Customer Service/ Office Manager

OBJECTIVE: Dedicated hard worker seeking position to support a company’s day to day operations and utilize my vast customer service experience

EXPERIENCE

OFFICE MANAGER Jul 2012 to Sep 2017

Clean Water of New York, Staten Island, NY

Also served as Assistant to the President of the company, and provided daily administrative support

Processed Bi weekly payroll for 30 employees

Handled all accounts receivable and accounts payable for the company

Worked with company accountant to complete month end reporting

Completed reporting on monthly revenue, payroll, and Depreciation reports using Sage Reports

Enrolled new hires in company benefits and 401K plan

Assisted with resolving employee payroll and benefit issues

INVENTORY SPECIALIST Jan 2010 to May 2012

Time Warner Cable, Staten Island, NY

Supported warehouse functions in multiple capacities

Maintained stock levels

Prepared inventory for each warehouse

Assisted technicians with pulling inventory

Kept accurate records of all part numbers for reporting purposes

Maintained all contact information for contractors and technicians

Addressed Customer Premise Equipment (CPE) Issues with contractors on a daily basis

Shipped and received all packages for company warehouse

ACCOUNTS RECEIVABLE Jul 2004 to Jan 2010

Time Warner Cable, Staten Island, NY

Processed all payments and ensures for accuracy of balance

Resolved Special Request Work Orders (SRO) problems

Ensured accuracy of installers submitted batches

Processed refunds via Pay Express system

Maintained spreadsheet for recurring payment accounts

Maintained spreadsheet for delinquent check free accounts

CUSTOMER SERVICE REPRESENTATIVE Jun 1993 to Jul 2004

Time Warner Cable, Staten Island, NY

Received and processed all cash and credit card payments

Processed service upgrades and down grades

Provided complete and thorough explanation of products and services

Handled equipment returns and processed equipment exchanges

Assisted customers with resolving all billing or technical disputes, complaints and inquiries

STORE CASH CONTROLLER Jun 1993 to Jul 2004

Time Warner Cable, Staten Island, NY

Ensured all cash receipts and credit card transactions balanced at the end of the day

Reconcile Daily Proof Sheets from all Tellers

Ensured all cash received was deposited daily

Helped maintain accurate customer records

TELLER Apr 1988 to Jun 1993

Crossland Savings Bank, Staten Island, NY

Processed all the cash transaction that took place daily

Maintained accurate details of each transactions

Made entries into banking system as they happened

Tallied the full cash amount at the end of each day

Make reports and submit it to the manager

Assisted the customer get through tedious banking processes

Assisted the customer in whichever banking process they need help with

Brought in new customers to the bank and helped with opening their accounts

Worked to develop good relations with the regular customers

SOFTWARE KNOWLEDGE

Microsoft Office 2010 Word, Outlook, Excel, PowerPoint, PeopleSoft, ADP, Great Plains, Sage Fixed Assets

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