ac6nh9@r.postjobfree.com

336-***-****

** ******** *****, **********, ** 27406

Brigitta M. Byrd

Highly motivated supply chain professional, specializing in data analytics, quality, manufacturing, logistics and purchasing within a global organization. Professional Experience

Warranty Segment Leader

Volvo Trucks North America, Greensboro, NC

2010-2017

Ensure supplier warranty recovery and improvement of supplier performance:

Utilize scorecards/metrics and analytical tools to quantify performance levels of individual suppliers and work with those suppliers to develop improvement plans to achieve 100% quality performance.

Initiate problem solving and root cause analysis activities, with cross-functional teams, to eliminate recurring issues of defective parts.

Provide inputs to stakeholders on components warranty performance, failure modes, root causes to support warranty cost reduction.

Coordinate supplier visits for failure reviews to determine problem resolution as required. Collaborate with suppliers and internal employees to optimize the recovery process of $3 - $5 million annually.

Working knowledge of various quality system methodologies including 8D, Lean, APQP, PPAP, FMEA, SPC, 5 Whys, etc.

Develop innovative processes for continuous improvements in efficiency and lean material flow. Sales Facilitation Coordinator

Volvo Trucks North America, Greensboro, NC

2000 - 2010

Supported day to day sales activities for all Regional Vice Presidents, District Managers, and dealers:

Responsible for industry reporting for truck registrations.

Track, report and manage sales programs.

Train dealers and sales personnel how to use the Truck Dealer Portal.

Update the dealer & corporate inventory report – assist dealers in locating trucks.

Manage and report sales data such as warranty registrations, order board and ad hoc reports as needed.

Coordinate and monitor new truck shipping and dispatch dates.

Coordinate and host customer visits, new employee and dealer orientations. ac6nh9@r.postjobfree.com

336-***-****

16 Fieldale Court, Greensboro, NC 27406

Brigitta M. Byrd

Education

MBA Supply Chain Systems

NC A&T State University May 2016

Bachelors of Science degree in Computer Information Systems

*Magna cum Laude

High Point University July 2003

Skills

Advanced Business Analytics

TS 16949 Quality System

Warranty Certified

Oracle

Global Supply Chain Design and Management

Strategic Purchasing and Supply Management

Supply Chain Systems Integration with SAP ERP

Enterprise Data Management

Visual Basic

Certifications/Training

SAS – Querying and Reporting

Six Sigma Green Belt

2015 Kaizan Award Winner

Microsoft Office (Excel certified)

ISO 9001 – 2015

Vendor Contract Negotiation

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