Customer Service Sales

832-***-**** •*****.*************@*****.***

Chris Hernandez

Objective

To prove my desire to succeed in an efficient and productive manner to attain new skills with the knowledge already acquired.

100% Bilingual in Spanish

Skilled in QuickBooks

Efficient in Word, Excel, and PowerPoint

Easily able to Multitask

Education

08/11 Houston Community College Houston, TX

Studying to get my degree to become a Educational Teacher in Education with future plans of transferring to the University of Houston to fulfill a Bachelor’s degree

Experience

11/16-6/18 JCPenney Houston, TX

Operate a POS cash register, handling 150 transactions daily on average

Knowledge of and ability to refund items in the form of cash or credit

Specialist inbound customer service calls in support of customer needs

Cultivated personal relationships with customers by assisting the needs when necessary

Solve billing problems and able to resolve customer disputes in a calm and intelligent manner

Responsible for balancing cash drawer at beginning and close of shift

Meet or exceed Individual goals for sales and referrals

12/15-11/16 Spark Energy Houston, TX

Specialist inbound customer service calls in support of customer needs

Cultivated personal relationships with customers by assisting the needs when necessary

Retention specialist inbound calls/outbound calls

Coordinating cancellations, Move outs, Move ins transactions for customers

01/12-11/15 Custom Floors Unlimited Houston, TX

Assist five production managers in coordinating, supplying, maintaining, directing, and fulfilling orders.

Coordinate flooring samples to specific locations and managed their statuses.

Supervise with production of jobs and sample requests in house.

Organize daily truck deliveries.

Create wood purchase orders and invoices through QuickBooks.

Mediate with all incoming supplies including but not limited to office supplies.

Allocate wood to the correct project address

Hobbies

Currently learning how to play the bass

Assist in Church Youth Functions

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