Joan McKenzie

Sterling, MA, *****

978-***-****

ac6nl2@r.postjobfree.com

BUSINESS OPERATIONS MANAGER

Business Operations Manager with extensive background training in analyzing output results from new hires for planning computer parts and managing resulting inventory in a high-tech environment. Strong experience as supplier manager support team leader.

* Organizational development

* Inventory management

* On time deliveries

* Partnership with suppliers

* Team building

* Mentoring new hires

PROFESSIONAL EXPERIENCE

HEWLETT PACKARD ENTERPRISE, Andover, MA 1985 - 2018

Business Operations Manager, 2001-2018

Primary trainer for new hires from worldwide locations. Inventory control for CPUs and DIMMs for the Service Division of HPE. Responsible for all new product introductions as well as approvals for end of life purchases.

Liaison to the engineering team to determine the best supplier for repair/exchange of power supplies and other repairable parts. First point of contact if a demand spike caused a shortage to determine which was the best method for replacement.

Mentoring

* Mentored hundreds of international new hire team members while teaching them how to use the planning and buying tools over a seventeen-year period.

* Volunteered time yearly to assist the non-English speaking personnel on how to better understand English common colloquialisms we use that are not grammatically perfect.

Inventory Control

* Administered inventory for quarterly reports resulting in always making our management team reach their targets. Typically, we would come in at least $500K under budget.

* Served as “single point of contact” for all activities related to on time deliveries and expedites. These actions were essential to getting us internal audit results of 100%.

* Led partner/customer meetings resulting in problem resolution including negotiating improved lead times and reduced unit costs which resulted in year over year savings for HPE of more than $1M.

Education

* Two years of English/French double major

Rhode Island College, Providence, R.I.