Manager Office Staff
Resume:
***** ******** ****** ****** ****, Florida ***** ● 352-***-**** ● *******@*****.***
Michael Ptak
Objective
To be able to apply my skills in the dental profession; seeking long term employment with a company in which I can excel and grow.
Summary
Technical rep of worldwide manufacturing dental company
Inside and outside account manager
Handle day to day operations of core products, CADCAM, materials, customer inqueries, dealer inqueries, shipping/receiving, inventory, sales, front and back office support
Worked in large production labs and high quality labs as a technician and manager
Trainer on dental equipment, dental materials, procedures of use, maintainace and care
I am a loyal, hard working employee that strives to reach and maintain goals to keep customers satisfaction above average or higher. I work well with other reps to help keep their knowledge up to date on all equipment, materials of our products and competitors products.
Skills and Accomplishments
CADCAM of Amann Girrbach 2009
I did my training in Germany and Austria on the use of the CADCAM system and the company product line. I also studied with the R&D in Europe on materials.
Equipment of Amann Girrbach 2008
I did training to laboratories and doctor staff on the use of materials from dental stone, dental metals, titanium and zirconia. I also trained laboratories on the use and maintaince of dental equipment. This also included the manual milling machine of milling zirconia.
Other Skills and Accomplishments
Manager of Laboratories and office staff
Crown and Bridge Technician
Quality Control supervisor
Professional Experience
March 2008 Present Amann Girrbach Charlotte, NC.
Technicial Support and Sales
Incoming calls from existing customers and new prospects on the product line of equipment and materials in USA and Canada.
Give dealer support for promos and marketing
Give sales reps support with co-travel, technical information and guidelines set by management
Inventory of supplies and equipment for dealers and warehouse
Shipping and receiving
Trade show events including setup of the area
Service and repair as needed inside. Also getting equipment to repair centers for outside service and repairs.
Travel to laboratories and offices to do hands on demos
Support office staff of day to day operations to help sales staff. This includes getting equipment, materials for sales staff to do demos in their territory. This includes getting a trade show event set up.
December 2004 - 2008 DenMat Dental Studio Largo, FL.
Laboratory Manager
Supervise 15 technicians and 4 office staff of day to day operations.
Supervise and oversee the Quality Control dept.
Order supplies from internal warehouse based in California to keep the Florida lab stocked.
Maintained all outside vendors
Review and discuss case planning with doctors and technicians
Feburary 2004 2008 Knight Dental Oldsmar, FL.
Dental Technician
Specilaized in crown and bridge ceramics of buildup and contour
Use current materials available for PFM and zirconia
June 2002 2003 Prudential Dental Lab Santa Ana, CA.
Quality Control Supervisor and Asst. Production Manager
Supervise 70 technicians of PFM, zirconia, full contour crowns, and implants
Quality control of frame design for fit and margin accuracy
January 1988 - 2002 Quality Dental Ceramics Long Beach, CA.
Laboratory Supervisor and technician
Worked with owner of a small high quality laboratory.
Oversee day to day operations of a 7 person lab
Supervise staff of production and quality control
I specialized doing crown and bridge, full contour crowns and bridges
I assisted each technician with each phase before it was to leave the lab
Helped with shipping and delivery
Repaired and maintained all equipment
Order supplies as needed from vendors
January 1983 – 1988 Glidewell Dental Orange, CA.
Dental Technician
Wax, invest,cast, sandblast, metal finish PFM
Polish full metal crowns
Ceramics from opaque, buildup, contour, glaze and polish
January 1980 – 1983 Dental Cosmetic Lab Long Beach, CA.
Dental Technician
Model dept.
Wax, invest, cast sandblast, finish PFM frames and full contour crowns
All polishing of finished ceramics
Education
Fair Lawn High School Fair Lawn, NJ.
California Dental Dept. of USC Los Angeles, CA.
References
References available upon request.
Contact this candidate