Customer Service Office
Resume:
Paulo Pietro Bombardella
** ****** ******, ****** *** 0AA
*****.*.****@*****.***
::: Profile
Experienced Finance officer with in-depth knowledge of accounts procedure through multiple accounting packages. Technically strong and highly analytical, accustomed to dealing with high volumes of work within strict deadlines. Well organised and comfortable communicating at all levels with internal and external stakeholders
::: Key Skills
•NVQ Accounting Degree (Italy), AAT London, Accounting Software, Online Purchase to Pay
•Flexible attitude and willing to take on tasks as necessary or required
•Excellent social, interpersonal, organisational and prioritisation skills
•Exceptional written and verbal communication skills
•A professional and enthusiastic approach with strong customer focus capability
•Administration experience
•Good communicator and telephone manner
•IT Literate in MS Office
•Proficient in providing accurate attention to detail
•Multi-lingual: Fluent Italian, conversational French and Spanish
::: Employment History
Finance Officer – Greenpeace UK LTD (through Morgan Law)
Jan – Mar 2018 (Maternity cover)
•High volume of data input related to Invoices through Proactis (purchase to pay online software)
•Setting up new suppliers through Vision utilising Excel spread-sheets via Sun systems version 6.01
•Scanning hard-copy invoices and documenting them via the email outlook folder system
•Matched and batched related invoices to the correct Budget holder with corresponding budget code
•Weekly payment runs and setting up Bank details through B4B for new and existing accounting package via SUN systems version 6.01
•Weekly Foreign payments with various currencies using Co-operative online Banking CRM
•Correspondence with external suppliers, enquiries by phone/email
•Utilised Ms Office software (Outlook, Excel and Word) to answer information for due and outstanding invoices
•Filed payment procedures related to Accounts Payable, purchase to pay and asset management
•Emailed remittance advices to suppliers on request via MS outlook
•Planned, coordinated and monitored the AP role to ensure deadlines were met
•Effective communication with internal personnel at all levels by phone or via Proactis according to expense claims with corresponding receipts
•Trained staff in compliance to receipts and missing information where necessary
•Updated Bank details of existing and new suppliers through B4B via Sun system vs 6.01
•Coding, batching and matching invoices to related Purchase Order numbers utilising Proactis
•Scanned missing invoices and documents involving the purchase ledger
Accounts Receivables – Print Evolved Ltd (through Harper May)
November – December 2017 (1 Month Contract)
•Credit Control chasing for outstanding debts from Customers via email and telephone
•Checking high volumes of Invoices/Credit Notes on Sage 50 on a daily basis
•Matching, coding and batching PO numbers via Oracle online
•Effective communication with customers and internal employees at all levels by phone/email regarding PO numbers
•Ad hoc admin duties: Filing, scanning and archiving customer Invoices and relative documents.
•Maintaining and updating customer payment records and details via Sage 50 Accounts.
•Reconciliation of Bank Statements and Purchase Ledger
Accounts Payables – New Medica (through Michael Page)
September – October 2017 (3 week cover contract)
•Processing high volumes of Invoices/Credit Notes with entries on Sage 50 on a daily basis
•Checking, authorising and posting of invoices on Sage 50
•Effective communication with external suppliers/authors and internal employees at all levels by phone/email
•Effective communication with internal employees at all levels regarding expenses
•General ad hoc office duties including Filing, scanning documents using Bespoked software
•Maintain supplier payment records (Including entry to Sage).
•Processing staff expense claims with payment run every 10th of the month
•Reconciliation of Bank Statements and Purchase Ledger
Purchase Ledger Clerk – Lipsy London (through RH)
September – September 2017 (2 week holiday cover)
•Matching, coding and batching Invoices to their respective PO numbers
•Assisting in daily/monthly working routines
•Processing employee expenses
•Verifying supplier invoices for accuracy to original paperwork
•Entering all transactions orderly in compliance with CRM system
•Coding purchase ledger to PO numbers into bespoke NAP accounting package
•Processing payment runs to supplier statements in a timely manner by e-transfer with particular adherence to payment terms containing cash discounts
•Ensuring all transactions are diligently administered and recorder for financial control
•Liaising with vendors/suppliers that invoices are compliant and investigate supplier queries
•Facilitating invoice corrections where required
•Analysing substantial batches of overdue invoices in database spread-sheet with relative queries matching the relevant PO numbers accordingly
•Ad-hoc filing, scanning and documenting invoices to their relative period
•Other administrative duties including scanning and uploading into CRM bespoke system
Accounts Payable Executive – Newsweek Media Group
March – September 2017 (6 month contract)
•Processing high volumes of Invoices/Credit Notes with entries on Sage 50 on a daily basis
•Checking, authorising and posting of invoices on Sage 50
•Effective communication with external suppliers/authors and internal employees at all levels by phone/email
•Effective communication with internal employees at all levels regarding expenses
•General ad hoc office duties including Filing, scanning documents using Bespoked software
•Maintain supplier payment records (Including entry to Sage).
•Processing staff expense claims with payment run every 10th of the month
•Reconciliation of Bank Statements and Purchase Ledger
•Payment runs every 10 days with 30 days payment agreement
•Updating Excel spread-sheet on missing invoices according to Supplier payments
•Updating Sage with New supplier accounts
•Reconciling payments on account and applying 3 different exchange rates
•Allocation of payments according to invoices on system.
•Utilised Ms Office software (Outlook and Excel) to supplier information
Bookkeeper – Claremont Executive Services (Cabmate)
November – December 2016 (Contract)
•Bookkeeping including preparing, processing and recording bank transactions
•Processing high volumes of Invoices/Credit Notes purchase, sales and general ledger entries on Sage 50 on a daily basis and Preparation of Financial Statements
•Reconciliation of Supplier Account Statements/Credit Cards/Petty Cash for all branches
•Checking, authorising and posting of invoices and Journal entries on Sage 50
•Monitoring Fixed Asset ledger/register and Finance agreements procedures on Sage
•Answered queries with external suppliers and customer related issues by phone/email
•Utilised Ms Office software (Outlook and Excel) to answer supplier information
•Effective communication with internal employees at all levels regarding expenses
•Coordinated bespoke software PROHIRE with the processing of high volumes of invoices regarding accounts receivable billings procedures
•General ad hoc office duties
•Maintain supplier payment records (Including entry to Sage).
•Process staff expense claims.
•Manage petty cash book-keeping.
•Reconciliation of bank accounts at quarter ending period.
Accounts Administrator – Banks Sadler (through Office Angels)
September 2016 (Contract)
•Correspondence with external suppliers/clients via Outlook to query information for outstanding payments from clients regarding venue contracts
•Query information towards clients for outstanding payments in corporate events and venue management
•Planned, coordinated and monitored the accounts receivable role to ensure deadlines are met
•Updating In-house sales ledger with Ms Office software (Outlook, Excel and Word)
•Raising sales invoices with Vision express
•Enquiries by phone/email to contractors/suppliers in a professional manner
Accounts Assistant with Accounts Payable function – Plan-Net
July – Aug 2016 (Contract)
•Performing and assisting and employee expense claims and queries
•Reconciling the company credit card expenses statements
•Control and reconciliation of petty cash account
•Reconciliation of bank account
•Correspondence with external suppliers, sub-contractors and contractors enquiries by phone/email
•Utilised Ms Office software (Outlook, Excel and Word) to answer information regarding contracts to contractors and outstanding payments to suppliers
•Processed online payment runs for internal employees, cash/credit card expenses and contractors that relate to Accounts payable asset management
•Updated accounts procedures with Sage 200 Accounts software
•Planned, coordinated and monitor the accounts payable role to ensure deadlines are met
•Effective communication with internal employees at all levels regarding expenses and contracts for external contractors
•Filed signed contracts and invoices related to Contractors and Suppliers.
Accounts Payable Clerk - Westminster Kingsway College
Aug – Dec 2015 (Maternity cover)
•Correspondence with external suppliers and customers enquiries by phone/email
•Utilised Ms Office software (Outlook, Excel and Word) to answer information regarding due and outstanding payments
•Filed payment procedures that relate to Accounts Payable, Purchase to pay and asset management.
•Emailed remittance advices to suppliers on request via MS outlook
•Planned, coordinated and monitor the accounts payable role to ensure deadlines are met
•Effective communication with internal employees at all levels by phone or via Proactis
•Updated invoices in detail by coding, batching and matching them to related Purchase Order numbers utilising Proactis
•Data input related to Payment runs and setting up new suppliers in SUN systems version 4.3
•Scanned missing invoices and documents involving the purchase ledger
•Greeted and welcomed external suppliers/employees to the office
•Complied to the safety of pupils’ according to the College’s rules and procedures
Outbound Telephone interviewer - Perspective MR
May – June 2015
•Managed excellent customer service surveys regarding the Financial sector
•PC typing capabilities
•General administration duties, data entry and courteous telephone manner
Bartender/Waiter/Host - CFC Recruitment / Gibson Hall / Berkeley Scott Recruitment
Oct 2012 - August 2015 (Part-time employment)
•Experience in serving large numbers of customers at large venues
•Ability to work well within a busy, often fast-paced environment
•Served alcoholic and non-alcoholic drinks according to national standards
•Displayed excellent customer service and cash handling skills
•Checked customers' IDs to ensure age requirements for alcohol consumption
•Responsibility to order and maintain supplies from outside vendors in in-house inventory
•Duties included maintaining the cleanliness of the bar and restaurant area
Administration Clerk - (E)labor Group
Mar 2011 – May 2012
•Arrangements of spread sheets and basic bookkeeping
•Answered direct incoming telephone calls and taking messages for CEO
•Processing invoices, business transactions and filing procedures of office activities
•Performing day-to-day administrative tasks such as maintaining information files and data entry
Administration Clerk
March 1996 – Nov 2010
•International Interpreter delegations (simultaneous translations from English/Italian)
•Faxed, filed arrangements, spread sheets and basic bookkeeping
•Answered direct inbound telephone calls and left messages for CEO
•Compiled and filed office record activities according to business procedures and transactions
•Performed day-to-day administrative tasks such as maintaining information files and processing paperwork
•Data entry to process information through MS Office suite
::: Education & Training
2015 - 2016 AAT level 3, Certificate in Sage line 50 computerised accounts and Sage payroll at KCC College, Kensington (London)
2014 Customer Service certificate at Westminster Kingsway College
2013 Business administration and bookkeeping with Sage 50 at KCC College, Kensington (London)
2010 - 2011 IT Windows 2008R server course with administration
2002 - 2007 NVQ level 4 Diploma in Accountancy (Technical Commercial Institute- Italy)
References available upon request
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