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Customer Service Sales

Wilmington, Delaware, United States
August 13, 2018

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*** ******** **, **** **** Newark, DE 19711


EDUCATION Wilmington University, M.S. New Castle, DE

• Concentration: Internet / Web Design 2015-2017

• Recipient of Dean’s List Award

Wilmington University New Castle, DE

Bachelor of Science in Business Management 2009-2013

• Concentration: Marketing

• Recipient of Dean’s List Award

EXPERIENCE Bank Of America Newark, DE

Collections and Recovery Specialist I December, 2017 - present

• Customer service, collections and various other loss mitigation and recovery activities

• In charge of contacting delinquent customers, in order to secure payments and determine reason for delinquency on active or inactive loans, deposits and/or credit card accounts

• Working with customers to establish full balance repayment plans or settlements via conducting financial assessments and offering BoA programs/products

• In charge of solving routine to complex billing problems and inquiries

• In charge of negotiating payment arrangements to cure delinquent accounts Audio Jam Bear, DE

Sales Analyst and Promoter June, 2013 - January, 2016

• Supported Quality Assurance processes to analyze high and low success product lines, impacting future purchases

• Liaised with marketing to boost sales of certain products

• Analyzed industry trends and sales reports to outline trends and opportunities for the business and product portfolio

• Prepared monthly inventory

• Monitored competitors and adjusted actions to meet goals

• Assured adequate inventory and customer service levels were maintained for the tri-state area

• Coordinated with members from the extended team on new product launches, deals and promotions

• Improved Customer Service database, reducing order fulfillment errors. Pat’s Pizzeria Family Restaurant Newark, DE

Store Manager June, 2009 - January, 2013

• Lead and motivated a team to meet store expectations

• Successfully worked under pressure and handled challenging customer situations

• Analyzed sales numbers and adjusted actions to drive sales

• Oversaw needs in recruitment and training staff

• Kept track of inventory and ordering

• Organized sales promotions/discounts

• Handled complaints and feedback from customers to lead successful resolutions SKILLS Leadership, Initiative, Analysis, Communication, Process improvement, Team-building, Problem assessment and resolution, Strategic planning, Project management, Marketing, Multitasking, Time management, Presentation, Internet/Social Media Marketing Software: Windows / Microsoft Office Word, Powerpoint, Outlook, Excel, Access, MAC OS X, HTML, SQL, Java, Sharepoint, UCRS, IEX, Dreamweaver, Logic Pro X Languages: Fluent in English and Bulgarian

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