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Manager Office Staff

Brooksville, Florida, United States
August 13, 2018

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***** ******** ****** ****** ****, Florida *****352-***-**** ●

Michael Ptak


To be able to apply my skills in the dental profession; seeking long term employment with a company in which I can excel and grow.


Technical rep of worldwide manufacturing dental company

Inside and outside account manager

Handle day to day operations of core products, CADCAM, materials, customer inqueries, dealer inqueries, shipping/receiving, inventory, sales, front and back office support

Worked in large production labs and high quality labs as a technician and manager

Trainer on dental equipment, dental materials, procedures of use, maintainace and care

I am a loyal, hard working employee that strives to reach and maintain goals to keep customers satisfaction above average or higher. I work well with other reps to help keep their knowledge up to date on all equipment, materials of our products and competitors products.

Skills and Accomplishments

CADCAM of Amann Girrbach 2009

I did my training in Germany and Austria on the use of the CADCAM system and the company product line. I also studied with the R&D in Europe on materials.

Equipment of Amann Girrbach 2008

I did training to laboratories and doctor staff on the use of materials from dental stone, dental metals, titanium and zirconia. I also trained laboratories on the use and maintaince of dental equipment. This also included the manual milling machine of milling zirconia.

Other Skills and Accomplishments

Manager of Laboratories and office staff

Crown and Bridge Technician

Quality Control supervisor

Professional Experience

March 2008 Present Amann Girrbach Charlotte, NC.

Technicial Support and Sales

Incoming calls from existing customers and new prospects on the product line of equipment and materials in USA and Canada.

Give dealer support for promos and marketing

Give sales reps support with co-travel, technical information and guidelines set by management

Inventory of supplies and equipment for dealers and warehouse

Shipping and receiving

Trade show events including setup of the area

Service and repair as needed inside. Also getting equipment to repair centers for outside service and repairs.

Travel to laboratories and offices to do hands on demos

Support office staff of day to day operations to help sales staff. This includes getting equipment, materials for sales staff to do demos in their territory. This includes getting a trade show event set up.

December 2004 - 2008 DenMat Dental Studio Largo, FL.

Laboratory Manager

Supervise 15 technicians and 4 office staff of day to day operations.

Supervise and oversee the Quality Control dept.

Order supplies from internal warehouse based in California to keep the Florida lab stocked.

Maintained all outside vendors

Review and discuss case planning with doctors and technicians

Feburary 2004 2008 Knight Dental Oldsmar, FL.

Dental Technician

Specilaized in crown and bridge ceramics of buildup and contour

Use current materials available for PFM and zirconia

June 2002 2003 Prudential Dental Lab Santa Ana, CA.

Quality Control Supervisor and Asst. Production Manager

Supervise 70 technicians of PFM, zirconia, full contour crowns, and implants

Quality control of frame design for fit and margin accuracy

January 1988 - 2002 Quality Dental Ceramics Long Beach, CA.

Laboratory Supervisor and technician

Worked with owner of a small high quality laboratory.

Oversee day to day operations of a 7 person lab

Supervise staff of production and quality control

I specialized doing crown and bridge, full contour crowns and bridges

I assisted each technician with each phase before it was to leave the lab

Helped with shipping and delivery

Repaired and maintained all equipment

Order supplies as needed from vendors

January 1983 – 1988 Glidewell Dental Orange, CA.

Dental Technician

Wax, invest,cast, sandblast, metal finish PFM

Polish full metal crowns

Ceramics from opaque, buildup, contour, glaze and polish

January 1980 – 1983 Dental Cosmetic Lab Long Beach, CA.

Dental Technician

Model dept.

Wax, invest, cast sandblast, finish PFM frames and full contour crowns

All polishing of finished ceramics


Fair Lawn High School Fair Lawn, NJ.

California Dental Dept. of USC Los Angeles, CA.


References available upon request.

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