Supply Chain Sales
Resume:
********@*****.***
** ******** *****, **********, ** 27406
Brigitta M. Byrd
Highly motivated supply chain professional, specializing in data analytics, quality, manufacturing, logistics and purchasing within a global organization. Professional Experience
Warranty Segment Leader
Volvo Trucks North America, Greensboro, NC
2010-2017
Ensure supplier warranty recovery and improvement of supplier performance:
Utilize scorecards/metrics and analytical tools to quantify performance levels of individual suppliers and work with those suppliers to develop improvement plans to achieve 100% quality performance.
Initiate problem solving and root cause analysis activities, with cross-functional teams, to eliminate recurring issues of defective parts.
Provide inputs to stakeholders on components warranty performance, failure modes, root causes to support warranty cost reduction.
Coordinate supplier visits for failure reviews to determine problem resolution as required. Collaborate with suppliers and internal employees to optimize the recovery process of $3 - $5 million annually.
Working knowledge of various quality system methodologies including 8D, Lean, APQP, PPAP, FMEA, SPC, 5 Whys, etc.
Develop innovative processes for continuous improvements in efficiency and lean material flow. Sales Facilitation Coordinator
Volvo Trucks North America, Greensboro, NC
2000 - 2010
Supported day to day sales activities for all Regional Vice Presidents, District Managers, and dealers:
Responsible for industry reporting for truck registrations.
Track, report and manage sales programs.
Train dealers and sales personnel how to use the Truck Dealer Portal.
Update the dealer & corporate inventory report – assist dealers in locating trucks.
Manage and report sales data such as warranty registrations, order board and ad hoc reports as needed.
Coordinate and monitor new truck shipping and dispatch dates.
Coordinate and host customer visits, new employee and dealer orientations. ********@*****.***
16 Fieldale Court, Greensboro, NC 27406
Brigitta M. Byrd
Education
MBA Supply Chain Systems
NC A&T State University May 2016
Bachelors of Science degree in Computer Information Systems
*Magna cum Laude
High Point University July 2003
Skills
Advanced Business Analytics
TS 16949 Quality System
Warranty Certified
Oracle
Global Supply Chain Design and Management
Strategic Purchasing and Supply Management
Supply Chain Systems Integration with SAP ERP
Enterprise Data Management
Visual Basic
Certifications/Training
SAS – Querying and Reporting
Six Sigma Green Belt
2015 Kaizan Award Winner
Microsoft Office (Excel certified)
ISO 9001 – 2015
Vendor Contract Negotiation
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