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Manager Management

Colorado, United States
August 13, 2018

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*.* Years of experience in the IT services with a proven track record of delivery of quality work products. Posess technical skill in PEGA and excellent interpersonal and communication skills. Intent to work in a challenging environment that can optimally utilize my knowledge and improve my skills by constant learning and contribute to the world of improving technologies.

#194, Malarveni Illam, Ashraya layout, 10th Cross Main,

TC Palya, Bangalore -560036

D.O.B: 13th April 1987

: +919*********


Worked with Wipro Technologies, Bangalore as a Senior Project Engineer for 5.5 years and currently working with Baxter Healthcare Inc as a Senior Analyst for 10 months.

6 year of experience as a Pega Administrator and maintaining PRPC Applications based on Security, User Management and Finance related applications.

Have been a part of Requirement gathering, Elaboration, Design and Implementation and Release management.

Worked on User Interface, Security, Migration from PegRULES 5.5 to 7.1 and 7.2

Highly motivated self-starter with Excellent Communication, Presentation, Problem SolvingSkills and can work either independently or as a part of a team.

Experience Summary



BPM Tools

Pega PRPC v5.5, v6.2, v7.x





Apache Tomcat, Websphere, Unix and Linux servers



C, C++, Java,.net, Python




Pega Certified System Architect (CSA)


Project Worked on:

Client: Baxter Healthcare

Role Played: PEGA Administrator

Roles & Responsibilities:

Migration of the existing application from Pega 5.5 to Pega 7.

Worked on Integration services.

Attending client calls and defining business rules and methods.

Working with Test team on defining scope of a release.

Handling critical situations to control the business by reducing the threshold time.

Collaborated with clients and multiple teams to troubleshoot and resolve system issues.

Led all assigned projects to completion ensuring timely delivery, meeting of budgetary targets and business goals.

Provided technical leadership to application teams on multiple applications.

Assisted in PRPC applications ruleset Migration from PegaRULES 5.5 to PegaRULES 7.1 and PegaRULES 7.2 for 15 PEGA applications.

Supported process development and team maintenance activities, and development and implementation of system updates.

Assisted in designing and screening applications, and conducting system performance analysis.

Worked with clients on AUDIT processes and provided accurate analysis of reports.

Provided technical support to integrate Hot Fixes, JDBC connection creation.

Monitoring and maintenance of Development, Test and Production Servers.

Worked on Application Security Management on providing access to users on different Pega Applications.

Performed log analysis to troubleshoot issues in applications.

Advising customers on the procedures to implement new changes to different applications.

Designated SME for application(s) within a tower/portfolio.

Monitor Queues and work on Tickets, Analyze and resolve the incident.

Drive problem management, which includes updating known error database (KEDB).

We as three members team of Pega-Admin, support 17 PRPC applications globally at Baxter Healthcare Inc

Role Played: System Administrator

Have experiences on Linux/Unix server Administrative tasks.

Roles & Responsibilities:

Server Maintenance tasks like monitoring servers, regular disk space check and clean them when required.

Restarting services using shell scripting and Clean server cache.

Log analysis for various application instances.

Rolling out logs as required.

Password change on the configuration folder.

Building Pega/webapplication instances on the server.

Automating the shell script to be running using crontab wherever required.

Project Experience

Have experiences on Atlassian tools JIRA and CONFLUENCE.

Roles & Responsibilities:

Tracking issues and fixing them on the applications and close the issue with resolutions.

User management and security management for the users.

Updating workflows upon working on the issues.

License report and query to fetch active users and if exceeding the licenses disabling users who are not active.

Creating KEDB articles for various processes across applications.

Creating meeting minutes and sending the correspondence to the attendees.

Have experience on Apache Continuum and Artifacts Repository Manager:

Roles on these tools are:

Project builds are done on Apache Continuum tool for various projects.

Artifacts Repository Manager create the software packages of the build.

The package downloaded from the Artifacts is then deployed in the server instances.

BMC Remedy Ticketing tool:

Worked on Incident Management/Work Order management.

Troubleshooting technical issues on Pega app related issues.

Change Management:

Drive the change management meeting with stakeholders and update them on the statuses of each changes.

Working on the deployment tasks of the changes for across the application portfolio.

Bachelor’s Degree


Computer Science

St.Joseph's Arts and Science College, Bangalore.

Master's Degrees (distance education)


Software Engineering

Birla Institute of Technology and Science (BITS), Pilani.


I hereby declare that all the above information is true to my knowledge.

Nixon Rex

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