.

Demonstrated the ability to articulate both positive and negative feedback to ALL candidates in a professional manner.

Demonstrate the ability to calmly address candidate challenges.

Efficiently and effectively interviewed qualified candidates to fill open positions.

Taleo based ensured all new employee onboarding processes are in line with Alorica policies.

Ability to travel for recruitment meetings, college visits, and career fairs and maintained a flexible work schedule.

Customer Service/Sales Agent

Delivered prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.

Explained products or services and prices, and answer questions from customers.

Obtained customer information such as name, address, and payment method, and enter orders into computers.

Recorded names, addresses, purchases, and reactions of prospects contacted.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolved customers' service or billing complaints by performing activities such as, refunding money, or adjusting bills.

April 2012 to South Florida Work Force-Rescare, Miami, FL

February 2013 Career Advisor/CaseManager

Assisted clients on their career path goals through assessment and worksite referrals.

Familiar with NOMA assessment application and new orientation process.

Provided assistance and access to welfare to applicants referred by Department and Children and Families.

Developed Referral Services provided through the state such as childcare services, and transportation services.

Responsible for tracking clients in Career Advancement Program (CAP), activities, pre penalties & sanctions

Responsible for updating on a weekly basis JPR's and monitoring client's progress.

May 2011 to South Florida Work Force-Youth Co-Op, Miami, FL

January 2012 Career Advisor/Outreach Specialist

Kept records and prepared reports for owner and management concerning visits with clients.

Interviewed individuals and family members to compile information on social, educational, criminal, institutional, and drug history.

Provided information and referred individuals to public and private agencies and community services for assistance.

Advised clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.

Visited individuals in homes and attended group meetings to provide information on agency services, requirements, or procedures.

Developed contracts for job placements to provide clients with work experience.

LANGUAGES English, French/Creole

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